PX Journal

What if patients can’t speak, but still need to be heard? This case study shows how addressing spiritual needs in intubated patients can reduce distress and improve care. A powerful reminder: human experience goes beyond the physical bit.ly/4rFJLYH

Is the NHS Friends and Family Test an effective way to measure patient experience? Patient Experience Journal research examines the evidence on its validity across the NHS. Findings suggest the FFT captures overall sentiment but may be limited in driving targeted improvement.

How do we measure patient experience with the rise of telehealth? A new study validates an adapted CAHPS Clinician & Group Visit Survey for behavioral health care. Results show strong reliability for communication and staff experience, providing a tool for improving care delivery

What can patient complaints teach us about care improvement? New PXJ research analyzing 3,200+ complaints identifies access, respect, communication, and treatment quality as top drivers of experience. Narrative feedback offers insight beyond surveys bit.ly/4rgIecq

How do provider verbal and nonverbal behaviors shape telemedicine outcomes? New Patient Experience Journal research explores how communication, demographics, and patient attitudes influence satisfaction and perceived competence in virtual care bit.ly/4ks3Gs9

Small actions. Powerful impact. New PXJ research shows personalized #HelloMyNameIs student uniforms strengthen trust, communication, and person-centred care, with 93% of patients supporting wider adoption. Read the study: bit.ly/4kfuGv1

New in @PXJournal: research led by people with lived experience shows why clear, respectful, jargon-free communication is essential to authentic engagement in mental health & substance use research. A must-read bit.ly/45IvUsK

Human connection can be especially powerful in moments of crisis. “Better than any medicine” New PXJ research shows how therapy dogs improved care for mental health patients in the ED.

What if improving cardiac surgery outcomes isn’t only about medications? New research examines how non-pharmacological interventions—delivered by a trained “comfort coach” shape patient experience, opioid use, and recovery after adult cardiac surgery. bit.ly/49YqniZ

Social support matters for patients undergoing hemodialysis. New research in Patient Experience Journal’s issue 12.3 shows how family and social factors shape experience and resilience, pointing to ways to strengthen support beyond treatment. bit.ly/49Vw5mH

This new book reflects a ten-year timeline for the experience movement in healthcare. It highlights how our thinking has evolved, and how we have moved forward with even greater intention. Order Now ow.ly/Bn0250RzyjR

Published in association with The Beryl Institute, Volume 10, Issue 1 includes 17 articles representing commentaries, personal narratives, research studies and case studies and covers a selection of topics focused on improving PX. Read the newest issue: ow.ly/R1GU50O6WTe

Not to be missed this #pxweek. Truly honored to speak w/@DoctorQMd (Dr. Alfredo Quiñones-Hinojosa) for latest #ToCareisHuman Podcast from The @BerylInstitute. A truly heartfelt, moving & inspiring conversation. Enjoy! @MayoClinic @missionbrainorg #humanexperience #tocareishuman

Honored to share a few thoughts this #PXWeek about how a commitment to #HumanExperience truly starts with ALL of us in #healthcare. Hope you find this resource of value and Happy #PXWeek2023 #patientexperience @BerylInstitute

ICYMI, new issue of @PXJournal now out. 17 articles from around the world providing narrative, evidence & proven practice on transforming the #humanexperience in #healthcare. Happy #pxweek #patientexperience Journal: pxjournal.org/journal/ TOC: bit.ly/PXJ_Vol10Iss1

A really interesting article on how a Canadian health centre approached implementing patient engagement in research in this month's @PXJournal. Love that it co-created a way forward with all stakeholders from the start pxjournal.org/journal/vol10/…

"When focused and empathetic, listening is critical in medicine, not just as means to convey information, but as a multi-faceted healing modality in itself." #PatientExperienceWeek @PennMedicine @ACHonline @PXJournal

Proud to share our article 'storytelling at board meetings: A case study..." has been published in the latest issue of @PXJournal @BerylInstitute thank-you. pxjournal.org/journal/vol10/…

🚨 "Storytelling at board meetings: A case study of co-developing recommendations" pxjournal.org/journal/vol10/… by K. Strain, @seastarbatita, @hawthorl, @CarolFancott & me, key contributions frm @AlikaMD & B. Sklar. Supported by @HE_ES_Canada, pub'd in @PXJournal #PatientEngagement

Proud of this article! Thank you @Outback for teaching me how to provide a positive patient family experience in the ER. Thank you @PXJournal for publishing! @childrensatl @WellstarHealth pxjournal.org/journal/vol10/…