Nikki Taylor

@FlySWISS I already spoke to Swiss on the phone twice today and there’s nothing they can do as it’s an edelweiss flight…

@Nikkitay0711 Hi Nikkie, thank you for your message. Please send us a private message. Kind regards, Cathy.

@Edelweiss_Air is it true you don’t have any family policy that a 2 year old will be automatically seated with a parent? I’m told by Christel Zeilinger on your customer service that if we don’t spend extra money to pay for seats that we’ll be seated separately

With edelweiss who told me they have zero family policy and I will likely not be seated with my 2 year old.

@FlySWISS I booked through you. I would expected that you wouldn’t use partner airlines with this sort of archaic policy. It’s extremely concerning. I spent an hour with Swiss customer service and they said I could only do it directly through edelweiss. Then I spent an hour with

@EGYPTAIR Thank you- I emailed them but could you help as well? I fly home tomorrow so it’s quite urgent

@Nikkitay0711 Please get in touch with our call center from Egypt: landline: 090070000, mobile: 1717 International number: +97142306666 or via email: callcenter@egyptair.com Callcenter working hours are 24/7 all day week.