Melissa Khan

@ODEONHelp I will (again). Thanks

@mrs_msk Hi there,  I'm sorry to hear this, can you please DM us with your email address, full name, date of birth and postcode so we can look into this? -Chloe

@ODEONHelp please can you help with my Odeon Extras membership? I should be Extras Plus and want to book a member screening but my account is showing just as Extras despite me meeting the criteria. Have tried the live chat and DMs but no satisfactory response

@Eurostar Hi. When will tickets from Paris to London on Sunday 29th Nov 2026 be available to book please?

@EurostarUK hi. When will tickets from Paris to London on Sunday 29th Nov 2026 be available to book please?

@ODEONHelp I did that on Nov 30th, but I will do it again

@mrs_msk Hi Melissa, sorry to hear you're having troubles with this. Can you please DM us with the email address you have used to purchase these and share the gift card numbers with us and we will have a look into it. -Kat ❄️

@ODEONHelp Bought £30 gift card with Black Friday offer of free £10 gift card. It's been 9 days of back and forth between us over PM and Cashstar over Trustpilot and I still cannot access the gift cards. Pls help, this is ridiculous. I paid over a week ago

@Eurostar That's great, thanks so much

@mrs_msk Hi Melissa, large golfing-style umbrellas are OK to travel with you as they'll fit into the luggage racks above your seat while closed: #Prohibited-items" target="_blank" rel="nofollow noopener">eurostar.com/uk-en/travel-i…

@Eurostar can I bring a large umbrella on Eurostar?

@EurostarUK can I bring a large umbrella on Eurostar?

@ThePCCLondon That's great news. The Picturehouse in Bromley also closed, it would be amazing if you branched out there as well

To all of you, As some of you may have seen, yesterday we made our desire to take over the old Picturehouse Cinema site in Stratford public. In a bid to keep those who support us in the loop, and to provide further clarity on the situation, this is the current status.

@ThePCCLondon thought immediately of the @picturehouses in Bromley which closed last year and is very much missed. It would be amazing to have you move in there Prince Charles cinema looks to expand to second venue in east London | London | The Guardian share.google/Qqko5aATQH3gq8…

@ODEONHelp Ok thanks

@mrs_msk Good afternoon, I have contacted ODEON Beckenham regarding this. If you can please send us a DM confirming your membership number, email address and DOB so we can investigate further in the meantime 🙂  -Robyn

@ODEONHelp trying to book a member screening ticket for Life of Chuck in Beckenham tonight. App is only offering companion tickets no matter which seat I choose. Screening is not showing at all on the website. Pls can you help?

@ODEONHelp All booked for X-Men on Monday 19th May at Beckenham. Doesn't look like the rest of the X-Men season will be screened there however - is that right or will booking be open nearer the time? Tia

@johnlewishelp Hi. No response on here, no response via DM. Unhelpful

@johnlewishelp Hi. I DMed yesterday about a return. Gave all my details. No response. Please can you help?

A little hello to start off your day 👋 If you need some help, we're here until 6pm ^Kayleigh

@Pic_Help according to the website, Bromley Picturehouse is closed. Please can you confirm if this is the case and when you expect it to reopen. No answer on the phone. Thanks

@Bromley_PH According to the website, the cinema is closed - please can you confirm?

@RitzyCinema That is sad! Thanks for your quick response though

@mrs_msk Hi Melissa, Sorry to confirm but yes, sadly the Taylor Swift screenings are free list suspended. This includes Member Free Tickets, Member Discount and Comp tickets.

@RitzyCinema trying to book member tickets to Taylor Swift: The Eras Tour but the member option not available even though I'm logged in. Can I not use my free member tickets or get a member discount for this film?