Nazim Sahigara

@AirbnbHelp A Case ID is not private data. It’s the tracker for your 11-day failure. I won't hide the evidence of @Airbnb holding $733 CAD & forcing $673 in emergency hotel costs. Stop telling me to delete posts and actually issue the refund or product Case A106297571. @AirbnbHelp @bchesky

@Nazim45906 We highly suggest that you delete your post, as it includes private profile details. We have made sure that this has been forwarded to the correct team and have requested them to get in touch with you promptly to ensure we can achieve the best suitable outcome. twitter.com/messages/compo…

Day 11: @Airbnb @AirbnbHelp has trapped Case A106297571 in an 'escalation' loop while holding my $733 CAD since May 5. Forced to spend $673.35 CAD on emergency hotels. @bchesky support is broken. Preparing filings for Consumer Protection Ontario & BBB today. #Airbnb #Toronto

For 11 days, Airbnb customer support has refused to issue a refund or provide compensation, trapping my file (Case : A106297571) in an endless internal escalation loop. I am seeking a full refund of the $733.00 transaction and reimbursement for the $673 in forced hotel expenses

On May 5, 2026, Airbnb debited $733.00 CAD from my account for a digital gift card purchase. The product was never delivered. Due to this platform failure, I was left without accommodations and forced to pay $673.35 CAD out of pocket for 6 nights of emergency hotel stays.

@AirbnbHelp I am rejecting the request to move to DM on X, as my DMs have been ignored for 5 days as shown, This is a Formal Notice of Dispute for Case A106297571. @AirbnbHelp @Airbnb @bchesky

We completely understand the importance of getting this addressed. Rest assured that we have informed our team about your situation, and instructed them to reach out to you at the earliest time possible. Furthermore, we would recommend you to remove your post as it shows personal information. Feel free to send us a DM should you require additional help.

Update: Day 9. @Airbnb support refuses to escalate Case A106297571 further, despite holding $733 CAD & causing $673.35 in hotel costs. Proceeding with formal Arbitration & report to Ontario Ministry. @ConsumerSOS @CityNewsTO @bchesky @AirbnbHelp

@AirbnbHelp Day 9: @Airbnb refuses to escalate Case A106297571 further, despite holding my $733 CAD & causing $673.35 CAD in hotel costs. Proceeding with formal Arbitration & reports to @ConsumerSOS @CityNewsTO @BBB_SFCaveat Emptor. #Airbnb #Travel

@AirbnbHelp Verified: no sensitive data here, just Case A106297571. I won’t delete until the $733 CAD is refunded & $673.35 CAD in hotel costs are settled. It's Day 9. 'Escalated' for a week isn't a fix. I need action, not stalling. @AirbnbHelp @Airbnb @bchesky

Day 9: @Airbnb @AirbnbHelp is still holding my $733 CAD for a gift card they never sent, forcing me to spend another $674 CAD on hotels, Total loss: $1,400+. Silence from support. Hey @ConsumerSOS @CityNewsTO, is this how a global Co. should treat users in Toronto? CaseA106297571

Hey @Airbnb @AirbnbHelp, I am out $1,407 CAD because of a platform failure on May 5th. You debited $733 CAD for a gift card that was never delivered, and your silence has forced me into 6 nights of hotels out of pocket. Case ID A106297571. This is unacceptable. (1/3)

@AirbnbHelp Verified: no sensitive data here, just Case A106297571 for tracking. I won't delete until the $733 CAD is refunded and $674.30 CAD in hotel costs are compensated. 'Escalated' for 7 days isn't a resolution. I need a fix, not a request to hide the proof. @AirbnbHelp @Airbnb

@Nazim45906 We would like to inform you that this issue has been escalated, and our team has been instructed to reach out to you as soon as possible. It is advisable to remove your post as it contains your account information. twitter.com/messages/compo…

@AirbnbHelp asked me to hide this post but still refuses to resolve a $1,407 CAD loss. I’m told they 'can't proceed' with a refund for a gift card never sent. I need an Executive Relations member to reach out. Case ID A106297571. #Airbnb #CustomerService

@AirbnbHelp I have already tried contacting the Launch Gift Cards support team via email five times, but they have not responded. Since the purchase was initiated on the Airbnb platform and the funds have been gone for 6 days, I am looking for Airbnb to either verify the delivery or refund.

@Nazim45906 We acknowledge your concerns and would like to reassure you that our dedicated team is thoroughly looking into your inquiry to guarantee we can reach the best possible outcome. We would also like to recommend that you remove your post since it includes account information. twitter.com/messages/compo…

@AirbnbHelp I have exhausted all standard support channels, including Senior Case Management (Ansh), with no resolution. I will no longer be waiting for an email that has failed to arrive for Six days.

@AirbnbHelp The post contains no private account information other than the Case ID, which is necessary for tracking. I have been 'reassured' for 6 days while my losses have grown to $1,400 CAD. I need a resolution, not a recommendation to hide the issue.

@AirbnbHelp I will be happy to remove the post once the $733 CAD you debited on May 5th is returned to my account or you deliver the product which i paid for and I am compensated for the $674 CAD in hotel costs your delay has caused.

I am now filing a formal complaint with Consumer Protection Ontario and initiating a bank chargeback for services not rendered. I am giving you one last chance to resolve this before I escalate to a full regulatory investigation. @bchesky @Airbnb_ca #Airbnb #CustomerService (3/3)

I have been in a support loop for 6 days. Your "Senior Manager" Ansh has gone silent after refusing to help. I have provided 10 pages of receipts for stays at Quality Inn, Best Western, and Marriott. I am a frequent user being treated like I don't matter. (2/3)