Octopus Energy

Worried about what the Iran War means for your energy bills? Wholesale gas prices have more than doubled this week. Greg breaks down exactly what's happened, what it means for your bills, and what comes next. 👇

@ells__ Thanks for DMing, I'm getting back to you right now 🐙

@ells__ Hi there, I've sent you a DM - can you please reply with your account details so I can get on the case right away. 🐙

@OctopusEnergy I have no electricity, what is going on???????

@TobyTryTri Hey Emma, I've sent across an email just now. Please pop across a reply if you have any questions and I'll be on hand to help. 🐙

@TobyTryTri Hey Toby, sounds like something's gone awry here - I'm on the case and will reach out this evening to help.

Wow @OctopusEnergy you have surpassed yourselves! Constant probs for pretty much 24 months. Now get an email saying my monthly cost (I’m in credit by +£500 and just fixed my tariff for another year) is going from £166 a month to £565 a month! #jokers

@TommyBig Hi Tommy, I sent over an email this evening and I'll help to get this sorted.

@TommyBig Hi Tommy, let me get that checked out for you, I’ll be in touch today with an update. 🐙

Hey @OctopusEnergy had scaffolding outside my house since you finished using it on the 18th February. When will someone be taking it down?

@DaveD250 Thanks Dave, looks like this might be a victim of the clock change - we’ll check it out and get it sorted 👀🐙

@OctopusEnergy The App is showing a discrepancy regarding the time line. Image taken at 20:33 - and shows a time line between 21:02 - 21:31. This would appear misleading?

@anthslife Hey there, I've just sent you a DM, could you check your recent messages to see if its there? If you're still having issues could you pop us your details via this link and I'll reach out over email octo.ps/nudge 🐙

Hey Anth, we’ve kept our variable Intelligent Octopus Go prices steady since October of last year and didn't pass on any of the January rise. Because these discounts are applied to an already discounted rate, they appear smaller. I'm just the other side of a DM if you have any Q's about this. 🐙 t.co/mdLjkMMxIf

Time to move away from @OctopusEnergy 😔 The £150 annual saving is only £35

@GarlickHead Hey David, sure thing - I’ll pop you an email this evening to chat more 🐙

@OctopusEnergy can you have a look into an issue for me regarding my account please?

@amg_england Hi there, this doesn’t sound great. Could you send me a DM with your account details and I’ll pick this up? I’d really like to put things right. twitter.com/messages/compo…

@OctopusEnergy absolutely dreadful customer service over the last 4 months - failed to send me a monthly bill - deducted the whole amount from my account and then double by direct debit - despite many requests - absolutely shocking

@George_Fry_800 Hey George, exciting news about the new battery system! 🤩 A great place to start is deciding which tariff you’re thinking of going on. Pop us a dm and I'll go through your tariff options and also provide the next steps to get your battery up and running with us! 🐙

@OctopusEnergy hi I have just had a battery system installed I have the dno certificate and mcs certificate what is the best way to get this setup with octopus we have a account with octopus but on a fixed tariff but don't have smart meters yet will be installed on the 15th April

@CL_3188 Hey, I can see Connor is sorting this out over in DMs. Feel free to drop us any more questions over there, and we’ll be glad to help. 🐙

@OctopusEnergy Hi, I’ve an appointment on Wednesday for a smart metre to be fitted. I’ve just received my first bill and it reads as if I already have a smart metre. If this is the case should I cancel the appointment? Also is there any way of getting an IHD sent out?

@TomJJarvis What name would you put forwards Simon? 👀🐙

@TomJJarvis When you spot the Octopus fleet in the wild 🐙

Loving the spectacle of over 50 @OctopusEnergy vans on the A417 this afternoon. Secretly hoping that they are freshly released baby octopuses 🐙 part of an annual spawning!! Go free new octopuses!!! 🐙

@grahamm06750303 Hi Graham, I can see Ollie's giving you a call now to help get this sorted.

@grahamm06750303 Hey Graham, I’m taking a look at this now for you. I’ll send you an email now to help get this sorted. 🐙

@OctopusEnergy nothing but issues with this company since day one. They fitted a heat pump 5th January and still it's not working over 2 months later. I have called and messaged using their online forms and emails but still no resolution. Should have stayed with old gas boiler

@StevenHayre Hey Steven, I've replied to your DM with some more info on the next steps. Do pop us a reply if you have any Qs 🐙

@StevenHayre Hi there, I'll pop a DM over to you now to help here. 🐙

@OctopusEnergy Hi Team, can you help me reset. My mini to work with my meter

Hey Nick, you can! With a compatible EV, you can join Intelligent Octopus Go. Or our standard Octopus Go tariff is available for any EV. You can check which tariff suits you best here 👉 octopus.energy/smart/intellig… 🐙

@garynobes Hey Gary, I'm just taking a closer look to get this sorted, I'll drop you a DM now 🐙

@OctopusEnergy my Hypervolt 2 EV charger has just received its firmware update to make it compatible with IOG but apparently you have to instigate it your end before I can pair it up. My Tesla goes back soon and my new car isn't compatible so I am keen to get the charger sorted.

@DavisFerretd Hi Philip, I can see Shauna's been working on this behind the scenes. I'll send over an email now to help.

@SavingSessions @OctopusEnergy Had a smart meter fitted on Thursday and was out most of Friday but the App, that still doesn’t give meter readings states my usage has gone from 3.2kwh on Thursday to 6.95 kwh yesterday. I can see a court case coming.

🚨 #SavingSessions alert! 🚨 📅 6-7PM TODAY (27 MARCH) 📧Keep an eye on your emails to opt in or head to your online dashboard here: octopus.energy/dashboard/new/… Earn 🐙93 per kWh saved vs norm🐙

@jok_1990 Nothing to see here, Jo ... just a green energy convoy doing the rounds 🐙😉

Driving on the A419 and there seems to be an @OctopusEnergy van invasion 😂

Hi Philip, I can see our team have been working on this behind the scenes. I'll send over an email now to help.

@mark_halling I'm here to help, Mark. If you DM your postcode/email, I'll be able to find your account & get back to you shortly. Also our phone number (0808 164 1088) along with all the ways to get in touch can be found here: octopus.energy/contact-us/ 🐙⚡ twitter.com/messages/compo…

@OctopusEnergy in what world does ‘award winning’ and ‘obsessive’ service match up with increasing my balance by £800+ due to an octopus error and then giving me no way to contact someone who can actually help? You respond to a trustpilot rating but not to a significant problem.