Chris Holland

Throwback to when my 5* Gentoo new-build came with its own pool / moat I was told it was “perfectly normal” & they’d confirm in writing they’d cover any future issues I chased that email 10 times It never came @GentooHomes @gentoogroup #cottiergrange @NHBC @N_landCouncil

18 months later, Jan2025, Louise Bassett, CEO of @gentoogroup, threw that agreement back in my face. Allan Burgin, the @GentooHomes Contracts Manager for Cottier Grange, told me: “I’ll deny agreeing to anything if it went to court.” This is what I’m up against. #CottierGrange

Let’s not forget: 2023, @GentooHomes reached an agreement, out of court, with me to resolve the serious outstanding issues in my home. I even attended a meeting at Gentoo’s head office Emperor House in Sunderland. @GentooHomes @gentoogroup @NHBC @N_landCouncil @RupertLowe10

4 years of hell! 4 years of @GentooHomes Yet another serious defected by Gentoo. The cost to rectify what Gentoo sold as “Exclusive 5* Home” exceeds £150k, on top of the vast sums already paid. This is not bad luck. This is systemic failure! #CottierGrange @gentoogroup @NHBC

@GentooHomes @HomeBuildersFed @NHBC @gentoogroup @GuyOpperman @N_landCouncil @Bellwayhomes1 @moving_charlie @TheSun @PropertyWire @PropertyWeek Hi @GentooHomes. FYI, I emailed Leanne Thompson on Friday, but as expected, no reply. The last time we heard from Leanne was 5th April 2023 when she told us that she was closing our official complaint & in future we should speak to Gentoo's solicitor

@NewBuildSOS @HomeBuildersFed @NHBC @gentoogroup @GuyOpperman @N_landCouncil @Bellwayhomes1 @moving_charlie @TheSun @PropertyWire @PropertyWeek Hi Christopher, we are aware of the ongoing issues you are experiencing in your home. If you would like to pick this matter up again, please contact Leanne Thompson, Head of Customer Experience.

In 2022 @GentooHomes officially lost their 5*Star @HomeBuildersFed rating. They had to take down their "5* Excellence as standard" on websites & signs. However, on Cottier Grange they are still misrepresenting their 5* to potencial buyers! #gentoohomes #cottiergrange @NHBC

@NFB_HBA @GentooHomes @N_landCouncil @gentoogroup @GuyOpperman @TheSun @DailyMailUK @HomeBuildersFed @piersmorgan @GBNEWS @NFB_HBA yes we have, thanks. Our costs are well over their 50k threshold though, so we are also going down the legal route. Have you had dealings with @GentooHomes before?

@GentooHomes "Find Your Dream Home Today" My Gentoo House has had exterior gaps below windows for 16 months now! We were promised 5* by their sales manager & executive. People from @GentooHomes & @N_landCouncil need to be held accountable! #gentoohomes #cottiergrange #prudhoe

@GentooHomes @gentoogroup #cottiergrange Retaining Sleeper update! Significant movement over the weekend! No foundations, no drainage combined with high heat. This was inevitable! #newbuild #gentoohomes #gentoogroup How the hell did this get signed off? @N_landCouncil @NHBC

@gdenty @GentooHomes @gentoogroup @GuyOpperman @TalkTV @GBNEWS @UKbuildingcomp @DIYSOS @NewBuilduk @BuildingNews @HomeBuildersFed My holes have out lived 5 @GentooHomes Cottier Grange Site Managers so far. @GentooHomes sacked Anthony last year & blamed him for our streets mess. If anything it's got worse. #Gentoohomes #cottiergrange

@NewBuildSOS @GentooHomes @gentoogroup @GuyOpperman @TalkTV @GBNEWS @UKbuildingcomp @DIYSOS @NewBuilduk @BuildingNews @HomeBuildersFed Happy birthday holes 🥳 Their getting so big

