Nicrisild

My 13-year-old Roblox account has been locked in the Vietnamese version (VNG) because of accidentally installing the wrong app. I've spent 8 months trying to get it back. Here is my story. 🧵👇

@RblxTracker Yes, my account fleska22 was successfully returned to global version, and my region also changed to my actual one. Now everyone can move on and use accounts in the global version, as it was before.

Many people who were previously locked into the Roblox VNG version are now seeing their accounts gradually switched back to the global version, with their account location updated to their home country. We want to hear your opinion! Has your account location been restored if it was affected? Or not yet? Share your situation in the replies. What do you think of this whole situation with Roblox VNG? 🇻🇳

My old 13-years old Roblox account fleska22 is still trapped in VNG, Vietnam locked, and all the support advises me is to create a new account, abandoning its entire history and the invested money. This is how the Roblox Corporation really treats us. @Roblox #Roblox #RobloxVNG

@KreekCraft Oh, and I wanted to create my own 2D clothing store to earn robux on it, but now I probably won't, I've changed my mind.

Roblox killed 2D Clothing. To upload 2D Clothing you must now - Be ID verified - Have an active Roblox Plus subscription - Pay an upload fee of 200 Robux - Pay a publishing fee of 600 Robux Roblox is also reducing how much 2D clothing creators make from a 70% cut to a 30% cut.

@RblxTracker 2013

When did you start playing Roblox?

@Roblox What about VNG locked users problem? My account, fleska22, is locked in the Vietnamese region, but I am from Russia, and support sends the same type of refusals, ignoring evidence that I am not Vietnamese. I have already filed complaints with the FTC and CA AG.

You played them. You loved them. Now give them the recognition they deserve. Nominate your favorites for the Roblox Innovation Awards 2026 by July 14. devforum.roblox.com/t/time-to-nomi…

COALITION REQUEST — ROBLOX INTERNAL ESCALATION CHANNEL SOUGHT Seven days into the documented Roblox VNG region-lockout campaign. 50+ verified affected users across 24+ countries. 16+ formal regulatory filings on record with the FTC, California Attorney General, Better Business Bureau, and Vietnamese Consumer Rights authorities. 11 published standalone investigations. First independent verified media coverage published. Cross-platform VNG operational pattern surfaced with formal Vietnamese regulatory filings on parallel products. Every documented case has hit the same wall. Identical automated refusal templates. Denied human review escalation. VNG support silence measured in days — currently on Day 4 of silence for a documented test case with no response despite VNG's own stated 8-20 GMT+7 business hours. No path back to Global region even for users who submit ID verification proving non-Vietnamese identity. Selective partial rollbacks that restore age-gate for some while leaving chat, DevEx, and region-lock intact for most. The coalition has documented every failure of the external support channel. Every one. The coalition is missing one specific thing. A Roblox employee, contractor, or verified affiliated developer with the authority to review documented evidence and route individual cases past the automated refusal templates. SPECIFICALLY NOT ASKING FOR Whistleblower disclosure. Confidential information leaks. NDA violation. Access to internal Roblox systems or private user data. Anonymous claims or unverifiable identity. SPECIFICALLY ASKING FOR Verified professional context — public LinkedIn, verifiable Roblox-affiliated role, or comparable public credential. Willingness to review publicly documented cases from the coalition. Ability to route reviewed cases to the appropriate Roblox internal team (Trust and Safety, Product, Engineering, Legal, or DevRel depending on case type). Communication that fully respects your existing NDA obligations and does not require disclosure of anything confidential on your end. WHAT THE COALITION PROVIDES 50+ publicly documented cases with victim publication permission on file. Written refusal templates traced to identifiable Roblox VNG support agents by name. Broken commitment evidence chain — five documented, cross-verified across multiple users, including Roblox's own written commitment to automatic detection and restoration that has never been executed. Cross-platform VNG operational pattern documentation with formal regulatory filings on record from independent parallel-product users. Coordinated single-point-of-contact communication through this account. WHY THIS ASK EXISTS For seven days, this coalition has been operating exclusively through external channels — support tickets that get auto-refused, formal complaints that get filed and acknowledged, media coverage that has now reached verified news accounts. Every one of those channels remains active and will continue to escalate. But somewhere inside Roblox, there is or should be a person with the authority to look at 50 documented cases and route them for actual review rather than automated template denial. If that person exists and is willing to engage with the coalition under proper professional verification, the fastest path to individual case resolution runs through them. If that person does not exist inside Roblox — the coalition documents that too, and the regulatory and legal paths already in motion continue at full pressure. For every locked-out user watching this thread: your support tickets are being sent to systems designed to close them, not resolve them. That is documented. The coalition is building the paper trail regardless. This request is about parallel pressure, not replacement pressure. If you are inside Roblox at any level with the authority described above, or you know someone who is — DM me at @xnxkwxd. Verified professional context is required before any coalition information is shared. This is not gatekeeping. This is because we have already documented Roblox and VNG systematically ignoring formal channels, and we will not route coalition evidence into another dead endpoint. Full documentation pinned on this account. Coalition Discord (verification required): discord.gg/WPHN4YNvW3 Complaint guide in Russian, English, and Vietnamese: docs.google.com/document/d/1Dz… (English) docs.google.com/document/d/1ma… (Vietnamese) docs.google.com/document/d/1Bm… (Russian) Seven days. 50+ documented victims. 24+ countries. 16+ formal regulatory filings. Still growing. Still pushing. @Roblox @VNGCorporation #Roblox #RobloxVNG

