Patrick Sweet

@homeservicebase @gowithquo @homeservicebase How has this gone for you so far? Considering making the same switch. Curious specifically about API flexibility, desktop app functionality, call quality, etc. RingCentral is great overall value, but we've definitely had many limitations with the API as well.

I'm so tired of RingCentral’s complexity that I finally decided to move to @gowithquo. Once I mirror our API integration to match what we currently have with RingCentral, we’ll start porting our numbers over. Our RC bill is over $1,000 a month. Their API is overly complicated, they don’t provide direct API access to AI transcriptions or summaries, and their AI agent has low quality with huge latency. To cancel the AI subscription, I literally had to hold on the phone for 20 minutes, navigate through a phone menu, talk to an agent just to get an email, and then reply to that email confirming I want to stop the AI service. They have no event webhooks, and setting up a shared phone number for all our CSRs feels like selling your soul to demons. Honestly, I'm exhausted. @darynakulya, happy to become a customer, and I’ll share a lot more feedback once we’ve fully transitioned 😀

@tannerdripjobs Such a great post. How did you find your office admin? And curious how you managed handoff of responsibilities to her in addition to ongoing feedback / improvement.

I may run the LEANEST $1.7M YoY house painting business in the world. I now work 0 hours in the business. Here's how it's setup (Bookmark this for later) 1. NO Salespeople, just 1 estimator, who does around 600 appointments per year. 2. I have a VA in overseas that builds the quotes overnight, so we can send them within 1 business day. 3. I have an office admin in Indiana (stay at home mom) that answers the phones all day (@gowithquo), and manages our CRM (@dripjobs) 4. I have instant booking setup on our website and facebook ads, this allows customers to book with us at all times of the day, even at night (@routemize) 5. I run payroll through Gusto, it's mostly automated. I just click a button, all taxes are paid, employees get direct deposit 6. We have NO inventory aside from what's inside the vans. Crew leaders take vans home. GPS tracked. + We only buy materials when we need them. 7. We have NO office. Our office is the customer's home + Virtual mailbox for mail. 8. I have a GM that handles day to day operations. I meet with him weekly. 9. We spend 4k on FB ads per month, and 2k on Google ads per month. We have the MOST reviews in our entire area, and we're a 5-star rated company. We've been in business for 10 years. Our organic (word of mouth) website traffic, and referrals give us an edge over the competition. 10. We have an automated hiring system setup in indeed. We just turn it on, filter applications through Jotform, then those applications go to slack - every single day we get an applicant or two. It ensures we are never without, since turnover can be volatile. 11. 4 crews, full time W2 employees. (NO SUBS) 12. I haven't been on a job-site in over a year!