ORTambo

⚠️ Travel Advisory Please note that OR Tambo International Airport is currently experiencing a power dip. Backup generators have been activated to ensure that essential services remain operational. Our technical teams are on-site and working to restore full power as quickly as possible. We apologise for the inconvenience and thank you for your patience and understanding.

⚠️ Passenger Advisory ⚠️ Border Management Authority (BMA) is currently processing passengers manually due to ongoing network issues. The BMA IT team is actively working to resolve the fault as quickly as possible. Please be advised that the central security point at the international terminal is experiencing high passenger volumes. Airport Operations team is on-site and continues to closely monitor the situation. Passengers with minimal departure times are encouraged to call +27 (0)11 921 6262 or approach any ACSA or BMA personnel and request to be fast tracked. Passengers are encouraged to proceed immediately to security after they have checked in. We appreciate your patience and understanding during this time.

@chrislouwshow Hi Chris, thank you for reaching out to us and we apologise for any inconvenience this may have caused. The matter has been escalated to the Carpark office for their immediate attention. Regards, ZD

@ortambo_int your parking system is broken. Most escalators are out of service, and your online security system is offline. Why is nothing working? Why do your staff stand around instead of helping/fixing stuff. Your airport is completely broken.

NOTICE: Passenger Transport Vehicle Incident at O. R. Tambo International Airport. We are aware of an incident involving a passenger transport vehicle at O. R. Tambo International Airport. Airport teams have responded immediately, and a medical team is on site providing care to those affected while the situation is being assessed. Airport operations remain unaffected, and flights continue to operate as scheduled. Passengers and the public are encouraged to remain calm while airport authorities manage the situation.

We are aware of an incident involving a passenger transport vehicle at O. R. Tambo International Airport. Airport teams have responded immediately and a medical team is on site providing care to those affected while the situation is being assessed. Airport operations remain unaffected and flights continue to operate as scheduled. Passengers and the public are encouraged to remain calm while airport authorities manage the situation.

@Selfza @Airports_ZA Good evening, Thank you for reaching out and for sharing your feedback with us. The matter has been escalated to management, and we will provide an update as soon as feedback is received. Regards, ZD

@Airports_ZA @ortambo_int Your domestic security checkpoint at OR Tambo is ridiculous. The scanners today beeped for most people. Security forced people to take off their shoes. If your machines deliver mostly false positives, they are practically useless.

Good morning Siphesihle, 
Thank you for reaching out to us, and we apologise for any inconvenience this may have caused. Kindly share the exact terminal and the time when this incident occurred so that we can follow up with the relevant department for their immediate attention. Regards, ZD

@ortambo_int having 2 security gates working on a Thursday morning? Please do better…

Good day. Thank you for bringing this matter to our attention. Allegations of this nature are taken very seriously. Airports Company South Africa (ACSA) does not tolerate any form of misconduct, including bribery or corruption, within the airport environment. Kindly note that the officers referred to fall under the authority of the South African Police Service #SAPS. We encourage you to formally report the incident to SAPS, providing as much detail as possible (date, time, location, and officer identification such as “128” on the jacket) so that it can be investigated. You may also share the details with our Airport Management Centre so the matter can be escalated through the appropriate channels. Thank you for helping us maintain a safe and ethical airport environment. NK

@ortambo_int policeman at the exit gate on level 2 parking.. Checking drivers licences and asking for bribes in the sky. Friday money. Police 128 on his jacket 😡😡😡 @SAPoliceService

Update: Water Supply Restored Dear Passengers, Repair work has been successfully concluded and water supply has been restored to all terminals. Water pressure is currently building up and will continue to normalise. We sincerely apologise for the inconvenience caused and thank you for your patience, understanding, and cooperation while the repairs were underway.

Good day Ms Zille, Kindly note that the terminal is currently experiencing a temporary water shortage due to ongoing repair work. Our maintenance teams are working urgently to resolve the issue and restore normal water supply as soon as possible. We sincerely apologise for any inconvenience this has caused.

🚨 Passenger Notice: Temporary Water Supply Interruption 🚨 Please be advised that all the terminals at O.R. Tambo International Airport are currently experiencing a temporary water shortage due to ongoing repair work. Our maintenance teams are working urgently to resolve the issue and restore normal water supply as soon as possible. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. 🙏 Thank you for your cooperation.