@xnxkwxd Back in December, I filed a region change request through the proper support category. All I received was the standard automated response. I kept my Russian IP active for three weeks after that, but my location still didn't change on its own.

THE WRITTEN COMMITMENTS ROBLOX AND VNG NEVER EXECUTE Every locked-out user has been given the same reassurances in writing over the past months. Automatic detection. Data protections. Human review paths. Support response times. Compensation delivery. None of them execute. Five documented broken commitments, each verified across multiple users, each in writing, each traceable to Roblox or VNG official communications: COMMITMENT 1: "Roblox - VNG will automatically detect and update your regional location." Verified across 5+ users receiving this exact language from Roblox VNG support over the past months. Most recently confirmed in writing this week by a Vietnamese user who received the identical template. Zero cases where automatic detection was actually performed. Region locks remain intact months after the commitment. (Note: The attached screenshot is a public sample of the standard Roblox-VNG support email received by affected users). COMMITMENT 2: VNG Play Store listing declares "No data collected." Full data processing is observable in the application — account routing, behavioral tracking, purchase flow, session state. The Play Store declaration is a false representation to Google's data safety requirements and to every user who checked the listing before downloading. COMMITMENT 3: Human review escalation path. Roblox support publicly represents that escalations move to human review when automated responses do not resolve the issue. In practice, human review only surfaces through non-documented bypass routes — chatbot exploitation via the mobile Account:Hacked flow, or consumer rights framing that forces support into legal-review territory. Users following the documented path never reach human review. COMMITMENT 4: VNG support SLA of 8:00 to 20:00 GMT+7. Currently under real-time test. A verified ID user in the coalition submitted a bug report at 11:05 AM Vietnam time on July 4. VNG's stated support window closes at 20:00. Zero response 48+ hours later, six user-side reminders ignored, mass issue classification confirmed by the user based on peer reports of the same silence. Documented business hours failure across multiple simultaneous cases. COMMITMENT 5: "Robux compensation has been credited to your account." Roblox stated in writing to a Vietnamese user this week that Robux compensation for a Community Guidelines removal had been credited. The compensation was never delivered. The user is VNG-locked with no spending verification access, no dispute mechanism, and only automated Vietnamese-language ticket acknowledgment from Roblox-VNG support pipeline (ticket 175207808 on record). Each commitment above is documented in writing, sourced to Roblox or VNG official communications, and verified across independent users. For regulators, each represents a distinct material misrepresentation of service capability or delivery. For consumer protection authorities, each represents documented deception about the terms and quality of service. For attorneys, five broken commitments verified across independent users is a pattern, not an isolated failure. Pattern equals intent. For every user who was told "please be patient, the system will update automatically" — the system was never going to update. The commitment was the response. The execution was never intended. Full documentation pinned. Complaint guide available in Russian, English, Vietnamese. Coalition Discord for verified affected users: discord.gg/WPHN4YNvW3 @Roblox @VNGCorporation #Roblox #RobloxVNG

@xnxkwxd It looks like Roblox Corporation doesn't know what VNG Games is doing, otherwise they wouldn't have agreed to this partnership.

