Novuna Vehicle Solutions

@postino_pat Hello, please can you send us a private message with your order number, full name and email address so I can ask the team to look into this for you. Thanks, Jess

@Novuna_Vehicles can you track my order and give me an answers on why the date has been put back two weeks please

@JoJen75370805 @NissanUK Hi Jo, thank you for raising this. Please can you send us a private message with some further details including your contact details so we can get in touch. Thanks, Jess

@NissanUK I am due to have a NISSAN X-TRAIL STATION WAGON 1.5 MHEV 163 Acenta Premium 5dr [7 Seat] Xtronic delivered on Monday by @Novuna_Vehicles I have just seen in the news that this model is to be recalled by Nissan over engine failure risks. Please urgently advise.

@jimdavs @ManheimUK Hi, thank you for raising this with us. Please can you send us a private message with your full name, email address and registration number so I can investigate this further for you? Thanks, Jess

@Novuna_Vehicles @ManheimUK Mate, I had scratches on front and back bumpers plus scuffed front allow. Did right thing(so I thought) paid for repair with recognised garage. Spent a lot! Inspector Spent over an hour focusing on bumpers and alloys and reported 'poor repair' and charged me.

Warning to anyone thinking of leasing a car from @Novuna_Vehicles , don't do it! They will go extraordinary lengths with their partners @ManheimUK to get money out of you when handing car back. Be warned! Look at Google reviews all the same thing. I'm a victim, c*nts!

@andrewsdenture Hi Andrew, I have just sent you a private message. Thanks, Jess

@Novuna_Vehicles Please, could someone respond to me ?

@andrewsdenture Hi Andrew, thank you for raising this with us. Please can you send me a private message with your full name, email and reg number so I can investigate. Thank you, Jess

@Novuna_Vehicles  Received car just twelve months ago, and unfortunately, I have experienced persistent faults since last year that have yet to be resolved. Over 3 months in dealership! No resolution

@LBTrade_ Hello, I have had confirmation this should be back up and running. Thanks, Jess

@Novuna_Vehicles any idea how long till your website is back up and running once logged into the system?

@LBTrade_ Hello, thank you for raising this with us. I am looking into this now for you and will confirm once I have an update. Thanks, Jess

@briers79 @ManheimUK @Vanarama @HitachiFinance @BBCWatchdog @thismorning @AutoTrader_UK Hi Chris, thank you for raising this with us. Please can you send me a private message with your email and registration number so I am able to investigate this? Thanks, Jess

I would warn people off @Novuna_Vehicles @ManheimUK @Vanarama @HitachiFinance told by a friend they always do this and it’s their business model. @BBCWatchdog @thismorning @AutoTrader_UK

Hi @MoneySupermkt @MoneySavingExp any other examples of people being ripped off by car leasing finance ? Handed my car back which according to a dealer I know was in good nick. Given a bill of £1500. linkedin.com/posts/chris-br…

@twitttwoo2013 Hello, I am sorry to hear about this. I have just sent you a direct message asking for some more details so I can investigate. When you get a moment, please can you take a look. Thank you, Jess

@TonyAmbridge Hi Tony, thank you for raising this with us and I am sorry to read you are unhappy with the service. Please can you send us a private message with your registration number and email address so I can look into this further for you. Thank you, Jess

Also @Novuna_Vehicles I am paying you for a car I can't drive! Where is the support when you need a car for your livelihood, and for your family needs?

Getting very frustrated with @hyundaiuk @Hyundai_UK_PR , my 73 plate Santa Fe is stuck on my drive due to EPB issue, service dept can't look at for a month, customer service send u off to Hyundai assistance, & assistance can't help as the AA man fixed to allow me to get to garage

We encourage colleagues to take one paid volunteering day a year to support a cause close to their hearts. Yesterday, colleagues from @Novuna_Vehicles rolled up their sleeves to paint classrooms at @JohnRankinSch in Newbury to help them prepare for the new term!

@Gizmo83508413 Hello, thank you for reaching out. Please can you send us a private message with your query and I will pass this on to the team? Thanks, Jess

Hi @Novuna_Vehicles. I'm trying to email you with the address on your website - smecustomerservice@novunavehiclesolutions.co.uk - and it keeps coming back undeliverable. Is there an alternative email address I can use?

Not long left until the @Novuna_Vehicles premium offsite sale on 5th July! Discover a fantastic selection of over 150 LCVs including this Ranger 👇 Catalogue: bit.ly/3KJ1QlH

@Walkquicklynow Hi Greg, please can you send us a private message with your registration number and contact details so I can ask a member of the team to get in touch and help with your queries? Thank you, Jess

@Novuna_Vehicles Thank you for this. I'd also like to ask if the included insurance would cover scratches like if someone keyed the car and there was a police report? Would this affect no claims? Thank you!

@Novuna_Vehicles just a general question, is windlw tinting a leased Tesla model 3 allowed? But can be reversed before return? Thanks

@Walkquicklynow Hi Greg, thank you for reaching out. Please can I ask for you to send us a private message with your email and phone number so I can request for one of my colleagues to reach out to you. Thank you, Jess

@Novuna_Vehicles Hi there, Thank you for the response. Can I check how I would be able to repair any of these smaller chips in the certified way if I chose to please? Thanks

@Walkquicklynow With chips, the below is from the BVRLA guide which is what we follow: Chips of 3mm or less in diameter are acceptable provided they are not rusted. A maximum of four chips on any panel, six chips per door edge and eight chips on any forward-facing panel is permitted.

@Novuna_Vehicles Hi Jess , please do let me know what the response is when you find out! Thank you

@Walkquicklynow Hi Greg, thank you for your patience while I looked into this for you. In terms of tinting the windows, this is fine if it is just film however not spray paint.

@Walkquicklynow Hi Greg, thank you for reaching out. I have queried this with our internal teams and will let you know shortly. Jess

@Novuna_Vehicles Second question would be, with just general wear and tear there can be paint chips on the car bonnet, what are authorised methods to get it neatened up? I imagine a third party filler pen wouldn't be good enough?

@cal1g1rl78 @JenBarber101 Hi @JenBarber101 - I am unable to see any message due to account privacy. Please can I ask you send us a direct message so I can help? Thank you, Jess

@CribbLorna @BritishGasHelp Hi Lorna, thank you for raising this. I will be sure to also pass this over to our internal teams to ensure they are kept updated. Jess

@BritishGasHelp I’m not at all happy with your ev charger service as we are still waiting to have our ev charger installed since we’ve had our car for a month now…. @Novuna_Vehicles have also tried to contact you on our behalf!!!!!!