Matt Kagan retweetledi

Our @stripe got closed one month after we launched tegra dot co - our agentic suite for marketers. Is it big tech lobbying big tech now? I asked friends - we're not the first to suffer from it.
Might be the holy power of X will help to get @jeff_weinstein to look into it?
Timeline.
We've been a happy customer of Stripe for over 5 years. Our agency's side of business runs millions of processed payments from clients through Stripe. Occasional checks. We send documents. All fine. 0 chargebacks.
We open another merchant under the same Stripe account to acquire payments for agentic tools you can use in browsers.
Not a basic GPT wrapper, but actual AI agentic skills we built and use internally. Thousands of lines of code.
Also, we published our agentic systems with access to private repos.
One month in - we got this email from Stripe. I know the buyers personally. We hopped on a call with them. We know them personally. No one would mark the payment fraudulent. Moreover, none of the payments, even in the Stripe dashboard, has any Chargeback status.
All execution is tracked in our dashboard and @vercel AI Gateway logs.
Nevertheless, we got this. How AI Agents have a high risk profile is still a mystery for me. How a 0 chargeback account ended up being closed - @stripesupport maybe you could explain, please?
Traditional payment infrastructure is not friendly for new builders.
Btw we sent the supporting documentation to the request on the screenshot. Bank statements, corporate docs, tax registration.
1 day later, the account was closed permanently with all the payments now scheduled for refund, even though we had already provisioned everything in our systems.
Does anyone have the same issue with Stripe? What to do if one company is purely a monopoly when it comes to being an API-friendly payment processor?

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