Nuffield Health

@ElleWoo41661082 Hi Elle, apologies for the poor member experience. Please could you DM the enquiry and your contact number and I'll get a team member to follow up ASAP. ^BB x.com/messages/compo…

@NuffieldHealth this is the second day I’ve tried to call your Chigwell gym and no one answers. Yesterday it rang for 15 minutes and nothing. I commented on your latest insta post and was ignored despite the account liking the pt that posted hours after?! What is going on?!

@KirstinFai89886 Hi Kirstin, thanks for your message. To ensure this is fully investigated, please contact us via this link: bit.ly/3EFSLoj. We apologise for the impact these cancellations have had and appreciate your understanding. Thank you in advance. ^BB

@NuffieldHealth why is it every single time I book the joint pain care class at my gym in gets cancelled without fail?

@vip_nair Good morning, apologies for the poor patient experience here. Would it be possible to DM your full name and contact details and I'll get the team to follow up ASAP. ^BB x.com/messages/compo…

@NuffieldHealth hello, I've got a physio appointment at your Woking hospital on Friday, but I'm not sure of the exact time as I haven't had any communication, and I've been trying to reach the physio department for two days via phone, with no success. Can you please help?

@Flintelligence (2/2) The issues are currently under review, and our management team will share further updates with members as soon as more information becomes available. ^BB

@NuffieldHealth When will the aircon in Wandsworth Southside be fixed? It was 26 degrees outside this morning at 7am and it was hotter inside the gym than outside. It’s been like it for weeks and now the heatwave is here it’s making exercising really unenjoyable.

@Flintelligence Hi, thank you for your feedback, and please accept our sincere apologies for the current ambient temperatures on the club floor. We understand the inconvenience this has caused, particularly in light of the recent update regarding the gym floor closure. (1/2)

@surreyteacher1 Good morning, if you could send your request to customer.relations@nuffieldhealth.com please, the team will be able to pass this on for you. ^NN

@NuffieldHealth can you send me an email address for sunbury Nuffield - I want to cancel my membership. Thanks

@Dan_Mn Hi Dan, apologies for this. Could you please send me your contact number via DM? I’ll ensure we take the necessary corrective action so you don’t receive any further SMS messages. ^BB x.com/messages/compo…

@NuffieldHealth is it possible to stop receiving text updates from a club I haven’t been a member of for several years, there seems to be no way to opt as the text doesn’t allow replies?

@Kotofeja Hi Nadya, thank you for your feedback and I’m sorry to hear about your experience. Our complaints and feedback process can be found here: bit.ly/3EFSLoj. Once feedback is submitted, it will be reviewed and assigned to the appropriate senior manager. ^BB

@NuffieldHealth Your Cannock staff showed a serious lack of disability awareness. This is unacceptable for a health organisation and needs escalation to management

@sophie_denton Hiya Sophie, as a Nuffield Health member, you can access a Connections+ centre for £10. You don’t need to be accompanied by a City or Barbican member, just bring your Nuffield Health membership card. 👍^BB

@NuffieldHealth I am a tier 1 member, can I check the cost to use City or Barbican gyms as a one off, and can I do this without coming in with a member of either gym?

@TomKilgallon3 Hi Tom, thanks for your message. I’ve checked with the team, if the card is faulty, it’ll be replaced free of charge. If it scans correctly and you still want a replacement, I do need to confirm a fee will apply. ^BB

@NuffieldHealth talk about tight. I have a defective membership card. Always have trouble going through the turnstile, they want £2.50 for a new card. Me and my wife pay £124pm and they want to charge me for a bit of plastic. Letchworth btw

@oceanwaves72 Good afternoon, thank you for your message and suggestion. I have shared this with the senior management team at the centre, on your behalf. ^BB

@NuffieldHealth Please can you re-introduce virtual spin at lunch times at your Crawley centre. It’s perfect for people that do shift work, I’m aware that you are having maintenance at the moment. Thank you 😊

@NClarkGas Hi Nick, thanks for sharing this feedback, and I’m sorry for the impact both issues are having on club visits. Could you please reach out to us via this link: bit.ly/3CD8eqt? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB

@NuffieldHealth Bristol North. Pool water is still filthy, visibility less than 8m. Been this way for years since new filters fitted. Will you ever do something about it?

@MikeW924 Hi Mike, thanks for sharing this feedback, and I’m really sorry for the impact it’s having on your club visits. Could you please reach out to us via this link: bit.ly/3CD8eqt? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB

@NuffieldHealth Your Surbiton gym needs a manager: 3 of 6 tvs not working; SkyNews gone; recumbent cycle (1 of 2 only) not working; 2 weight machines broken; no gel in showers. Yet your charges went up only weeks ago.

@kimothen Morning Kim, sorry to read this. Could you DM the email address you use for the app and I'll log a ticket with the app support team? ^BB

@NuffieldHealth I’m still not getting app or text notifications. Send help 🏳️

@funtimesnow2025 Thanks for raising this. We're sorry for the experience and understand your concern. Please share full details via our feedback portal so the team can review: bit.ly/3CD8eqt ^BB

@cerirwilliams Morning Ceri, thank you for your follow‑up message, and apologies for the impact this has had on your club visits. This is the information that was provided by the site management team. I have requested that they contact you directly with a further update. ^BB

.@NuffieldHealth 🤷 £1.45bn turnover and this machine has been gathering dust for months... Still no call. Can you provide an answer why this hasn't been fixed? You informed me the parts were ready to be picked up months ago. Absolutely shocking.

@GabrielOlo33680 Hi Gabriel, apologies for any errors on our part. You can contact the location team via the following link: bit.ly/3K1EZSB and they will investigate this further for you. ^BB

@NuffieldHealth how can potential clients come to view your venue and leave with a parking ticket?

@HTspurs151 Hi, thanks for this feedback and I am sorry to read this. There are no immediate plans for equipment changes. But I have shared this feedback directly with the Customer Experience Manager. ^BB

Hi @NuffieldHealth recently joined your Tunbridge Wells gym and ive gotta say the quality of the machines in the gym are pretty poor and could do with a over haul.

@SharonP00123501 Morning Sharon, apologies for any errors on our part. Please can you forward any emails to Customer.Relations@nuffieldhealth.com and we'll make sure its escalated to the appropriate manager ASAP. ^BB

@NuffieldHealth have been trying to cancel direct debit for personal training. It’s been taken again and no one at Crawley gym returns my emails or calls! Please help me with this

@cerirwilliams Hi Ceri, I’m really sorry for the further issues and delays you’ve experienced. I’ll follow up on the complaint that’s already been escalated and ensure the assigned manager gets back to you as soon as possible. ^BB

@NuffieldHealth this lasted being fixed around 2 weeks if that. And no call from the area manager following your DM. Disappointing doesn't come close.