VIETNAMESE ROBLOX PLAYERS PAY 20-40% MORE PER ROBUX THAN GLOBAL USERS Beyond the region lock, the silent rollback, and the four Vietnamese law violations already documented — Roblox VNG systematically charges Vietnamese players more per Robux than the global rate. DOCUMENTED PRICING COMPARISON Global Roblox purchase rates: — $4.99 USD = 500 Robux (approximately 100 Robux per USD) — Premium subscription: up to 110 Robux per USD Roblox VNG purchase rates (Vietnamese domestic): — 20,000 VND = 55 Robux — 50,000 VND = 145 Robux — 100,000 VND = 300 Robux — 180,000 VND = 400 Robux Exchange conversion (27,000 VND per USD as of documentation): — 100,000 VND ≈ $3.70 USD purchases 300 Robux — Per USD equivalent: approximately 80 Robux per USD Vietnamese domestic ratio: 80 Robux per USD. Global standard ratio: 100 Robux per USD. Premium subscription ratio (not available in Vietnam): up to 110 Robux per USD. Vietnamese players receive 20% fewer Robux per dollar than global users on standard purchases, and up to 40% fewer than global Premium subscribers. WHAT THIS MEANS VNG operates as the exclusive Roblox provider in Vietnam. Vietnamese consumers cannot legally purchase from Roblox Corporation directly through official channels. Every Robux purchased by a Vietnamese player routes through VNG's pricing structure. That structure extracts more money for the same digital good than global users pay. VNG additionally does not offer: — Roblox Premium subscriptions (excluded from Vietnamese market) — Roblox gift cards (typically cheaper per Robux than direct purchase, unavailable in Vietnam) — Regional promotional pricing tiers available in comparable markets Vietnamese users purchasing 1,000 Robux monthly pay approximately $12.50 USD equivalent to VNG. Global users purchasing the same amount pay approximately $10.00 USD. The 25% premium extracted from Vietnamese consumers has no operational justification — the digital good is identical. WHY THIS MATTERS ALONGSIDE THE REGION LOCK The region lock traps non-Vietnamese users in Vietnamese pricing. Users physically outside Vietnam — in Russia, Pakistan, Egypt, Netherlands, USA, Hong Kong, Saudi Arabia, Lebanon, and other documented locations — cannot leave the VNG region. They also cannot purchase at their home region's rate. Every non-Vietnamese user locked into VNG is now paying the Vietnamese premium rate for a service they never consented to migrate to. This transforms the region lock from a policy dispute into an active revenue extraction mechanism from users who were forced into the jurisdiction without their consent. FROM A DOMESTIC VIETNAMESE SOURCE Quoted from the analysis provided by a domestic Vietnamese contributor: "If I use VPN to change my IP to Hong Kong, 1 dollar now worth 91 Robux — this is still more than what we received from buying from VNG. In the end, VNG scamming VN player by saying buy Robux from them worth more." FOR REGULATORS Vietnamese players are subject to systematically inferior pricing on an identical digital product, with no operational justification and no alternative purchase channel. Non-Vietnamese players are locked into this inferior pricing structure without consent, without disclosure, and without exit path. For US regulators (FTC, California Attorney General): this constitutes documented economic harm to non-consenting consumers, distinct from and additional to the consent, region lock, and support failure issues already filed. For Vietnamese regulators (Cục Cạnh tranh và Bảo vệ người tiêu dùng): this constitutes a direct question of price discrimination by an exclusive market operator against the domestic consumer base. For platform review (Google Play, Apple App Store): app store guidelines require pricing disclosure and prohibit deceptive pricing practices tied to forced regional migration. The pricing extraction is now on the record alongside the four Vietnamese law violations, the silent rollback, the selective apology to Vietnamese users only, and the region lock trapping 44+ documented foreign users across 22+ countries. Full documentation pinned. Complaint guide available in Russian, English, Vietnamese with four regulatory pathways. @Roblox @VNGCorporation #Roblox #RobloxVNG

@0hanszei Now I hope that they will do the same with my account. I've been in vng for 8 months now, come on, @VNGCorporation , return my account fleska22 too, in to global.

