Nuffield Health

@NClarkGas Hi Nick, thanks for sharing this feedback, and I’m sorry for the impact both issues are having on club visits. Could you please reach out to us via this link: bit.ly/3CD8eqt? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB

@NuffieldHealth Bristol North. Pool water is still filthy, visibility less than 8m. Been this way for years since new filters fitted. Will you ever do something about it?

@MikeW924 Hi Mike, thanks for sharing this feedback, and I’m really sorry for the impact it’s having on your club visits. Could you please reach out to us via this link: bit.ly/3CD8eqt? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB

@NuffieldHealth Your Surbiton gym needs a manager: 3 of 6 tvs not working; SkyNews gone; recumbent cycle (1 of 2 only) not working; 2 weight machines broken; no gel in showers. Yet your charges went up only weeks ago.

@kimothen Morning Kim, sorry to read this. Could you DM the email address you use for the app and I'll log a ticket with the app support team? ^BB

@NuffieldHealth I’m still not getting app or text notifications. Send help 🏳️

@funtimesnow2025 Thanks for raising this. We're sorry for the experience and understand your concern. Please share full details via our feedback portal so the team can review: bit.ly/3CD8eqt ^BB

Why does @NuffieldHealth think this is an acceptable way to tell members that you have temporarily swapped men’s and woman’s changing rooms? Tiny font, didn’t cover signs, didn’t tell me when I walked in, no text. Seen naked by a woman… seriously shocking @DailyMail

@cerirwilliams Morning Ceri, thank you for your follow‑up message, and apologies for the impact this has had on your club visits. This is the information that was provided by the site management team. I have requested that they contact you directly with a further update. ^BB

.@NuffieldHealth 🤷 £1.45bn turnover and this machine has been gathering dust for months... Still no call. Can you provide an answer why this hasn't been fixed? You informed me the parts were ready to be picked up months ago. Absolutely shocking.

@GabrielOlo33680 Hi Gabriel, apologies for any errors on our part. You can contact the location team via the following link: bit.ly/3K1EZSB and they will investigate this further for you. ^BB

@NuffieldHealth how can potential clients come to view your venue and leave with a parking ticket?

@HTspurs151 Hi, thanks for this feedback and I am sorry to read this. There are no immediate plans for equipment changes. But I have shared this feedback directly with the Customer Experience Manager. ^BB

Hi @NuffieldHealth recently joined your Tunbridge Wells gym and ive gotta say the quality of the machines in the gym are pretty poor and could do with a over haul.

@SharonP00123501 Morning Sharon, apologies for any errors on our part. Please can you forward any emails to Customer.Relations@nuffieldhealth.com and we'll make sure its escalated to the appropriate manager ASAP. ^BB

@NuffieldHealth have been trying to cancel direct debit for personal training. It’s been taken again and no one at Crawley gym returns my emails or calls! Please help me with this

@cerirwilliams Hi Ceri, I’m really sorry for the further issues and delays you’ve experienced. I’ll follow up on the complaint that’s already been escalated and ensure the assigned manager gets back to you as soon as possible. ^BB

@NuffieldHealth this lasted being fixed around 2 weeks if that. And no call from the area manager following your DM. Disappointing doesn't come close.

@__xtiine Hi, thanks for your message and I am sorry to read you were dissatisfied with a recent visit our Fitness and Wellbeing CentreS. If you are unhappy with any element of your club membership our complaints process can be found here: bit.ly/3EFSLoj ^BB

@NuffieldHealth Approached numerous times by PT’s and PT Manager for simply going to the gym with my 2 friends who are new to weight lifting and helping them out (as friends do) kept asking if i was aPT & trying to intimidate me forcing me to just leave!Even when i said I wasnt!

@rie3401 Good morning, thank you for this feedback and apologies for the lack of response. Please can you forward any complaint to: Customer.Relations@nuffieldhealth.com and we'll chase the appropriate manager for a response. ^BB

@NuffieldHealth appalling customer service…been a catalogue of errors from day 1 (3 months ago) and still no apology or response to complaint!