Today marks a very special day for myself & @GentooHomes @gentoogroup. Today is the 12 month anniversary of the holes @GentooHomes had to cut out throughout the house! (Holes are still here, untouched) #feelingholy #hellhole #cottiergrange #gentoohomes #anniversary #NewbuildSOS

@gdenty @GentooHomes @gentoogroup @GuyOpperman @TalkTV @GBNEWS @UKbuildingcomp @DIYSOS @NewBuilduk @BuildingNews @HomeBuildersFed Yes! @GentooHomes on social media is a very different story to @GentooHomes in real life. We've luckily bumped into a few people now considering buying that £575k Warkworth on CottierGrange & told them the truth #gentoohomes #cottiergrange

@NewBuildSOS @GentooHomes @gentoogroup @GuyOpperman @TalkTV @GBNEWS @UKbuildingcomp @DIYSOS @NewBuilduk @BuildingNews @HomeBuildersFed That’s them. Yes I seen that on their TikTok page

@gdenty @GentooHomes @gentoogroup @GuyOpperman @TalkTV @GBNEWS @UKbuildingcomp @DIYSOS @NewBuilduk @BuildingNews @HomeBuildersFed @gdenty you mean these ones? Nice to see Phase 3B have them though #gentoohomes #cottiergrange @GentooHomes

@NewBuildSOS @GentooHomes @gentoogroup @GuyOpperman @TalkTV @GBNEWS @UKbuildingcomp @DIYSOS @NewBuilduk @BuildingNews @HomeBuildersFed We’re still searching for our bathrooms cabinets, they’ve been missing for 16 months

@gentoogroup @BellGroupUK @GentooHomes @gentoogroup how about you concentrate a bit of time sorting your mess at #CottierGrange out? #prudhoe #newbuildhome #cowboybuilder #CustomerService

Our properties in Pennywell have recently benefitted from a render clean ✨ In partnership with our contractors at @BellGroupUK ,18 homes were cleaned as part of our decoration investment scheme. What a difference! 👏 #TransformationTuesday

This is what happens when @GentooHomes @gentoogroup dont follow rules/regs & dont install drainage! Rainwater builds up, patio sinks & retaining sleeper walls fail (no foundations). If anymore future Cottier Grange residents want to see, DM me! #gentoohomes #cottiergrange @NHBC

45m of retaining walls built with NO foundations! As compo we want replacement brick walls. @GentooHomes Construction Manager "Chris, you cant buy a @Ford Mondeo & expect @Ferrari parts". What Mondeo do you know that costs over 1/2 mill & falls apart? #gentoohomes #newbuild @NHBC

@JHowardProperty And unfortunately the house builders they do allow to build like @GentooHomes @gentoogroup #gentoohomes have free regin to do what the hell they want. Rules and regs go out the window! petition.parliament.uk/petitions/6376…

I'm not the only #PropertyDeveloper that has stopped donating to the #ConservativeParty! Normally 20% of all donations, approx. £60m PA come from us. What do the #Tories expect? Planning is a nightmare! They are now the Government of House Blockers rather than House Builders!

@SamanthaTaghoy Well said @SamanthaTaghoy. I wish more journalists would highlight and raise these issues. Another national scandal

Five men who illegally streamed Premier League football matches were sentenced to 20 years in prison. Meanwhile, two men who brutally raped, abused + exploited a young girl in Telford were given just four and a half years. The British ‘justice’ system is a joke.

@moving_charlie @GentooHomes Tomorrow @moving_charlie I'll show you pictures of my garden sleeper retaining walls and patio that @GentooHomes accidentally forgot to put foundations & drainage in for. Not just my house, but the whole street! Now they are slowly collapsing. How do these houses get signed off?

Never a good sign when a company's promo video linked on their twitter profile has been taken down @GentooHomes

Everyday's a new surprise with @GentooHomes #gentoohomes @gentoogroup. They've dug up & exposed 2 power cables, both with unsecured railings! No warning. No communication. Street light broken for 16months now! #Danger #notsafeforkids @GuyOpperman #5starbuilder @guy_lynn @NHBC