Nextbase Dash Cams

@thisisauggyy Hello, I'm sorry to hear that. I've sent you a direct message to promptly assist you.

@NextbaseDashCam Hello, can you please help me I’ve been calling and emailing and texting with the chat support and no one seems to be able to help me with getting my device set up

@davedoo1974 I am sorry you are having connection issues! Please try the following for a strong signal connection: 🔧 Remove the antenna from your iQ. Reattach the antenna and ensure a strong connection. ❇️ Press the reset button on the top of the camera for 10 seconds for a hard reset.

@NextbaseUK @NextbaseDashCam Can you tell me why there a 4-5 mins gap between events in your new IQ? If you can change this can you tell me how to?

@martinjhowlett Hello thank you for reaching out! You can access all the videos on your 522GW by heading to the dashcam section on the app. Press and hold the video you would like to download to select it. When selected, you will see a download arrow icon. Tap this to confirm your download 🙂

@NextbaseDashCam @NextbaseUK I have one of your 522GW dash cams and you app on my iPhone which my 522GW is logged on. My question is - how do I download dash-cam videos onto my phone?

@Val545 Hello, thanks for reaching out, I'm sorry to hear you feel this way! I can see we have bene in contact with you via email and your camera is already on it's way to us to be looked at. If you need further assistance get back in touch🙂

@NextbaseDashCam Dreadful Customer Service! I’m paying for a service I’m not getting. Told I was going to blast return for service label if I completed my details in the form. Eight days later and no form. My alarm hasn’t worked since 8th October!!! Not happy!

@wright_vw_uk Hello, we had a new camera released this year in 2025, it's called the Piqo. We also had a Smart Dashcam come out at the end of 2023, I'm sorry you weren't aware of these. Let us know if we can assist you further!

@NextbaseDashCam are you bringing out any new models ? The latest one seems to be about 5 years old ... that's geriatric in tech terms. Lack of up to date information is stopping me from buying one.

@andrew_m_toms @NextbaseUK Hi there Andrew👋 We apologise in the delay in getting back to you, we have been experiencing a high level of contact currently, are you able to provide your ticket number and we can chase this up for you ☺️

If you’re thinking of buying a Nextbase Car Camera system then just wait a moment and ask yourself if they have a responsive customer service department! I’ve been asking for a return address and reference number for two weeks now!! @NextbaseUK @NextbaseDashCam

@ririlot Hello, thanks for reaching out. I'm very sorry you haven't received a reply from us. Due to high volumes of contact there may be a slight delay in response time, we do apologise. I'd be happy to assist you, could you provide your ticket number please?

@NextbaseDashCam are the worst. I've been trying to organise a return of a camera for a week. No one ever responds to the ticket. No one answers the phone. No one responds to chat. Never again and I advise anyone else to never buy from this company.

@maillarrym6 Hi Larry, please get in touch with us at nasupport@nextbase.com, or if it is taking some time to get back to you, we also have a US contact number: 0800 280 5178 🙂

@NextbaseDashCam did NEXTBASE go out of business or am I just being ignored after purchase & N NEED of ASSISTANCE in order to access my account?

@maillarrym6 Hi Larry 🙂 If you need help accessing your account please get in touch with nasupport@nextbase.com with your camera model to get you back on track ☺️

@NextbaseDashCam WHAT'S D PROBLEM? I haven't been able to VIEW MY PARKED VEHICLE FOR OVER A MONTH NOW! WTF? Nor can I access my account to see if I NEED TO UPDATE ANYTHING? DID "DOGE" STRIP NEXTBASE 2??!

@mattiem1976 Hi Matt, this could be a possible corrupt file on your SD card. We would recommend formatting the card via a laptop or PC. Let us know if you need further help!

@NextbaseDashCam any idea on my £200 camera

@skippytv1956411 Hello, thanks for reaching out! I'm sorry to hear your camera is having some issues. Please can you contact us via support@nextbase.com with some more info? We can then assist you further with this🙂

@NextbaseDashCam Just ordered my 3rd Nextbase dashcam 222 model because I have rear cam from my prev 622gw camera. When leaving cars parked in heat I'm removing camera as they can't cope.

@RobertsFamily12 Hello - Thank you for reaching out and apologies for the fact this has happened, I have popped you a DM regarding this.

@NextbaseDashCam surely this isn’t a normal thing to happen ? Jumped into my van this morning and the screen has separated from the camera body (7 months old) it was hot yesterday but even so not excessive Your bot wasn’t very helpful either 🤦🏻‍♂️ Any advice would be appreciated 😊

@skippytv1956411 Hello, we're sorry to hear the camera is not charging correctly please get in touch with our support team at support@nextbase.com so our team can help you get this resolved!

@NextbaseDashCam My 622gw has decided not to charge. Think the heat has taken its toll. Charging indoors, factory reset ect but looks like it's done

@jaco64591 Hello Jacob - You should be able to DM us our settings are open. I have just popped you a DM regarding your issue now.

@NextbaseDashCam @NextbaseDashCam please open your settings so I can DM you.

@NextbaseDashCam Hello. How long does it take to get tech support? Submitted a trouble report on Monday. Received a ticket number right away, but have heard nothing since!!

@Spencer83809805 @NextbaseUK Hello, sadly it's not possible to remotely connect to the 322GW. You will need to be near it so the Bluetooth can pair to your phone. Let us know if you need further assistance!

@NextbaseUK @NextbaseDashCam hello, I am having trouble connecting remotely between my 322gw and MyNextbase app on my iPhone.. Just wondered if version 18.4.1 is the latest version.. It is installed in a mini, but have heard that it doesn't work remotely if you have car play

@mariece44 @nextbase @NorautoFr Bonjour Marie, avez-vous un numéro de ticket que vous pouvez nous donner par message privé ? Nous pouvons examiner votre contact précédent avec nous pour résoudre ce problème pour vous 🙂

@nextbase @NorautoFr Le support @nextbase m'indique par mail que le boîtier de la dashcam doit être remplacé et que norauto prend en charge la garantie. Que faire quand @NorautoFr après avoir validé ce processus, refuse de respecter la garantie @NextbaseDashCam ou @NorautoFr ?

@RichardRs400 Hello Richard, we're sorry to hear that is the case, please make sure to scan the QR code from within the app to get the camera linked. Also, if you could please send a picture of that qr code to our support team at support@nextbase.com so we can further investigate.

@NextbaseDashCam Any comments on why attempting to register my nextbase product by scanning a QR code on product supplied literature causes the following fraudulent url to be served? u21554853.ct.sendgrid.net/ls/click?upn=u…

@MJTID1 Hi there 👋 I'm sorry your 622GW is not working, please can you DM us your ticket number so we can have a look into this please? Also we have a returns policy here if this is helpful: nextbase.co.uk/help-and-suppo…

@nextbase @NextbaseDashCam I’ve had my 622GW and rear window camera for just over a month. Hasn’t worked correctly from day 1. I have a support case open but as it stands now it’s not working as intended. Is it just me? How do I get it replaced or my money back?

@roy_scorer Hi Roy 👋 Does the issue happen when removing all accessories? Unplug your rear camera, remove the SD card, and press the reset button (small grey circle button on the bottom of the camera). Does it come on for you without the fuzzy screen? DM us with your results 🙌

@NextbaseUK why is this please, reset to factory default, no change, screen saver won't come on either, very distracting. @NextbaseUK @NextbaseDashCam # dashcam