OrderUp Columbia

@adamssalter Hi Tina, sorry to hear about that, please direct message us so we can get this resolved for you.

I use @OrderUpColumbia a lot. Tonight my food (cheessteak and Fries) were ice cold upon arrival.

@kabeebus DM us your address and order number and we will notify the driver. :)

@OrderUpColumbia hey I need to change my addresss on my order

@cocostacoscomo @UberEats 👍🏻

@OrderUpColumbia @UberEats You got it! I missed the call today, but will call back tomorrow around 2 if that works!

@OrderUpColumbia Just spoke with @UberEats about expanding our delivery service... Curious about how your service compares, would love to speak with someone tomorrow morning!

@gillzie40 Hi Tracy, what restaurant are you trying to order from?

@OrderUpColumbia Need assistance ordering, in Mu student canter, say can't deliever, I have a room to deliever to.

@BaaathCo So sorry about that. What restaurant did you order from and I will investigate and get back with you.

@OrderUpColumbia I just had an order delivered and I received someone else's food. Is there a way to get a refund or to get my correct order delivered?

@TheLaurenKayy Looks like we are trying to dispatch drivers but we are slammed at the moment. I will ping dispatch and see if they can expedite. Sorry for the delay. Friday’s get this way for us sometimes.

@OrderUpColumbia hey my order hasn’t been assigned a driver yet 😭

@TheLaurenKayy Oh snap! Checking into it... please standby...

@shannadale1 @shannadale1 China Star does their own delivery so I do not know what the hold up is but you can call them at (573) 446-8866

@OrderUpColumbia can you check on order 34001035? Been 45 minutes with no updates.

@walranium 👍🏻

@walranium Yes. When we get overloaded (or bad weather) we turn off RRs till we get caught up. This is to do our best to ensure quick delivery times. The 3-4 you still see do their own delivery runs.

@CarnageCandyy Oh yeah! We are slip sliding around town! At least for now.

@TheFL1P You should get a confirmation email from the help desk later today and it should be marked on your acct once processed. I already submitted request for you.

@TheFL1P I can send that in for you. Consider it refunded. Sorry for the confusion and have a good day!

@TheFL1P Thank you. I sent this to dispatch so they can sort it out ASAP

@TheFL1P Hi Josh, can you send us the order number?

@TheFL1P Hi @TheFL1P sorry about that, please dm us your order number so we can take a look

@nordicat Hey @nordicat! We are slammed tonight. When we can’t fill anymore orders, we shit down orders so our drivers can catch up. Not perfect but it helps when we’re super busy. Check back in 15 min and we may have more avail.

You're hungry? Well, we have you covered for lunch today! Brand new to OrderUp Chick-fil-A! Order now:orderup.com/restaurants/ch…

Two free sea salt truffles with $15 order today and tomorrow at Nourish! Code: TRUFFLES