THANK GOD THEY REVERT IT FOR GLOBAL ACCOUNTS WITH LOCATIONS BEING SET TO VIETNAM

@xnxkwxd My country is still set to Vietnam, @Roblox do the same for my account fleska22, restore it to global version of Roblox

SELECTIVE RESTORATION PROVES SELECTIVE REFUSAL Roblox and VNG have now demonstrated — twice in 72 hours — that the lockouts are reversible. They are simply reversing them for a small subset of users while telling everyone else to create a new account. DOCUMENTED REVERSALS — @0hanszei (Vietnamese user, 7.7K views): global accounts locked to Vietnam quietly had their chat restored for age-appropriate contacts. No announcement. — Kai / @deadiyanolies (VNG-locked account): previously wiped games have been restored on the VNG client (Animal Hospital / Anomaly, Kaiju Paradise, and others). Confirmed by the user directly: "They are restored. VNG silently reverted it. Not saying fully." Silent, partial, no communication. No announcement. — @komovys (Canada, 9-year account): Account Location silently restored to Canada after prolonged support engagement. No announcement. — @Nehtherandom (Vietnam), @StormyHURCN (Philippines): partial region restorations confirmed on file. No announcement. Five documented reversals across two categories: region locks and content access. Zero public communications from Roblox or VNG explaining the criteria, scope, or timeline. WHAT THIS PROVES The infrastructure to reverse VNG conversions exists. The infrastructure to restore removed games exists. Roblox and VNG both possess and use it. The written refusal every other affected user receives — "We are not able to process your request as your Roblox account is subject to terms and conditions in Vietnam. You will need to create a new account on Roblox.com" — is therefore not a description of technical impossibility. It is a description of a policy choice, applied selectively. WHO GETS REVERSED Based on documented cases, reversals correlate with: — Prolonged individual support pressure (multiple months, multiple tickets) — Domestic Vietnamese users after visible community backlash — Specific isolated cases with unclear internal criteria Reversals do not correlate with: — The strength of the individual case — Amount spent on the account — Length of account history — Whether the conversion was consensual — Whether the user was a minor at the time of conversion Users with 10-year accounts, $10,000+ spend, ID-verified adult status, hacker-driven conversions, and complete evidence chains continue to receive the identical automated refusal. WHAT THIS MEANS FOR REGULATORS A company that can selectively remedy the harm it caused, and does so quietly for a subset of users while denying the same remedy to the majority citing "policy," is not describing a technical limitation. It is administering a two-tier system: Tier 1: users whose situation becomes visible enough (press coverage, public reversals, community pressure) receive discretionary correction. Tier 2: users who file individually through documented support channels are told to abandon their accounts. Two tiers, one company, one policy on paper — enforced with different outcomes based on public visibility rather than case merit. WHAT COMES NEXT Every selective reversal strengthens the record for the users still refused. The company has now demonstrated capability. The refusal to apply it universally is on the record. If your account was reversed — reply or DM. If your account was refused despite identical or stronger evidence — the compilation grows. Full documentation pinned. Complaint guide available in Russian, English, Vietnamese. @Roblox @RobloxSupport @VNGCorporation #Roblox #RobloxVNG

RUSSIA — @Nicrisild22No Roblox account: fleska22. Created 2013 (12 years). ID-verified. 27,860 Robux total (2017-2025). Existed on the global version for all 12 years — no VNG history until involuntary conversion. Trap vector on file: encountered a system error on Roblox, searched for a client downgrade to fix it, downloaded what search results labeled as Roblox client — turned out to be Roblox-VNG. Logged in, region locked to Vietnam. Roblox's own technical issue became the entry point for the trap. User was trying to fix a Roblox problem when Roblox delivered him into VNG. Includes tix-era limited inventory (extreme rarity, pre-2016 items) — all locked in Vietnam. 8 months of failed support. Half his played games cut off after July 1 update. Independently filed FTC and California Attorney General complaints — fourth regulator filing across affected victims now on record.

