Pinky Patel

@IBX apparently it has been escalated through multiple channels and no one cares to fix it?

Who can fix these problems that you guys created

@IBX I’ve called at least a dozen times since you guys messed up my insurance and wrote that I have secondary insurance and then denied all claims for the last year. Every time I call I’m told it will be fixed. I then get providers calling saying it is not fixed and letters

@Walmart we are at the Trooper road store and an employee named Julian has been tremendously helpful. Please give him a raise asap! Happy to share details! Thanks!

@IBX Still no response

@Pinks7 Hi Pinky, a member of our team is reviewing your inquiry and will reach out to assist afterwards.

@IBX confirmed coverage for a benefit. I have had to jump through hoops to get the proper forms. The claim was sent months ago & I keep getting a run around on it being processed. No one is able to help & we get different information with every person we talk to? Who can help??

@IBX Hello?

@IBX Being the fact that this was already escalated with included health months ago, I’d like some urgency around this for a turnaround time for response by Monday.

@ItsFlo how can you guys raise premiums by 5 times for my mom because my dad passed away? Where are your morals?

@AHS_Warranty I’ve had a workorder open since the middle of June for my parents who are both over 75. You called for a 2nd opinion and they stated it’s not an existing condition but now the note says it is? Are you just trying to deny coverage and take advantage of seniors?????

@AHS_Warranty I called last week 4 the hvac @ my parents house. Both in their late 70s.The temps r increasing to 92.I got a call finally back 2day stating they can schedule next Monday.This is unacceptable! Your rep told me you can’t expedite Unless temp is over 105. Ridiculous

@AmericanAir said sorry you were confused and given wrong info. That is not what happened! There was no confusion from myself nor your employees in validating the 4/14 date. Someone @AmericanAir can check the chat records to co firm. #AmericanAirlines #customerexperience

Some background for folks- I had a trip credit that expired on 4/14 shown in their app. When I went to book my trip for our family it all the sudden disappeared. Talked to their agents (incl sup)for 2 hours & they confirmed it was 4/14 & didn’t understand why I couldnt see it!

@AmericanAir here is your supervisor validating the expiration date (after the rep before also did the same)! How can you state that it’s different in what you see when your reps (multiple) all saw 4/14/23. Anyone going to fix this @AmericanAir #tripcredit.