@MartCAFC45 Good morning, thank you for the feedback, and sorry for the impact on your workout. We do need two team members on site to open, for regulatory reasons. Could you DM your membership number so I can arrange for a manager to follow up directly? ^BB twitter.com/messages/compo…

Arrive at @NuffieldHealth cheam to this q . Bloke won’t open as he’s on his own 🙄

@miren_ebs Good morning, thank you for sharing this feedback. Could you please DM your membership number? I’ll arrange for the site Operations Manager to follow up with you directly. ^BB twitter.com/messages/compo…

@IndHealthPN @NuffieldHealth @davidejfurness @NuffieldHealth Loud music isn’t “wellbeing.” At Edinburgh Chesser the volume/bass is so high instructors shout, and it’s stressful even with noise-cancelling headphones. Please introduce quiet hours and lower bass/volume, many of us exercise for mindfulness + mental health.

A great visit to @NuffieldHealth yesterday which highlighted great work with the NHS. Also some impressive complex work in cardiology. @davidejfurness talks about the highlights, also flagging their work delivering physiotherapy to homeless people - a real social purpose.👏

@Michele39582547 Morning Michele, thanks for sharing this feedback, and I’m really sorry for the impact this has had on your club visits. Would you be able to DM your contact details? I’d like our Operations Manager to follow up with you directly regarding the issues you’ve highlighted. ^BB twitter.com/messages/compo…

@NuffieldHealth I love the gym at Stoke Poges. Can something be done to stop the spitting in both the steam room and showers. Male and female, and children peeing in the showers. I imagine it is not great for hygienic reasons.

@RJCBosman Afternoon Reinier, apologies for the poor patient experience here. Would it be possible to DM your CIN number and i'll get a member of our client services team to investigate this further? ^BB twitter.com/messages/compo…

.@NuffieldHealth Pre-assessment check is absolutely hell. An enormous amount of questions which end with… error code 001. Seriously?

@artdirectionk Good morning, and apologies for the poor member experience. You should have received an SMS notification regarding the closure, and I’m sorry this did not happen. I will raise this issue with the senior management team to ensure it’s addressed. ^BB

Thats a very poor show. Walk down to @NuffieldHealth gym Shoreditch only to find the pool closed. No emails sent out to inform clients when that should’ve been the first thing actioned. Same exact thing a month ago with the sauna 🤷🏻‍♂️ Must try harder to deliver to members.

@MartinJohnston7 Thank you for your superb feedback Martin. It’s wonderful to hear about your experience at Nuffield Health Holly Hospital. We’ll share your comments directly with the team. Wishing you a speedy recovery after your hip replacement. ^BB

On Thursday I was admitted to @NuffieldHealth Holly Hospital in Buckhurst Hill for hip replacement surgery. From my arrival to discharge yesterday it was truly exemplary. The care and dedication of all staff placing the patient first made this (painful) experience outstanding.

@fueledbybananas Good Morning Denise, sorry to read this. We’re not seeing any reported outages at the moment. If you’re still experiencing issues with the app, could you please DM a bit more detail and I’ll be happy to raise this with our technical team. ^BB twitter.com/messages/compo…

Hello @NuffieldHealth is your booking app currently down ? Can't log in or reset my account.

@Chababachababa Morning Jan, thanks you for your message. I will share this suggestion directly with the senior management team, on your behalf. 👍^BB

@NuffieldHealth is it possible to introduce a Chair Yoga class for your members please. ? This is becoming a popular class with other gyms and local independent groups. Maybe it would ease the pressure of booking aqua aerobic classes. Nuffield gym Stoke. Thanks.

@Flintelligence Good morning Victoria, I’m sorry for any inconvenience caused by the recent changes to our club tiers. You can find the full list of centres available to Wandsworth Southside members here: nuffieldhealth.com/gyms/wandswort…^BB

@NuffieldHealth Can you please let me know which tiers are included for the Wandsworth Southside? Disappointed to learn I can no longer use Paddington near my work when I have done previously, my membership has just gone up by £9 a month so why do I now gain less?