@xnxkwxd So, i bought 27,860 Robux on my account over 13 years. Now Roblox tells me to 'create a new account' because I accidentally installed the VNG app. This is not a mistake — this is a trap.

@xnxkwxd I installed Roblox VN 7 months ago because a Russian search engine with unreliable algorithms slipped it to me, and then logged into my account, not knowing what it was.

🧵 HOW ROBLOX LOCKS PAYING CUSTOMERS INTO VIETNAM (VNG) WITH ZERO REMEDY — A DOCUMENTED CASE I'm Ilya, from Belarus 🇧🇾. I've been a paying Roblox customer since 2019. Over 11,000 Robux purchased (~$140 USD). I own a created group, years of progress, and an active Roblox Plus subscription. One day, I accidentally installed the Vietnamese version of the Roblox app. That single mistake permanently locked my account into the "VNG (Vietnam)" region. I've never been to Vietnam. I don't have a Vietnamese ID. I'm a Belarusian citizen with a Belarusian passport. Here's what happened to my account after the VNG lock: ❌ Voice chat — completely blocked ❌ Text chat — severely restricted ❌ Roblox Plus subscription — "Something went wrong" error ❌ Games I played for years — now blocked ("isContentRestricted: true", Error 524: "You do not have permission to join this experience") ❌ Chat says: "You can only view system messages here. Chat is not available in your region" Meanwhile, Roblox CONTINUES TO ACCEPT MY PAYMENTS. They take my money but deny me the services I paid for. ━━━━━━━━━━━━━━━━━━ 📧 WHAT HAPPENED WHEN I CONTACTED SUPPORT: I submitted 5 (FIVE) support tickets: • #172240124 • #172532152 • #173346683 • #173352963 • #174566368 EVERY SINGLE ONE — including tickets sent to privacy@roblox.com (their official GDPR/data privacy contact) and appeals@roblox.com — was AUTOMATICALLY REJECTED and forwarded to "Roblox - VNG Support" in Vietnam. VNG's response (from agent "Karl"): "When your account accessed the RobloxVNG app/website, you were presented with the VNG Terms of Service, which included a warning that agreement to the VNG Terms of Service would irreversibly change your account to a RobloxVNG account. Unfortunately, we cannot change your account back to a global user. Therefore, to access the Roblox site, you'll need to create a new account." Their "solution": ABANDON my 6-year-old account, LOSE all my purchases ($140+), LOSE my created group, LOSE all my progress — and start from scratch. Then Karl added this gem: "You have the right to make a complaint to your national authority or another supervisory authority and can enforce to seek your right through a judicial remedy." They literally told me to go sue them instead of fixing a database entry. ━━━━━━━━━━━━━━━━━━ ⚖️ WHAT I DID NEXT: I took their advice. I filed EVERYTHING: ✅ Better Business Bureau (BBB) Complaint #24933277 — filed June 11, 2026. Roblox Corporation NEVER RESPONDED. BBB officially closed the complaint as "BUSINESS FAILED TO RESPOND" — a public negative mark on their business profile. ✅ Federal Trade Commission (FTC) Consumer Report — filed June 18, 2026. Now in the Consumer Sentinel database accessible to federal and state law enforcement. ✅ California Attorney General complaint — filed June 18, 2026 against Roblox Corporation (headquartered in San Mateo, CA) for potential violations of: • California Consumer Privacy Act (CCPA) Section 1798.130 • California Business & Professions Code § 17200 • Unauthorized transfer of consumer data to a third party (VNG Games) ✅ Trustpilot review documenting the entire case. ✅ I even tried emailing legal@roblox.com — their server AUTO-BLOCKED my email and told me to send certified U.S. Mail. They literally hide behind requiring international postage to file a legal dispute. ━━━━━━━━━━━━━━━━━━ 🚨 THIS IS NOT JUST MY PROBLEM: Right now, as you read this, Roblox VNG is: • Banning games that were previously available • Blocking chat for all VNG users • Restricting content with "Experience unavailable" errors • Locking accounts after 180 minutes of playtime • Killing VPN access so users can't escape Look at these users reporting the SAME issues TODAY: @HmRobloxIsDed — "all of the games are banned now on this platform" @forgottenrainyy — "THEY BANNED SEWH FOR VNG ACCOUNTS" @Koa1131 — "my own game is IP banned from my own country" @decaplex_ — "almost all of my recent games are wiped" @gng_okay8208 — "DELETED THE GLOBAL CHAT AND KILLED THE VPN" @Mynameisphat148 — "All of my favorite games vanished after 1 night" This is a SYSTEMATIC issue affecting thousands of users. And Roblox's only answer is: "create a new account." ━━━━━━━━━━━━━━━━━━ ❓ WHAT I WANT: I'm NOT asking for money. I'm NOT asking for my account to be deleted. I'm NOT asking for special treatment. I am asking for ONE thing: manually correct my account region from "VNG (Vietnam)" to "Global (Belarus)." I have my Belarusian passport ready to prove my identity. I've offered to verify through any secure channel. Roblox refuses. ━━━━━━━━━━━━━━━━━━ 📢 HOW YOU CAN HELP: 1. If you're affected by VNG region issues — REPLY to this thread with your story 2. REPOST this so @Roblox and @RobloxSupport can't pretend this doesn't exist 3. Tag any gaming journalists you know 4. If you're a journalist reading this — DM me. I have screenshots of EVERYTHING: all 5 ticket responses, BBB closure, Karl's VNG response, FTC confirmation, California AG filing, transaction history, error screenshots. Roblox Corporation (NYSE: RBLX) is a publicly traded company worth billions. They can fix a database entry. They choose not to. @Roblox @RobloxSupport @Bloomberg @TheVerge @PCGamer @Kotaku @Polygon @404mediaco #Roblox #RobloxVNG #ConsumerRights #CCPA #DataPrivacy