A Prosperous Conclusion to our Lunar New Year Celebrations. 🧧✈️ As our Lunar New Year festivities draw to a close, ACSA celebrates a successful activation at O.R. Tambo International Airport. Our traditional Lion Dance performances brought the vibrant energy of the Year of the Fire Horse to our terminals, enhancing the experience for our global travelers. We thank our passengers and partners for sharing in these celebrations. As we bid farewell to this season, we look forward to being part of your journey throughout the Year of the Horse and beyond. #ACSAllence #PassengerExperience #ChineseNewYear #YearOfTheHorse #GlobalConnectivity

Good day, Thank you for your enquiry. At present, airport access roads are open and operational. However, traffic volumes may fluctuate depending on ongoing operations and traffic flow around the airport precinct. We strongly recommend that passengers: Allow extra travel time to the airport Monitor official airport communication channels for real-time updates Stay in contact with their airline regarding any schedule changes Should there be any changes to road access, updates will be communicated promptly. Please let us know if you need any further assistance. Kind regards, NK

@ortambo_int Please advise if the roads are opened now?

NOTICE: Passengers and the public are requested to note that there are partial lower road (arrivals) closures at O. R. Tambo International Airport (ORTIA). These closures are necessary as we continue important operational activities and infrastructure upgrades across the airport precinct. Your safety and smooth traffic flow remain our top priorities. 🔹 Lower Roadway (Arrivals): Partial Closure The lower roadway will stay partially closed until further notice while upgrades to parking equipment are completed. ✔️ Short-term parking (Piazza) remains open. ⚠️ Areas beyond the pedestrian crossing and the spine road split will be restricted and strictly managed. We appreciate your patience, understanding, and cooperation as we work to improve your airport experience. Thank you for travelling through ORTIA!

Good day 😊 Thank you for sharing such positive feedback! We’re delighted to hear that you’ve had uplifting experiences with our restroom attendants at both @capetownint and @ortambo_int, especially in the male facilities. Our cleaning and hygiene teams work hard behind the scenes to ensure a welcoming and pleasant environment for all passengers, and it’s wonderful to see their efforts being recognised. We will certainly share your kind words with the relevant teams. Thank you for taking the time to highlight great service, it truly makes a difference. Kind regards, NK

Is it only Toilet attendants in @capetownint and @ortambo_int that are always this happy? Especially the male toilets. They should keep it up!

Good day, We sincerely apologise for the frustration caused by the delays in baggage delivery. We understand how exhausting it is to wait at the carousel, especially after a long journey. Please note that baggage handling operations involve coordination between airlines, ground handling agents, and airport systems. Intermittent conveyor stoppages can occur due to high volumes, operational adjustments, or safety checks. That said, your feedback is important and has been shared with the relevant baggage handling team for urgent attention. We are continuously working to improve turnaround times and overall efficiency. Kind regards, NK

@ACSANational @ortambo_int Really guys your luggage delivery needs urgent attention, waiting time too long, conveyor stops n goes! No man get it together, its frustrating!!!!!

Good day, We understand how frustrating it is to experience delays, especially once you have boarded and are eager to depart. We sincerely apologize for the inconvenience this has caused to your travel plans. Managing a busy departure schedule at O.R. Tambo International Airport requires a highly coordinated effort. To ensure the safety of every passenger, aircraft sequencing is managed through a collaborative process that accounts for traffic volume, weather conditions, and essential safety protocols. At times, these factors can result in a departure queue. While we understand that waiting is never ideal, maintaining the highest safety standards for all runway operations remains our absolute priority. For the most immediate updates regarding your specific flight and onboard timing, we recommend staying in touch with your airline’s crew, as they manage direct communication for their scheduled departures. Thank you for your patience and for sharing your feedback with us. Kind regards, NK

@ortambo_int @FlySafair you are both fucking useless. We have been sitting on the runway for 45min waiting! Number 9 in line. How do you even operate an airport. You are a joke!

Notice: Plan Ahead for Monday Morning Travel Please be advised that Monday mornings are peak travel times at O.R. Tambo International Airport. Due to high passenger volumes and increased road traffic, we strongly recommend arriving earlier than usual. Ensure you allow extra time for: • Commuting to the airport • Check-in and baggage drop • Security screening We sincerely appreciate your understanding and cooperation. We wish you a pleasant flight.

Notice: Plan Ahead for Monday Morning Travel Please be advised that Monday mornings are peak travel times at O.R. Tambo Airport. Due to high passenger volumes and increased road traffic, we strongly recommend arriving earlier than usual. Ensure you allow extra time for: • Commuting to the airport • Check-in and baggage drop • Security screening We sincerely appreciate your understanding and cooperation. We wish you a pleasant flight.

As part of celebrating the Month of Love, we surprised passengers at @ortambo_int with a flash mob performance of heartfelt love songs. ❤️🎶 The terminal came alive with joy, connection, and unforgettable moments, reminding us that O.R. Tambo International Airport is more than a place of travel, it’s where meaningful memories begin. Have you experienced a special moment at King Shaka International Airport? Share your story with us, we’d love to hear it. ✈️✨ #LoveTakesFlight #ORTamboInternational #AirportMoments #MonthOfLove #PassengerExperience #ACSA #TravelWithHeart