The Beryl Institute

Join us in taking a stand for all we must do to transform the #humanexperience in #healthcare in caring for our patients, our workforce and our communities. transformhx.org #hcldr #transformhx #health #PX #pxleaders

A collaborative effort at @BonSecours St. Mary’s Hospital showed how standardized communication across care teams can strengthen patient trust, improve understanding, and support measurable gains in HCAHPS performance. Read the case study now: bit.ly/4uLuZl3

Every healthcare experience is personal. Sign the Declaration for Human Experience and join a global commitment to more human-centered, connected, and compassionate care. bit.ly/43cV3K8 #TransformHX #HumanExperience

In the latest episode of To Care is Human, Victor Montori, M.D., joins Jason Wolf to explore the humanity of healthcare, the impact of industrialized care, and the importance of creating “careful and kind care for all.” Listen to the episode: bit.ly/4eUyiBU

The May 21 deadline to apply for the July 2026 CAVS exam is two days away. The CAVS designation recognizes leaders advancing volunteer services and the human experience across healthcare organizations. Learn more: bit.ly/3FxD2O6 #VolunteerLeadership #HumanExperience

Care equity is personal. See what patients say needs to change in the latest PX Pulse data. Read Now: bit.ly/4tkmPjj #HealthEquity #PatientExperience #PXPulse #HealthcareAccess

@MethodistHosp built a system-wide "Narration of Care" framework to help nurses communicate more clearly at the bedside. The RECAP model improved experience scores across 8 hospitals. See how: bit.ly/42nefEU #PatientExperience #NursingCommunication #HumanExperience

Experience is not a program. It is how healthcare works. That reframe changes everything about how organizations invest, lead, and improve. Read the research: bit.ly/410V2Ii #PatientExperience #HumanExperience #HealthcareLeadership

Trust shapes whether patients speak up, seek care, and engage in treatment. @Medallia's Amber Maraccini makes the case in this new Learning Bite: bit.ly/4tufMDW #PatientExperience #PatientSafety

On May 13, we are introducing the First Annual National Volunteer Services Data Dashboard at our next Volunteer Professionals Community Connection Call. Members register here: bit.ly/4nkMEh1 #VolunteerServices #PatientExperience

70% of people say cost keeps them from seeking care, more than fear or mistrust. PX Pulse 19, produced in partnership with @Medallia, examines how identity and immigration status shape that reality. bit.ly/4tkmPjj #PXPulse #PatientExperience

The Certificate of Patient Experience Leadership from @PX_University is the first step toward earning the Fellow in Human Experience, a standing designation recognized across the field. Learn more: bit.ly/4t106rx #PatientExperience #PXLeadership

This Nurses Week: a nurse's presence at a child's bedside became the spark for an entire career in nursing leadership. Jerry Mansfield from @utmbhealth, shares that story on our latest podcast episode. bit.ly/4nkOrD3 #NursesWeek #NursingLeadership #PatientExperience

Reminder: our Monthly Member Meet-up is tomorrow, May 6. 9 AM PT / 12 PM ET / 5 PM London No formal agenda, just open conversation and connection with fellow members. New and longtime members welcome. Register: bit.ly/4epRXcN

Families don't need a seat at the table; they need a structure. @ChildrensNatl's Darcel Jackson shares how a PFAC Collaborative moves family partnership from presence to real influence. bit.ly/497tLbs #PX #PatientExperience #PFAC

The @PXJournal Vol. 13, Issue 1 is live! Authors from 10+ countries, a spotlight on @DartmouthHealth & real-world case studies grounded in human experience. bit.ly/4cENxxv #PatientExperience #PXJournal

Congrats to Alexie Puran, MD — 2026 Dr. Michael Frumovitz Physician Champion Award recipient! 🏆 Pediatric EM Physician at NYC Health + Hospitals | Harlem — a true champion of the human experience. #2026PXJAwards #PhysicianChampion #PatientExperience #TheBerylInstitute

The 2026 @PXJournal Award recipients are here! 🥇 Article of the Year 🌟 Emerging Scholar 🥇 Most Impactful Article 🥇 Best Article – Practitioner Congratulations to all! 👏 #2026PXJAwards #PatientExperience #TheBerylInstitute

✨ Patient Experience Week 2026 kicks off today! April 27 – May 1, join us in celebrating the champions behind the human experience in healthcare. Every interaction matters. Every person deserves to feel seen and heard. 🔗 bit.ly/4sNPZWU #PXWeek2026 #PatientExperience

Congratulations to Amy Bush, Director of Volunteer Services, Language Services, and Employee Wellness at Mount Sinai Morningside and Mount Sinai West, 2026 recipient of the Volunteer Professionals Award for Excellence! #VolunteerManagement #PatientExperience

The 2026 PX Regional Roundtables are headed to Dallas, San Francisco, and Charlotte this fall. In-person. Peer-to-peer. Built for experience leaders who want real strategies and real connections. Learn more and register here: bit.ly/4sJLSvj