Sears PartsDirect

@golf123456678 Hello, we do apologize. We are not able to private message you on Twitter. Please private message to Sears's Facebook. Provide the name, phone number, and address for us to review and assist further. Thank you.

@PartsDirect What’s the best way to get you that information?

@PartsDirect technician did not properly schedule my follow up appointment, as a result I no longer need the service and I was already charged for something that was not completed. I need a refund. Please resolve as I can’t get a hold of anyone!

@joebstich Hello Joe Stich, please follow the link below and fill out the form so the PartsDirect Solutions team can look further into your order. Please feel free to follow up with us here if you have not received an update within 48 to 72 business hours. Thank you forms.office.com/r/QGvP4ULj1D

@bobcats9498 Hello Jason, We are not able to private message you on Twitter. Please private message to Sears's Facebook. Provide the full name, phone number, and order number for us to review and assist further. Thank you.

@PartsDirect @PartsDirect I have submitted the form as my refund still hasn’t shown up. I appreciate your help with my inquiry. Thank you.

Hey @PartsDirect I ordered a part that arrived damaged and I have tried every number listed on your website and cannot get to a human. What number and menu sequence do I call/use to speak with an actual person to get the issue corrected?

@jkoenin @Sears @PayPal Hello Jason, thank you for reaching out. We are very sorry to hear you have not had a good experience with us and we would be happy to see how we can help. Please PM us on FB with the name, order number, zip code, and phone number. Thank you

@LongJohn921 Hello John, thank you for reaching out. We are very sorry to hear you have not had a good experience with us and we would be happy to see how we can help. Can you please DM us? Thank you

@PartsDirect I would like a UPS shipping label paid by Sears to return the part

Thank you so much, Alex! #CustomerReview #HappyCustomer #Testimonial

@LongJohn921 Hello, please follow the link below and fill out the form so the PartsDirect Solutions team can assist and request a callback.

@LongJohn921 Hello John Long, please follow the link below and fill out the form so the PartsDirect Solutions team can assist further. Please feel free to follow up with us here if you have not received an update within 48 to 72 business hours. Thank you forms.office.com/r/QGvP4ULj1D

@shaunlita Hello Shaun, please fill out the form provided above for further assistance. Thank you

@shaunlita Hello Shaun W, please follow the link below and fill out the form so the PartsDirect Solutions team can look further into your inquiry. Please feel free to follow up with us here if you have not received an update within 48 to 72 business hours. Thank you forms.office.com/r/QGvP4ULj1D

@feralkaren69 Hello, please feel free to visit partsdirect.com and start a new chat with our Chat team. You can find the Chat tab in the lower right-hand corner. Please allow time for this feature to become available if you do not see the tab immediately. Thank you!

@PartsDirect I have contact your customer service. It is impossible to reach a real human via your customer service line, and my problem remains unresolved. 0/5 stars

@PartsDirect the DMV is faster, more efficient and exponentially more pleasurable than the service you'll ever have

@imcin531 Hello Cindy, contact our customer service at 1-800-732-7747 or follow the link below and fill out the form so the PartsDirect Solutions team can look further into your inquiry. Please private message us on Sears's Facebook for assistance. Thank you forms.office.com/r/QGvP4ULj1D

@PartsDirect What does it take to actually speak to someone in customer service that can assist me?

@rshiller11 @searscares Hello Robert, can you please private message us so we can further assist? Thank you

@PartsDirect @searscares Still no response from your repair unit. I guess I should not be surprised since your organization has the worst customer service in industry.

@searscares Do not use Sears for any appliance repair. Worst customer service in the US. They changed two motherboards in my dishwasher and both failed. They would not honor their 90 day warranty and cancelled 4 appointments to resolve the issue. Customer service is non existent

@rshiller11 @searscares Hello Robert, we received your message on FB and have re-escalated this matter to the Repair Unit for assistance. We were unable to respond to your FB message at this time. Please follow up with us there if you are not contacted within 72 business hours. Thank you

@PartsDirect @searscares Well I can’t DM you either. So what is your solution? I have provided my information to you multiple times and completed your online form. How are you this disorganized?

@rshiller11 @searscares Please private message us on Facebook for further assistance. Thank you

@rshiller11 @searscares We are unable to initiate a direct message, Robert.

@PartsDirect @searscares Please provide a response

@rshiller11 @searscares Hello Robert, we apologize but we no longer have access to your previous messages here. Can you please DM us with your phone number and order number so we can look further into this on your behalf? Thank you

@PartsDirect @searscares Your 72 business hours is now a month. Can someone please provide a response? The Attorney Generals office has been notified and a case is on file as you are harming consumers with your business practices

@rshiller11 Hello Robert, can you provide details on the type of refund? Is this for service or a part you ordered? Please private message us on Sears's Facebook with the name, phone number, and address for us to review and assist further. Thank you.

@PartsDirect Once again, no response from your team and it has been more than 72 hours