One Manchester

We have a zero-tolerance approach towards hate crime in any form, including racism, and will take swift action against anyone involved. If you’ve been affected directly by hate crime or racist abuse in your home or community, please get in touch. For more: bit.ly/3LUzhlJ

@Ryeuk25 Hi Rylan, just wanted to follow-up and check this has been resolved for you? If it hasn't, please could you drop us a DM with your details? Many thanks, Nicole

@Ryeuk25 Hi Rylan, I'm really sorry to read this. Please could you ring our out of hours service on 0330 355 1000 so an emergency repair can be raised for you? If you have any issues after doing so, please could you drop us a DM with your details. Many thanks, Nicole

@OneMcr New boiler fitted 14th Nov, still NO heating/hot water in freezing weather. 2 gas engineers + 1 plumber sent, each saying “its the other trade’s job” so still no fix. Latest call gave 19th December despite this being an emergency. its less stress to fund repairs yourself

Hi there. At One Manchester, we take community safety very seriously and have a dedicated team to support those in our communities. If you or someone you know has been impacted by a hate crime or anti-social behaviour, please could you either get in touch with our team directly on 0330 355 1000 or drop us a DM with your details so that we can arrange for a Community Safety colleague to get in touch with urgency. Many thanks, Nicole

Do you think they also stand with the women and children affected by men's violence, greed, and neglect, & abuse of power regardless of their religion or race? Or would the children (girls) in Rotherham and Rochdale think otherwise? #onemanchester #housinguk

@alfieloz Morning @alfieloz, I've Direct Messaged you. Rebecca

@OneMcr 2months ago we reported broken pane of glass for our 89 year old dad who is bed bound fighting lung cancer to be now told today the earliest date it can be replaced is the 11th November - Absolutely disgraceful 😡

@LeahWhitehorse Morning Leah. We're writing to your building now to explain why measures have had to be put in. I can also arrange for our Safety team to give you a direct call (or whatever message type you prefer). Please can you DM with your contact details if you'd like this? Rebecca

@OneMcr Thank you.

@OneMcr Your horror company Sureserve PROMISED to come back and fix the fire door lock yesterday on our store room. They replaced it without checking it works. Now we are utterly unsafe with one exit blocked, AGAIN...and right after a fire as well! Absolutely shocking.

@LeahWhitehorse Hi Leah, I'm really sorry for the delay. I made the safety teams aware of your concern straight away, and we will get back to you as soon as possible. Thank you, Rebecca

@OneMcr Noting your lack of response @OneMcr. Official complaint sent. Perhaps @manchesterfire can remind you that it isn't a good idea to block tenants from accessing a fire escape. Yes, there is another door but the NEAREST exit to the stairs is the door you have blocked. @AnnIgbon

@McCluskeyMarcus Hi Marcus, we had to rearrange your appointment due to colleague sickness, and I'm sorry for any inconvenience caused. I'm pleased to see your repair was completed yesterday. Have a good day. Thanks, Esme

@OneMcr waited all day for your operative! After waiting 6 weeks for the appointment… took time off work! To be advised “due to sickness we’ve rebooked for tomorrow!” And what am I just taking another day off?? Oh and even better your office is closed today so I can’t contact u!

@richysmith215 Hi Richard, we are reporting this to Greater Manchester Police. Please send us a DM so we can update you. Thanks, Esme

@OneMcr Openly shooting up drugs at 12.30pm

Hi Tom, Sorry to hear about this. We'd like to get to the bottom of this and get the issue addressed. Are you a One Manchester customer? Please could you drop us a DM with your details so that your Neighbourhood Manager can get in touch with you as soon as possible about this. Many thanks, Nicole

Loads of Rats in the bushes at Westcott ct, reported it to @OneMcr totally ignored my online complaints form. Children playing in this area Health and Safety hazard. @AnnIgbon Bin sheds area needs sorting and cutting back.

