OKX Help Desk

We're here for you, but let's be safe and remember that ✅We do not Request any Payment or your Login Details & we never DM users first We're here for you, but let's be safe and remember that. ✅Check our "Gold Tick" before Reply / Send Anything. Want to Create a Ticket/Email? Let's discover the Support Centre okx.com/help

@btcloveeth Hi there! We’ve received your DM and will assist you further there. Thanks so much for your patience and understanding.

@star_okx Shouldn't OKX be actively helping me resolve this issue? They only replied in an email that my account was banned, without offering any solutions. okx难道不应该积极帮助我解决问题吗？，只在邮件回复账号禁止使用，没有任何的解决方案

确实很有意思的体验 👍 把 AI 和交易结合，本质上是在把“量化能力”从少数专业玩家，变成每个人都可以使用的能力。 从调参数、调仓位，到逐步把策略跑通、把成本赚回来，这个过程本来就不是一蹴而就的，更像是在训练一个长期可复用的交易能力。 我们也在持续打磨这类 AI + Trading 的产品形态，让策略更易用、执行更稳定、门槛更低。 欢迎大家多试、多反馈，一起把这件事做得更好。 🚀

@btcloveeth Hi there, we understand how concerning this situation must be, especially with assets in your account. Could you please DM us your UID and any related ticket number so we can look into this further for you? Our team will assist you in checking the status and next steps.

@star_okx My account has been restricted (login prohibited), even though I have assets in the account and have provided the relevant documentation. The email only tells me the account is banned, without offering any solutions. (Not from mainland China) What should I do in this situation?

Hi there! The winners will be notified directly via their social media account by our representative with instructions on how to claim the prize. Please feel free to let us know if you have won a giveaway but yet to receive the rewards. We will check on it with our team. Thanks! okx.com/en-eu/help/soc…

@okx Gm 🌅, when the game going to finish @OKXHelpDesk

gm 🌞 last one to comment gets 10k usdt

@chibest623 @wallet Hi there! No worries. We're here to help. Kindly DM your wallet address along with the contract address of the affected tokens for us to check on it. Thanks! twitter.com/messages/compo…

@wallet Why is that added tokens to the OKX wallet are not displaying, support kindly support for full optimization.

Enforced by cryptography, not policy.

@Tommy60118158 Hi there, we understand how important this issue is to you. Our relevant team has been alerted and is currently reviewing the matter on their end. We truly appreciate your patience and understanding. We will provide updates under ticket #32221487.

@OKXHelpDesk @okx My account has been under review for 8+ days. Ticket ID: #32221487 Can admin escalate this?

@okx I'm missing entry....

@Tommy60118158 Hi there! We have received your DMs, and we'll continue assisting you there. Thank you.

@OKXHelpDesk 9"} My account has been frozen for over 8 days with no response from support. Ticket ID: 32221487 Please escalate urgent

We're here for you, but let's be safe and remember that ✅We do not Request any Payment or your Login Details & we never DM users first We're here for you, but let's be safe and remember that. ✅Check our "Gold Tick" before Reply / Send Anything. Want to Create a Ticket/Email? Let's discover the Support Centre okx.com/help

@msaniatm @okx Hi there! We understand that you're excited to use our features again. All news related to licensing is announced on our official channels. Please stay tuned, we will announce if there is any news regarding this. Thank you.

@okx But sadly you're no longer available in Nigeria, how long do we have to wait?

The answer is always OKX.

Hello! Winner selection and outreach will be completed after the campaign ends, as outlined in the terms. Winners are contacted directly via private message, as we don’t announce them publicly. If you haven’t received a DM, it means you were not selected this time. More giveaways coming soon, thanks for your interest!

@OKXHelpDesk @okx When baba when

$500 USDT $500 USDT $500 USDT $500 USDT $500 USDT $500 USDT $500 USDT Follow, Like & RT for a chance to win.

Hi there! If you're referring to this giveaway, winners will be contacted via private message after the selection process is completed. You can check the full terms here: okx.com/help/social-me… If you're referring to a different campaign or believe there's an issue, feel free to DM us with more details so we can assist you.

