Peter Norriss

@Norton They havnt tried to support. They have run in circles asking the same questions. Refusing to stop charging me when it’s clear you have no right. It’s enabling fraud. They also won’t provide any information or answer any questions. It’s an utter disgrace.

@NorrissPeter We’re sorry to hear about your frustration. Our support team has been trying to assist and would love to resolve this for you. Please reach our front-line support with the contact information provided by our agent so we can address your concerns directly. twitter.com/messages/compo…

@Norton your customer service is simply terrible. Refuse to answer any questions and won’t stop charging me for things o never signed up to because I don’t have details you never sent me. Worse service I have ever experienced. Stop charging my card for a product I don’t want

@Norton So your reason to keep billing me is that you emailed my dead father to let him know. Great. Classy company.

@NorrissPeter We understand your frustration and want to help resolve this. Our team is actively working with you to find a solution. Please continue the conversation with us via our DM so we can assist further. twitter.com/messages/compo…

@Norton do you have a customer service email? Your refund page doesn’t work and you charged me randomly

@Norton You aren’t really trying. You just keep asking for information you should have sent me but didn’t. Then refusing to answer questions. Refusing to provide proof I made the order.

@Norton Every option you suggest requires me to give you information I don’t have. You sent the information to a different person and charged me. Now you won’t stop charges or refund as I can’t give you details I was never sent.

@NorrissPeter We apologize for the distress this situation has caused. Our team has already provided options to assist via message, and we’re committed to finding a resolution. twitter.com/messages/compo…

@Norton Your team has taken over 12 hours to come up with one idea which isn’t just to charge me for ever. It’s a terrible customer service so far and I have no idea why you were ever charging me without permission.

@Norton Your customer service is a joke. My details were used to create an account in a different name for a person who is now dead. Yet you won’t stop charging me or give me my money back. I will contact the police in the morning.

@NorrissPeter We're sorry to hear about your experience. Please reach out to our team with a DM here so we can assist you with your request or you can reach our online support at nr.tn/3FsOOtG. We're here to help! twitter.com/messages/compo…

@Norton hi. I am wondering how to request a refund. I am unsure why I have been billed. I havnt owned a laptop for about five years. I can’t see any invoice on any email address and have no idea how to log in as I don’t have an account. Sadly your support page loops

@Norton Thanks. Your support just goes in an infinity loop with no option actually leading to a form

@YorkshireWater It will be nice to have it finished but it makes a difference when the crew is as polite and affable as this one. Please pass on our thanks to them

@NorrissPeter Thanks for your lovely comment Peter! Glad to hear you are happy with the service - Leanne

@YorkshireWater whilst building work is never fun your work crew at greenoak in Totley are first class. Very clean, friendly and working quickly. Can’t fault their efforts.

@BandQ Don’t order from them. They sold me an item they didn’t have before blaming the supplier and refusing to call me back or honour promises made. Then will take 14 days to pay me back. Meaning they have my cash for nearly a month. Bet they make a lot doing that.

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@BandQ You took my money for a washing machine you don’t have. Refuse to deliver it in the 14 days you promised - instead three months. And now you ignore me. You won’t call back. And you kept my money. Can your project be to provide customer service

Hello @bandq_help you still have my money and havnt delivered my washing machine. You can’t just take my money and refuse to deliver then ignore me

Day 11 of trying to sort my order with @bandq_help @BandQ and still no resolution. No washing machine. Only offer so far is to pay more for a worse machine delivered three months late. #diylies #badcustomerservice. Is there a trick to get them to help?

Day 9 of @bandq_help trying to resolve my washing machine delivery. No call back as usual. No new machine. Blamed supplier who assure me it isn’t them. No new customer support and still have my money. #diylies #worstcustomerserviceever

Day 8 of trying to resolve @bandq_help selling me an item they didn’t have with a delivery they couldn’t make. So blamed Beko, claimed they often don’t deliver and offered me a worse machine for more money. Still waiting for my call back #diycustomer service. #worstserviceever

So @bandq_help day 8 of trying to resolve a simple query. Finally a call back. Resolved nothing. You sold me an item you didn’t have on a delivery date you couldn’t make but your only advice is to take a much worse product at more money. The worst customer service ever.

Has anyone on x dealt with @bandq_help before? Is there a way to actually get your issues addressed? It’s the worst service I’ve ever known. There must be a way to speak to somebody who can deal with things. Four hours of calls and nothing useful.