@Kevin9Gallagher @AnnIgbon Hi Kevin, we're sorry to hear about this issue. I can see that you've been in touch with us about this previously and we'll follow this up on Monday with our team. Kind regards, ^Suzanne

Hi Ruth, thanks for reaching out. We're aware of fly-tipping and side waste issues in the area and are currently working on tackling these alongside Manchester City Council. Our Neighbourhood Officer for Shawgreen recently completed a Neighbourhood Inspection alongside MCC to assess the area and proactively report any issues. Our next Neighbourhood Inspection in Shawgreen will take place on Tuesday 27 March – you're more than welcome to pop down to chat to us, we really value feedback like yours and its importance in creating change. Many thanks, Nicole

@AnnIgbon @AfzalKhanMCR @AnnetteWright @Lee4Hulme @LabourHulme @MCCHulme @OneMcr I remember when I still lived in the area meeting with @AnnetteWright and @OneMcr to talk about making it a nicer place. I wish something was done earlier because our hearts are still there but the rubbish and graffiti garage doors etc just got us down.

Out on Saturday listening to residents on Shawgreen with @AfzalKhanMCR @AnnetteWright @Lee4Hulme @LabourHulme @MCCHulme. We have met with @OneMcr to look at how we can help you and making this a nicer place too live, we look forward to a community get together soon.

@Mohamme54501703 Hi Mohammed, I've passed on your details to our Customer Resolution team and one of our team members will be calling you shortly. Please feel free to drop me a message if you have any further questions. Many thanks, Nicole

@OneMcr I have sent all my details but still no one call no one came

@OneMcr you are enjoying new year but I am not temperature is 1 degree now and I have no heating and hot water for 13 days now

@Mohamme54501703 Hi Mohammed, I'm really sorry to read this. Please could you drop me a DM with your details so I can investigate this with urgency for you? Many thanks, Nicole

@OneMcr I have been without heating and hot water for 13 days today Every time I call they say some one will come to you and nothing happens

@SavantLand @Houseproud_NW @RoofsRainbow Hi there, I'm really sorry to read this. Please could you drop us a DM with your details? One of our Customer Resolution team members can then give you a call to book a repair in for you. Many thanks, Nicole

@OneMcr @Houseproud_NW @RoofsRainbow Fuck your rainbow roofs, just fix the leaks & damp

Happy #ManchesterPride 🌈 Today our city and colleagues unite to advocate for the LGBTQ+ community. It's amazing to see Manchester Pride bring people together! Like every year, we couldn't be more excited to walk the parade with @Houseproud_NW and @RoofsRainbow 💜

@xxsarahxxa85 Hi Sarah, I'm really sorry to read this. I've dropped you a DM so I can grab a few details from you and get this escalated to our Healthy Homes team. Thanks, Esme

@OneMcr Numerous complaints & the mold continues in my property, the smell is horrendous, breathing it in causes me to cough,no matter how many times I'm cleaning it, it returns. Im fed up of complaining, cleaning and living in these conditions and having damaged personal items

@Louise243 @nickershawOM Hi Louise, I'm sorry to read this. We take all feedback from our customers seriously and are always looking to improve our services. Please could you drop us a DM with more information so I can help you? Many thanks, Nicole

@OneMcr @nickershawOM Lol. I know for a fact that there are some residents that you deliberately avoid listening to!

👋 Say hello to our new Customer Scrutiny Panel! We’re excited to introduce you to this new group made up of customers like you. They’re here to give us their first-hand insights to help us improve what we do and how we do it. Meet the panel 👉 bit.ly/3VFIvIw

@McCluskeyMarcus (2/2) I'll also ask for a few more details about the complaint you submitted, so I can get someone to look into this for you and find out when you are due a complaint response. Many thanks, Nicole

(1/2) Hi Marcus, I'm sorry to read this and that the support you needed wasn't provided in time. Please could you drop me a DM to let me know if you're available for a call today? This is so one of our Customer Resolution team members can get in touch and book an urgent repair in for you.

@OneMcr this is the state you’ve left my house in following a leak caused by your negligence! 35 mins on the phone after submitting a formal complaint with no reply and I’m “currently number 5 in the queue” we need to sort this