OpenserveZA

@__Shezi @__Shezi This is a follow-up to your fibre service to confirm your fibre is back online.

@Nalzzy @OpenserveZA For me, it’s since Tuesday 6 pm. I’m so pissed!!!

@OpenserveZA what’s happening with the fibre outage guys? More than 18hrs outage? Aowa jwale gona 😡😡😡

@nafisa307 Hi Nafisa, Kindly DM us your Openserve fault ref, B-number, Full physical address as well as your contact details so that we can assist you accordingly. Openserve Customer Care

@Afrihost I’m getting the worst service from you.. from last week I have no internet.. logged a complaint and nothing is being done @Afrihost @OpenserveZA

@lottering_deon Hi Deon, Kindly DM us your Openserve fault ref, B-number, Full physical address as well as your contact details so that we can assist you accordingly. Openserve Customer Care

@Afrihost @OpenserveZA I understand that there is an outage in Randparkridge with openserve. We have a LTE device with Afrihost that is also down / not connecting. Is the LTE connection issue also related to the openserve outage? Or something else?

@DanieNieuwoudt1 Hi Danie. If your service has not been restored, kindly share with us the Openserve fault reference number given by your ISP, your B-number, contact information and full physical address so that our team can investigate and take appropriate action. Openserve Customer Care

@OpenserveZA please note our fibre line is down at Hadeda Garden

@Aalzz Hi Aaliya, Kindly DM us your Openserve fault ref, B-number, Full physical address as well as your contact details so that we can assist you accordingly. Openserve Customer Care

@OpenserveZA A fault has been logged to OpenServe. Ticket REF: MWB34210788 Someone needs to come out to look at the fibre cables underground. Please can you assist as it needs to be resolved

@OpenserveZA How do i get a technician to have a look at my box asap?

@PadiachyKeagan I will respond to you shortly via DM. Openserve Customer Care

@OpenserveZA Please check your DM

@OpenserveZA can you give a proper commitment or assurance as to when will connectivity be restored in Randpark Ridge? Its day 2 already. Your feedback of splicing had begun with no ETA is unacceptable, its a non- answer dressed up as progress.

We apologise for the inconvenience caused by this cable break. We understand this situation is frustrating. Our technicians are busy splicing the cable. However, this is a delicate and time-consuming process and we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@OpenserveZA please advise when the internet will be back up in Randpark Ridge. I object to paying for a service I'm not receiving. Thank you.

We apologise for the inconvenience caused by this cable break. We understand this situation is frustrating. Our technicians are busy splicing the cable. However, this is a delicate and time-consuming process and we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@MWEBTweets & @OpenserveZA outage ID 155369, we've been without ftth since yesterday, is there any updates? Please assist soonest!

Kindly note we operate exclusively through digital channels and do not have any contact numbers. If you have any queries related to Fibre, we suggest that you contact your Internet Service Provider (ISP) first. If the problem is related to Openserve, your ISP will log a call with us. In case the issue remains unresolved, kindly email us (info@openserve.co.za) your B-number, Openserve reference number, physical address (including town/province), and contact information to enable our team to further investigate and escalate the issue. We also recommend that you download the Openserve Connect App from your app store, this self-service platform enables you to log faults and perform other functions. Openserve Customer Care

@OpenserveZA Please give us your contact number so that in future we can contact you and resolve the problem timeously

@OpenserveZA The Internet is down in Kosmosdal, Centurion. What is the problem and when will you restore the Internet

Hi Gavin. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service.

@OpenserveZA any update or ETA on the large scale outage in Randpark Ridge?

Hi Nomathemba. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@OpenserveZA can you sort out the outage in Randparkridge area? We’ve been off since early hours of the morning and the status says you still checking remotely when the majority area is down,see reference:108ARK070426

Hi Angie. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@OpenserveZA Could we please get an update on the outage in the Randpark Ridge area since just after midnight.

Hi Hugo. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@GrantHofmeyr @Afrihost @OpenserveZA @Afrihost @OpenserveZA what is the problem in Randpark Ridge and when will it be resolved?

@Afrihost @OpenserveZA internet down in randpark ridge.

Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@Afrihost @OpenserveZA @GrantHofmeyr Still no eta

Hi Johan. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@OpenserveZA please can you provide details on Randpark Ridge fiber outage? We have been OFF from 00:05 7.4.2026. Any update will be welcome.

Hi Carren. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@PadiachyKeagan @OpenserveZA Still nothing?!?!?

Hi Sue. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@OpenserveZA @LizelC Any update regarding Randpark Ridge unable to DM you.

@OpenserveZA @mweb internet down Randpark Ridge, Jan Frederick Avenue. How long until it’s back up?

Hi Chris. Apologies for the disruption caused by this outage. Openserve is aware of cable break affecting several services in and around your area. Splicing underway but we unfortunately cannot provide an estimated repair time at this stage. For updates on the outage, please download the Openserve Connect app, and link your service. Openserve Customer Care

@OpenserveZA What is the time frame for resolving connectivity in Randpark Ridge?