Ojhas Gambhira🔥

8.4K posts

Ojhas Gambhira🔥

@OjhasG

Katılım Ocak 2016

14 Takip Edilen59 Takipçiler

Ojhas Gambhira🔥@OjhasG·13h

@RockWithboAt Hello @RockWithboAt , Here the scenario unfolds like this now and i'll get a call from your customer executive and they will propose to replace the product with cheaper version instead of replacement as there is inventory unavailabilty and they will send the same prodct again

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boAt@RockWithboAt·13h

@OjhasG Hi, we regret to learn about the inconvenience you had to go through. We have escalated it to our concerned team, we will give you an update within 48 hours. -Sam

English

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt 1/1 Hello boAt Team, I am writing to express my dissatisfaction regarding a recent warranty replacement request for my Boat Bassheads 122 ANC earphones. The original product was not functioning properly, and I raised a replacement claim accordingly.

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Ojhas Gambhira🔥@OjhasG·13h

@RockWithboAt Hello @RockWithboAt , Its again in the loop as i can see the inventory isn't available for the product and same type of issue you have faced in ticket number : 65142307 and issued the same product which i have sent back. its repeating again

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boAt@RockWithboAt·1d

@OjhasG We are sorry for the unpleasant experience you had with us. We assure you that we will get your issue resolved. Please confirm so that we can arrange the pickup of your faulty product and get your issue resolved. -Sam

English

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt Hello @RockWithboAt , Please send a formal mail to me about replacement and everything from now on step by step and i am allowed to provide replies to those mails

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boAt@RockWithboAt·1d

@OjhasG Apologies for the inconvenience caused . Rest be assured our team will provide you a good quality product this time, thoroughly quality checked and won’t give you any issue. Please feel free to connect with us in case you need any further assistance. -Sam

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Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt @RockWithboAt Hello Sam, I can't trust as you have done the fraud of sending the same product without the replacement which I have requested and I'll formally escalate the grievance further in consumer care forum.

English

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt Hello @RockWithboAt I have raised a grievance with the consumer care forum with #Ref : 9237801, so in case if the same is repeated it will escalate, so kindly note that

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boAt@RockWithboAt·1d

@OjhasG The pickup of your product unit has been arranged for your service ticket number 65295259. Our courier partner team from Delhivery having AWB: 35022120086650 will pick up your product in the next 2-3 days. You can track your service ticket number here - …festyled2d.apps.ap-3a.mendixcloud.com/p/trackticket

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Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt Hello @RockWithboAt Do so

Español

boAt@RockWithboAt·1d

@OjhasG The end-to-end process will take 10-14 days. Please confirm so that we can arrange the pickup of your product. -Sam

English

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt Hello @RockWithboAt What sort of process is this that will take at least 14 days please explain?

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boAt@RockWithboAt·1d

@OjhasG Please be informed that the end-to-end process will take 10-14 days. Please be rest assured that we will get your issue resolved. -Sam

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Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt @jagograhakjago ....

QAM

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt 1/3 This is highly disappointing and not the level of service I expected. Please note that if this issue is not resolved promptly, I will be compelled to escalate the matter to the Consumer Forum for further action.

English

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt Hello @RockWithboAt I'll ask for a replacement but will I get my request fulfilled this time or still you will issue the same replacement which I'll send and if so I'll need the product replaced in a matter of 7 days.

English

Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt Hello Sam, I have sent my faulty product and asked for a replacement and you just sent back the same one without replacement and I'll attach this as evidence to the consumer forum as this is clearly a case of fraud and it's very disappointing.

English

boAt@RockWithboAt·1d

@OjhasG Hi, we sincerely apologize for the trouble you've experienced. Kindly confirm so we can organize the pickup of your defective product and address your issue. -Sam

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Ojhas Gambhira🔥@OjhasG·1d

@RockWithboAt @RockWithboAt I'll be raising a case to consumer care as the one issued was the same as I have sent to you for replacement and it's clearly a fraud and mis-leading customers.

English

boAt@RockWithboAt·1d

@OjhasG Hi, we apologize for the inconvenience caused to you. Please confirm so that we can arrange the pickup of your faulty product and get your issue resolved. -Sam

English

Ojhas Gambhira🔥@OjhasG·5d

@RockWithboAt Hello Raj, I can see the tracking id in the delivery partner site and I'll update once I have the product and is there an estimated date. Thanks

English

boAt@RockWithboAt·5d

@OjhasG You can track the status using the link below: …festyled2d.apps.ap-3a.mendixcloud.com/p/trackticket (Ticket ID: 65142307 | AWB: 35022119975195). Please feel free to reach out if you need any further assistance. - Raj

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Ojhas Gambhira🔥@OjhasG·27 Nis

@RockWithboAt 1/1 Recently, I had a terrible experience with boAt. I had ordered the boAt 122 ANC, but the product turned out to be defective. I raised a warranty claim expecting a proper replacement. However, after collecting the faulty product, they informed me that the same

English

Ojhas Gambhira🔥@OjhasG·27 Nis

@RockWithboAt Hello Sam, I'll need an update as soon as possible but I'll wait for 48 hours i.e., 2 Days from now and I'll need an update.

English

boAt@RockWithboAt·27 Nis

@OjhasG We regret to inform you that your product replacement dispatch against the service ticket number 65142307 is delayed because of inventory unavailability. However, we have escalated it to our concerned team, we will give you an update within 48 hours. -Sam

English

Ojhas Gambhira🔥@OjhasG·27 Nis

@RockWithboAt Please note that I am attaching the screenshot for the ticket ID : 65142307 @RockWithboAt It's not my mistake that you people don't have an exact replacement. As it's a clear case of negligence.

Ojhas Gambhira🔥@OjhasG

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Ojhas Gambhira🔥@OjhasG·27 Nis

@RockWithboAt @RockWithboAt Hello Sam , Below I am providing you the details of the ticket number which I have raised to claim warranty. Ticket number : 65142307 Please do the needful

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boAt@RockWithboAt·27 Nis

@OjhasG Hi Ojhas, we are sorry to hear that you have gone through the trouble. Kindly share with us the ticket ID so that we can assist you in a better manner. -Sam

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Ojhas Gambhira🔥@OjhasG·27 Nis

1/3 this has been a very frustrating and poor experience.

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Ojhas Gambhira🔥@OjhasG·27 Nis

1/2 model is not available for replacement. Instead, they are offering a cheaper alternative, which is unacceptable. On top of that, the customer support has been extremely disappointing—no clear communication, no proper resolution, and no accountability. Overall.

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Keşfet

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