Pat Dunn, CFP®

@OCollins80 Love to hear it. We can always do better, so please reach out if you ever need anything or have feedback.

@PatDunn One of your reps reached out to me immediately by phone call. The personal service and attentiveness was impressive, and appreciated. I have to give Robinhood credit for stepping up on this and showing good customer service to clear the issue. Thank you.

The financial services industry charges more for complexity than it does for outcomes. The most expensive products are often the most complicated, not the most effective. I've watched people pay for sophistication they didn't need when simplicity would have served them better. That's not an accident.

I hear you. Customer support is a big part of trust, and I’d like to understand what happened. My DMs are open if you’re comfortable sharing more just please don’t include any personal or account details. For anything account-specific or urgent, Support in the app is the best place to get help.

@PatDunn If Robinhood customer service doesn't improve, how do we rebuild trust with the company. It starts there.

@d1therer The commoditization of information has changed the game.

@PatDunn Agreed. Finance seems so simple once the internet exists. The whole service is literally just changing a field in a database.

Not really feeling fireworks in Colorado with all the fires, plus many shows are cancelled. What is your favorite non-firework 4th of July tradition?

The question I get asked most that surprises people: "Am I doing enough for my kids?" The closer someone is to real financial security, the more the worry shifts from building wealth to making sure it means something.

Most financial advisors are in the business of making complexity feel necessary. The best ones are in the business of making it feel digestible and relatable. Those are opposite jobs. The industry rewards the first kind. Clients need the second.

A majority of retail investors are locked out of private markets. The growth you hear about on the news but can't participate in. That's where the economy is being built. More than 80% of American households can't get in and that gap is wider than most people realize.

What does Robinhood Concierge and @23XII have in common? Behind every great NASCAR driver is an expert team. Excited to be at Sonoma today. 🏁

What does Robinhood Concierge and @23XIRacing have in common? Behind every good driver is an expert team. 😉

People ask why I work at Robinhood. Growing up in a family that struggled to make ends meet, I saw the real impact of living in a world that separates people who have access to financial services from people who don't. I know what that costs people and society in the long run. I'm driven by being somewhere with a mission to change that.

The 401(k) turns 47 this year. For most of its life, regulatory and legal barriers have kept ordinary retirement savers locked out of private markets; the same asset class that generated 18-20% annualized returns for state pension funds over the last decade. Wealthy investors and government workers got access. The rest of us got the public market only. That gap is finally being discussed. Source: sec.gov/newsroom/speec… Past performance does not guarantee future results.

12 days until the Grand Départ!

HELOC subject to credit approval and eligibility requirements. Mortgage services by Sage Home Loans Corporation. NMLS#3304. Terms and Conditions sagehomeloans.com/rh-disclosures

Missed the livestream? Replay’s now up. I sat down with Sage Home Loans CEO Mike Malloy to talk HELOCs: how they work, when they make sense, and what to look for. Watch on YouTube: youtu.be/CrJKTFIT770

HELOC subject to credit approval and eligibility requirements. Mortgage services by Sage Home Loans Corporation. NMLS#3304. Terms and Conditions: sagehomeloans.com/rh-disclosures

One standout question from our HELOC livestream with Sage: Can HELOC funds be used for things besides home projects?

Since a HELOC is secured by your home, using it for investments or other purposes carries real risk. Talk to a tax or financial professional about your specific situation.

Tax treatment varies. Under current law, how you use the funds can affect how the interest is treated. Worth knowing before you borrow.

Yes — HELOC proceeds can be used for a variety of purposes, depending on your loan terms and situation.