National Trust

@heleninbramhall That means we haven't progressed as quickly as we'd have liked in this area. Thanks for your patience. (2/2)

@nationaltrust Can I get my membership card on my phone? I often don’t have my cards with me now as I pay for more things with my phone.

@heleninbramhall Hi Helen. A digital card is still something we're working hard to achieve. Unfortunately, conflicting priorities alongside our Sustainable Future Programme means we've had to consider some of our projects, and think about the level of resource we can allocate to them. (1/2)

@GregSmi72199260 Hello, thanks for getting in touch. This is something we continue to look at as we know it's something many members would value - unfortunately it's not possible at the moment, as during a recent trial the digital cards didn't reliably scan on our car park machines.

@nationaltrust hi, do you have an app for membership cards?

@jaysto29 Hi Jeannette, we're sorry to hear this. The local team will be best placed to look into this for you and respond directly. You can reach them at calkeabbey@nationaltrust.org.uk. We hope this helps, thanks.

What's happening at Calke Abbey @nationaltrust today? No-one can get in but your website states "open".

@Divyang3011 Hi there, thanks for getting in touch. Please reach out to our Supporter Services Centre on enquiries@nationaltrust.org.uk or by phone on 0344 800 1895 and we'll look into this for you.

Hi @nationaltrust I'm unable to get Opd claim process for Niramaya ecard holder from mediassist team. Pls help.

@BevHall9 Hi Bev, thanks for getting in touch. You can find all our late availability offers here: nationaltrust.org.uk/holidays/last-…

@nationaltrust what has happened to your late availability holidays?

@PlusTovell Thanks Andrew, we're glad you enjoyed your visit today. There may be reasons locally why opening hours change at short notice - this will be highlighted in a panel at the top of the property's page on our website.

@PlusTovell Hi Andrew, thanks for getting in touch. Castlefield Viaduct is currently open Wednesday-Sunday. You can find out more about visiting here: nationaltrust.org.uk/visit/cheshire…

Hi @nationaltrust . Is Castlefield Viaduct open today? The website is still showing it as closed yesterday 14 March. Thanks

@lostmypink That is a great, and very niche question! We recommend dropping the local team and email directly, as they will be best placed to help, croome@nationaltrust.org.uk.

@nationaltrust Upstairs, in the rooms facing the river, the floor is raised & coming up to the middle of the window. I’ve noticed floors have been repaired/replaced and I’m nosy, I wanted to know what I was walking on. Is it permanent or temporary flooring in there? Thank you :)

@nationaltrust can I ask a question about a house we visited please? I meant to ask on the way out but as we had coffee we had to leave a different way, and I forgot to go back and ask. Specifically, Croome. Thank you :)

@MissCordero80s ...and other financial pressures, enabling the National Trust to continue our essential conservation work and to enable us to keep our places open for visitors. Thank you for your support, and we hope this helps clarify. (2/2)

@nationaltrust Hi National Trust, could you advise why our Joint Membership renewal has come in £14 a month when you have it advertised at £13.40 online? Not much in it financially and it’s for a good cause but an explanation to settle confusion would be nice.

@MissCordero80s Hello, our current membership prices are advertised on our website. However, for anyone trying to forward purchase a membership after March 1 they will see our new 26/27 prices. We increase our membership costs annually to account for inflation... (1/2)

@litter_lady Oh no! Thanks for confirming - we'll pass on the readability feedback to our web team.

@nationaltrust Aah, thank you, we thought the black highlights on the calendar showed that it was open...! Also managed to read Friday to Monday the other way round. 🫤

@nationaltrust We visited The Firs, Elgar's birthplace, yesterday...or at least we tried to, but found it closed at 10.30 ish. Please can you update the message on your website, we managed to navigate the roadworks with some difficulty, so disappointing that it was closed 🤔🫤🏠

@fosterclare2 Hi Clare, thanks for letting us know. We've shared this with the local team, who will look into it. Thanks.

@nationaltrust the dog bin at Pitstone Hill carpark is overflowing 🤢

@g6ued Hi Tim, we're sorry to hear about this and understand the frustration. We recommend speaking to the local team about it so that they can review their policy for emergency closure notifications. You can reach them here:  01332863822 calkeabbey@nationaltrust.org.uk

@nationaltrust having checked the Calke Abbey website to ensure it was open today and then driven one hour to get there, only to find it was closed due to a flooded carpark and told "it's on Facebook" by staff which we don't use was more than annoying. Sort it out please NT !

@hawkinshouseo2 Hi Peter, we're sorry you've been disappointed with the sign up process, our Supporter Services team will be able to guide you through things if needed. They can be reached on enquiries@nationaltrust.org.uk, or by phone on 0344 800 1895. We hope this helps.

@nationaltrust I’m fuming. We’ve been members for decades. A little while back I cancelled a guest membership that wasn’t being used. That was by phone…so job done. Things have changed so trying to renew it. Ghastly soft ware…hostile even. Dreadful rubbish. So the phone.

@piphilthims ...which means we’re unable to roll out digital membership cards straight away. This is something we’re currently looking at as we know many of our members are interested in having a digital membership card. (2/2)

@nationaltrust hi there. Just registered membership. Curious that there appears to be no digital card to put in phone wallet. Thanks

@piphilthims Hi Philip, thanks for your message. We recently trialled digital membership cards with a small group of our members. Unfortunately, we’re unable to scan digital membership cards via our current car parking machines... (1/2)

@normanlamb we urge everyone visiting to take their litter home with them. Thanks. (2/2)

@normanlamb Hi Norman, thanks for getting in touch, we’re sorry to hear this. We’re not able to provide bins at all of our outdoor places, as doing so would put extra strain on our local teams and local authorities at a time when resources are stretched. Instead, (1/2)

⁦.@nationaltrust⁩ we visited Devil’s Dyke today as members of National Trust. It was quite a mess around the car park and play area - bags of dog poo dumped in car park & on grass & entrance to play area (in photo), rotten wood and litter. Whole area looked down at heel