@okx where is my money

@eyeonchains Hey there! We’re here to help. Please drop us a DM via the button below, and we’ll be happy to look into your issue and assist you further. Thank you. twitter.com/messages/compo…

@star_okx Could you please reply to me via DM, I tried to contact you for a similar case too? @star_okx

Dear Anizja, We’re sorry to hear about your experience and want to assure you that we are actively working on your case. We would also like to clarify a few key points: 1.BTC does not operate on the TON network and cannot be deposited via TON. 2.The asset sent to the TON network is a different token labeled “BTC”, not native Bitcoin. 3.This TON-based “BTC” has been flagged as a scam token by multiple third-party blockchain explorers. 4.Nevertheless, we are actively working to assist in recovering the asset. As this involves a scam-labeled token, it falls outside standard procedures and may require additional time. We kindly remind users to remain vigilant and exercise caution when interacting with scam tokens. Thank you for your patience and understanding

Hey there! OKX will select the winner within thirty days after the giveaway ends, and an OKX representative will reach out to them directly via their social media account to let them know the prize details. Feel free to check out our social media giveaway T&Cs for more information: okx.com/help/social-me…

@okx @katana @Morpho when announcement winner x.com/i/status/20325…

The @katana TGE is live. We’re marking the moment with a 35M $KAT reward pool available through On-Chain Earn. @Morpho vault yields. One tap.

@JCBizzleBoy We understand your concern. The requested information is necessary for us to investigate this matter. We appreciate your cooperation.

@OKXHelpDesk You don't need my wallet address. The time is irrelevant. The issue is with the website extension. The version is 3.95. Screenshot is in the original tweet. A friend confirmed the same thing. You have removed the feature to edit the approval spend on the approval confirmation.

Trying OKX's @wallet extension. Any regular users able to confirm if it's normal for it to not offer the ability to change the approval spend on DEX swaps? Tried two different browsers. Multiple DEX's. Same thing.

@ii_KLay Hey there! Thanks for bringing this to our attention. We’ll continue assisting you via DM regarding your account issue. Just a quick heads-up, please avoid sharing your UID or any account details publicly to keep your account secure.

My account has been under restriction since Feb 20 without any clear explanation. The only action performed was redeeming earnings, which should not trigger this issue. Multiple support attempts, same generic responses. Kindly escalate this case urgently. UID: 434518322067999193 #okx #okxmena #crypto #platform #wallet #btc #eth #sol #عملات #عملات_رقمية @OKXHelpDesk @okx @OKXmena

@shadow16752517 Hi there, we’re sorry to hear about your concern, and we’re here to help. Please send us a DM with your UID, and we’ll be happy to look into this for you.

@okx Someone has hacked my account. I haven't opened it since October 2025 and my Doge balance is there. Can you help me get the account back?

@msaniatm @okx Hi there! We understand that you're excited to use our features once more. All news related to licensing is announced on our official channels. Please stay tuned, we will announce if there is any news regarding this.

@okx When okx will be back fully in Nigeria?

The mission is clear. We're going green.

@BANKOHLE Hi there! We totally get your frustration over this. We have noticed that you already sent us a DM. Kindly allow us some time to review your case. Thank you for your patience!

"Hi @OKXHelpDesk, I’ve sent an email regarding a login issue and a $3,000 USDT recovery (Polygon network) from Aug 2023. I am not receiving the reset codes to my phone in Nigeria. My UID is 231391637392203776. Please could you check my ticket? Thank you! #OKXSupport

@MrMetavers3 @Osrsbob_ @Cryptosis9_OKX @okx Hi there! It is highly advisable to refrain from engaging with unverified channels. Kindly refer to the following link to avoid falling for such tactics. Thanks! okx.com/en-eu/help/com…

@OKXHelpDesk what do you advise? It seems savant is working on behalf of okx, but there is no public way to verify this? Putting him in a tougher position to do his job, and me as well. There is a faster way forward here: @okx needs to weigh in to verify affiliates so that we can all work together efficiently

@OKXHelpDesk hi can you verify if @Osrsbob_ is part of your official business development team for token onboarding? He is working with us to onboard $DCA to okx and mentioning we will need to send a % of our supply to a wallet this week. Can you confirm this is a normal process?

Hi there, we understand how concerning this situation must be and appreciate you bringing it to our attention. We can see that you've already contacted customer support regarding this matter. To help streamline communication, please refer to your existing support ticket #32527438, which has already been forwarded to the relevant team for further review. Our team will follow up with you through that ticket as soon as there is an update. Thank you for your patience!

我的账户被OKX平台无故冻结，已经过去4年了，一直无限期的审核。700万USDT被冻结不能提现，询问客服冻结原因，解封时间均未回复。冻结文书也不给我,我怀疑是OKX平台想私吞我的个人资产。请OKX的领导给我一个合理的理由 @OKXHelpDesk_cn @Cryptosis9_OKX @LennixOKX @Mercy_okx @OKXHelpDesk