One Manchester

We have a zero-tolerance approach towards hate crime in any form, including racism, and will take swift action against anyone involved. If you’ve been affected directly by hate crime or racist abuse in your home or community, please get in touch. For more: bit.ly/3LUzhlJ

Hi Mandy, our standard response time for complaints is five working days. This means when we receive your complaint, we refer it to an appropriate manager for investigation and acknowledge this step within five working days. You can find out more about how our complaints process works on our website: onemanchester.co.uk/complaints. Many thanks, Nicole

@OneMcr I sent a complaint and nobody responded

Contacted @OneMcr at about 5 1/2 hours ago and all I get is this, is someone coming out or not?

@Kevin9Gallagher hi Kevin, I've replied to your messages this afternoon. Kind regards, Suzanne

@OneMcr I'm still waiting for a reply from two messages I sent.

Hi Mandy, I'm really sorry to read this. I understand your concerns and your experience using our emergency repairs service. We take your post and feedback seriously and would like to look into this – please could you raise a complaint by emailing complaints@onemanchester.co.uk. If you need any support in the meantime you can drop us a direct message or get in touch with our Customer Resolution team on 0330 355 1000. Many thanks, Nicole

12.05 am I ended up in my flat, I don't feel okay today, about 8 hours standing up, my legs don't feel right and I thought I was going to be murdered, @OneMcr are always saying they perform well and do right, I think they don't give a toss about their tenants and they bully.

@ManzMandy Hi Mandy, I've responded to your posts. Please do reach out if you need anything else. Many thanks, Nicole

@OneMcr leaving me out in the cold I contacted them about 4.30pm and now they're saying this

Hi Mandy, I'm sorry to read this. Your Neighbourhood Officer has confirmed the issue has since been resolved – however if you need to log another issue, please do drop us a direct message with your details and member of our Customer Resolution team will get in touch with you. Many thanks, Nicole

@ManzMandy Hi Mandy, you can call the out of hours team to get an update: 0330 355 1000, this line is 24/7. Rebecca

@Ryeuk25 Hi Rylan, just wanted to follow-up and check this has been resolved for you? If it hasn't, please could you drop us a DM with your details? Many thanks, Nicole

@Ryeuk25 Hi Rylan, I'm really sorry to read this. Please could you ring our out of hours service on 0330 355 1000 so an emergency repair can be raised for you? If you have any issues after doing so, please could you drop us a DM with your details. Many thanks, Nicole

@OneMcr New boiler fitted 14th Nov, still NO heating/hot water in freezing weather. 2 gas engineers + 1 plumber sent, each saying “its the other trade’s job” so still no fix. Latest call gave 19th December despite this being an emergency. its less stress to fund repairs yourself

Hi there. At One Manchester, we take community safety very seriously and have a dedicated team to support those in our communities. If you or someone you know has been impacted by a hate crime or anti-social behaviour, please could you either get in touch with our team directly on 0330 355 1000 or drop us a DM with your details so that we can arrange for a Community Safety colleague to get in touch with urgency. Many thanks, Nicole

Do you think they also stand with the women and children affected by men's violence, greed, and neglect, & abuse of power regardless of their religion or race? Or would the children (girls) in Rotherham and Rochdale think otherwise? #onemanchester #housinguk

@alfieloz Morning @alfieloz, I've Direct Messaged you. Rebecca

@OneMcr 2months ago we reported broken pane of glass for our 89 year old dad who is bed bound fighting lung cancer to be now told today the earliest date it can be replaced is the 11th November - Absolutely disgraceful 😡

@LeahWhitehorse Morning Leah. We're writing to your building now to explain why measures have had to be put in. I can also arrange for our Safety team to give you a direct call (or whatever message type you prefer). Please can you DM with your contact details if you'd like this? Rebecca

@OneMcr Thank you.

@OneMcr Your horror company Sureserve PROMISED to come back and fix the fire door lock yesterday on our store room. They replaced it without checking it works. Now we are utterly unsafe with one exit blocked, AGAIN...and right after a fire as well! Absolutely shocking.

@LeahWhitehorse Hi Leah, I'm really sorry for the delay. I made the safety teams aware of your concern straight away, and we will get back to you as soon as possible. Thank you, Rebecca

@OneMcr Noting your lack of response @OneMcr. Official complaint sent. Perhaps @manchesterfire can remind you that it isn't a good idea to block tenants from accessing a fire escape. Yes, there is another door but the NEAREST exit to the stairs is the door you have blocked. @AnnIgbon

@McCluskeyMarcus Hi Marcus, we had to rearrange your appointment due to colleague sickness, and I'm sorry for any inconvenience caused. I'm pleased to see your repair was completed yesterday. Have a good day. Thanks, Esme

@OneMcr waited all day for your operative! After waiting 6 weeks for the appointment… took time off work! To be advised “due to sickness we’ve rebooked for tomorrow!” And what am I just taking another day off?? Oh and even better your office is closed today so I can’t contact u!

@richysmith215 Hi Richard, we are reporting this to Greater Manchester Police. Please send us a DM so we can update you. Thanks, Esme

@OneMcr Openly shooting up drugs at 12.30pm

Hi Tom, Sorry to hear about this. We'd like to get to the bottom of this and get the issue addressed. Are you a One Manchester customer? Please could you drop us a DM with your details so that your Neighbourhood Manager can get in touch with you as soon as possible about this. Many thanks, Nicole

Loads of Rats in the bushes at Westcott ct, reported it to @OneMcr totally ignored my online complaints form. Children playing in this area Health and Safety hazard. @AnnIgbon Bin sheds area needs sorting and cutting back.

@Kevin9Gallagher @AnnIgbon Hi Kevin, we're sorry to hear about this issue. I can see that you've been in touch with us about this previously and we'll follow this up on Monday with our team. Kind regards, ^Suzanne

Hi Ruth, thanks for reaching out. We're aware of fly-tipping and side waste issues in the area and are currently working on tackling these alongside Manchester City Council. Our Neighbourhood Officer for Shawgreen recently completed a Neighbourhood Inspection alongside MCC to assess the area and proactively report any issues. Our next Neighbourhood Inspection in Shawgreen will take place on Tuesday 27 March – you're more than welcome to pop down to chat to us, we really value feedback like yours and its importance in creating change. Many thanks, Nicole

@AnnIgbon @AfzalKhanMCR @AnnetteWright @Lee4Hulme @LabourHulme @MCCHulme @OneMcr I remember when I still lived in the area meeting with @AnnetteWright and @OneMcr to talk about making it a nicer place. I wish something was done earlier because our hearts are still there but the rubbish and graffiti garage doors etc just got us down.

Out on Saturday listening to residents on Shawgreen with @AfzalKhanMCR @AnnetteWright @Lee4Hulme @LabourHulme @MCCHulme. We have met with @OneMcr to look at how we can help you and making this a nicer place too live, we look forward to a community get together soon.

@Mohamme54501703 Hi Mohammed, I've passed on your details to our Customer Resolution team and one of our team members will be calling you shortly. Please feel free to drop me a message if you have any further questions. Many thanks, Nicole

@OneMcr I have sent all my details but still no one call no one came

@OneMcr you are enjoying new year but I am not temperature is 1 degree now and I have no heating and hot water for 13 days now