@xnxkwxd My account fleska22 was created in 2013, but with the transition to VNG, I lost: - >10К Robux - Years of progress in many games And now, my account in VNG, and now I have nothing.

@RblxTracker I'm a user from Russia. In Nov 2025, my main account was also switched to the Vietnamese region. Over the past 8 months, I have submitted many requests to support, but I still have not received any real help. So now, my Russian ID data is being processed illegally by VNG Games.

Many players who are not from Vietnam but have their account location set to Vietnam are now unable to go back to global Roblox. They are stuck on Roblox VNG and can’t switch back. According to Roblox Support, the only solution is to create a new global account on official Roblox website, which will not be connected to VNG. If you are facing this problem or if you found any other way to fix it, share your experience in the comments.

@Roblox @ROBLOXSupport I am writing this request because after the last VNG update, I lost access to most of the games in which I invested a lot of money and got screen limitation. All my Data Privacy Requests still not received any response.

@Roblox @ROBLOXSupport My main account, fleska22, that was created in far 2013 was forcibly migrated in to VNG version without my concent, but I'm a citizen of Russia, and provided my ID documents for age verification in the global version Continue 👇

@Roblox @ROBLOXSupport My request is to help me immediately, transfer my account fleska22 back to global version of Roblox. If my request is not approved, I, as a Russian citizen, will be forced to send my complaint to Roskomnadzor about non-compliance with 152-FZ

@Roblox @ROBLOXSupport I've been writing to support for 8 months now, but I still haven't received proper help with my problem. My personal data, including passport ID, is processed by the company VNG Games, without my consent, which is a violation of Law 152-FZ On Personal Data.

13 years. 8 months of fighting. Dozens of tickets. And your only answer is "create a new account"? Is this how you really treat your users? Are we just a rounding error to you? I will not start over. I will not be silent. I will not let you pretend this is okay. #RobloxVNG

My 13-year-old Roblox account has been locked in the Vietnamese version (VNG) because of accidentally installing the wrong app. I've spent 8 months trying to get it back. Here is my story. 🧵👇