Sheri Wallace

16.5K posts

Sheri Wallace

Sheri Wallace

@Organic_PR

Strategist and media consultant in the natural products industry. From organic labeling to reaching green moms, that's what I love.

Tucson, AZ Katılım Şubat 2010
2.3K Takip Edilen3.9K Takipçiler
Sheri Wallace
Sheri Wallace@Organic_PR·
@VZWSupport I've been with @Sprint since they opened their first store in Tucson. If you can't even have someone call me to discuss I think our relationship is over before it started. Treating me like a Tinder hookup is disrespectful.
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Sheri Wallace
Sheri Wallace@Organic_PR·
Stupidly I tried to switch to @Verizon. The salesperson said 3/4 of us had to have phone shipped. Wasn't true but believed him. Next day 3/4 phones don't work at all because @Sprint ported the numbers and disconnected accounts. So no phones. @Verizon chat on FB reads like....
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Sheri Wallace
Sheri Wallace@Organic_PR·
...@Verizon offers me a call from a supervisor in 2-4 hours. This is teaching me a lot about customer service and social media. And what NOT to do.
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Sheri Wallace
Sheri Wallace@Organic_PR·
... I'm having problems because I couldn't call them to verify security on account. I'M STANDING IN YOUR STORE AND YOU KNOW IT! @Sprint took over 1.5 hours to do one simple task too, this is both companies being impossible. Looking at carrier-free options today. Ideas?
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Sheri Wallace
Sheri Wallace@Organic_PR·
... multiple people on the phone from both companies for FOUR HOURS and then the store closed. Poor guy there starts at 10 am this morning to fix it some more. To get @Verizon to call me is impossible. And their customer service won't do anything despite noting my account that ..
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Sheri Wallace
Sheri Wallace@Organic_PR·
... Could have just gone there yesterday but no. So go to store. They are lovely and trying to fix the problem but the system is fundamentally flawed. One of the 3 phones is ported to oblivion. So they try to cancel everything but that requires four hours on the phone with ...
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Sheri Wallace
Sheri Wallace@Organic_PR·
... Try to chat on website but you can't unless your account is activated. Can't activate without phones. And phones aren't activated, but yet you disconnected @Sprint. After chasing that logic circle for 2 hours I call around and find store with the phone in stock...
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Sheri Wallace
Sheri Wallace@Organic_PR·
... Who's on First. Just wait for the phones to come in the mail in two days. Call us so we can talk to you. ON WHAT PHONE??? Can't talk to you on FB because we don't think it's you. I SENT YOU A RECEIPT AND CAN ANSWER WHATEVER YOU WANT. Nope. Has to be on phone. ...
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Sheri Wallace
Sheri Wallace@Organic_PR·
Thank you so much everyone for coming, this was so fun, I'd missed it!!! #holisticmoms
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