Novus Entertainment

Did you know Novus has the fastest internet in Metro Vancouver? According to Ookla Speedtest®, Novus delivers the fastest speeds in the region. And that’s on top of being top-rated and most reliable! So what does that actually mean? Your streams start instantly. Your downloads finish faster. Your video calls stay crystal clear. It’s speed that keeps up with everything you do. #thefeelgoodnetwork

🚨 BIG NEWS, Metro Vancouver! 🚨 We’re leveling up with our first-ever online Esports tournament in collaboration with @galintgaming — The Novus Cup! 🏆🎮 📅 Feb 18–21 🎮 Games: League of Legends, Valorant, TFT, 2XKO 💰 $5,000 prize pool 🎟️ Free to enter | Open to all Metro Vancouver residents 📝 Registration is OPEN NOW! start.gg/novuscup Think you’ve got what it takes to dominate? 🔥 Tag your squad and secure your spot! 🕹️ #NovusCup ##Thefeelgoodnetwork

@GoogleMyBiz We’re having an issue where no new Google reviews have published since Dec 11. Customers can see their reviews as posted, but they’re not public. Support keeps looping the same response and our community post was locked. Can you help escalate?

@AskWorkspace We’re having an issue where no new Google reviews have published since Dec 11. Customers can see their reviews as posted, but they’re not public. Support keeps looping the same response and our community post was locked. Can you help escalate?

@GoogleSmallBiz We’re having an issue where no new Google reviews have published since Dec 11. Customers can see their reviews as posted, but they’re not public. Support keeps looping the same response and our community post was locked. Can you help escalate?

🎉 Congrats to our first 3 winners of our annual 12 Days of Giving: Christina, Tammy, & An! There’s still time to win lots of prizes like FREE Internet, $100 GCs & Canucks tickets 💙 Rules & entry form here 👉 novusnow.ca/newsletter/dec… #Thefeelgoodnetwork

UPDATE: We are receiving incoming call and chats and will continue to monitor the situation closely. Thank you for your patience and understanding. ^JC

Good Morning. Please be advised we are currently experiencing an issue with our inbound phone lines and Live Chat and customers are not able to reach us. We are investigating. In the meantime, please reach out to us via customerservice@novusnow.ca. We appreciate your patience. ^JC

From fresh summer vibes to friendly faces 🌞🍓, we loved connecting with our communities at farmer's markets all summer long! From sharing local goodies to chatting about what makes Novus The feel good network, we’re so grateful to everyone who stopped by. 💛✨ #thefeelgoodnetwork

Please be advised that our Live Chat has been turned off to help manage our Inbound phone line. Wait times today will be considerably higher than normal as we tend to the customers who contacted us due to the outage. We apologize for the inconvenience and appreciate your patience ^JC

Thank you for your patience. Our administrators believe the situation has been resolved. You may need to power cycle your router by disconnecting it from power for 10-15 seconds and plugging it back in. We apologize for the inconvenience and will be conducting a full investigation into what happened and perform preventative measures ^JC

Thank you for your patience. Our admins believe they have identified the issue and we are hopeful service has been restored. Please power cycle your router by disconnecting it from power for 10-15 seconds and plug it back in. Please be advised we are continuing to monitor the situation and will provide another update soon ^JC

Service Interruption: Please be advised that we are experiencing a service interruption in some of our buildings. We are currently working to restore service as soon as possible. We apologize for the disruption to your service and appreciate your understanding. ^JK

ISSUE RESOLVED ^AL

Good Afternoon. Please be advised that we are currently experiencing issues with our call center phone lines due to an outage. In the meantime, please reach out to us via Live Chat or Twitter message for assistance. We’ll provide an update once the issue has been resolved. Thank you for your patience and understanding. ^AL

ISSUE RESOLVED: Our lines are open! We apologize for the inconvenience. Our phone and chat lines are fully operational and we'd love to hear from you. ^JC

Good Afternoon. Please be advised we are currently experiencing an issue with our inbound phone lines and Live Chat and customers are not able to reach us. We are investigating. In the meantime, please reach out to us via customerservice@novusnow.ca. ^JC

ISSUE RESOLVED: Our lines are open! We apologize for the inconvenience. Our phone and chat lines are fully operational and we'd love to hear from you. ^JC

UPDATE: Unfortunately, we are still experiencing issues with our Inbound phone lines and are unable to take your calls. We apologize for the inconvenience. Please email us at customerservice@novusnow.ca or try your call again later. ^JC

Good Morning! Please be advised we are currently experiencing an issue with our inbound phone lines and some callers are not able to reach us. We are investigating. In the meantime, please reach out to us via customerservice@novusnow.ca. ^JC