PlaymakerFarms

@meapless_bleh @FaibaJTL And you blvd them hawa ni wezi bana Look below email from them saying my refund will be disbursed today the 18th. Well not yet received. Shift to other Internet providers. Faiba ni wezi

@FaibaJTL I subscribed to faiba during a black Friday deal for new customers, that included one month free. Got connected almost 3 months later in Feb. Feb to March was okay, but why bill me for March to April? I've sent emails and dms. I need someone to reply surely.

@ChanzuAmos @FaibaJTL They're proud for offering apologies. No one can outdoor them in that

@FaibaJTL You internet is one of the worst in the world. For all these years even getting a smooth connection within nairobi is a challenge. I can't even speak about the experience in the nairobi metropolitan. Do you have anything to be proud of?

@jenistow @FaibaJTL You won't be helped

@FaibaJTL LOS since 10pm last night. Nobody answering your phones. Account 3693. Please advise?

@FaibaJTL Its the 17th no refunds from faiba. Wezi na waongo kama rais wao

@PlaymakerO8 Refunds are processed every 15th of the month. ^DM

@FaibaJTL is Jamii Telecommunications Limited Official Verified Twitter Account for Faiba Home & Business Services. In a bid to reduce fraud cases, kindly do not share your information with any other fake pages on X claiming to be FaibaJTL.

@k_wabz @FaibaJTL Switch to other Internet providers. People cut their cables cause they steal their money. Until the day they stop being thieves and be a clean you will always experience cutouts. I urge change from @FaibaJTL

@FaibaJTL its a bit repetitive., everytime I call customer care they want the account details but nothing seems to be done.. "Ref ISS-2026-84625 is tracking the fiber cut on your A/C/Service. JTL Maintenance team will contact you to schedule restoration. We are reachable on 0747585000."

🚨 Before making any payment, pause and verify! Scammers are getting smarter, but staying safe starts with asking the right questions: ✅ Is this the official Paybill? ✅ Have I verified through official channels? ✅ Is this an authorized dealer or agent? Protect yourself by only purchasing through the official Faiba App/Website, Authorized Dealers and the official Faiba Paybill. 📞 Need help or verification? Contact us on 0747585100. Stay alert. Stay protected. #FaibaJTL #FaibaMobile

@mgathua22 @FaibaJTL Did you receive it on the 16th as @FaibaJTL promised??

@FaibaJTL For weeks I was being told that my refund will be processed and sent on the 15th but that was not true. It's now the 16th and I have received no communication. It's so exhausting, I feel like I'm begging for my money, please stop operating like you're trying to scam people

@FaibaJTL Tomorrow is Monday the 18th. @FaibaJTL said I will receive my refund. I missed out on watching @B_Fernandes8 get to 20 assists cause they didn't install Internet and after that they rescheduled my refund. Lets wait for tomorrow. More apologies OMW coming😂😂

@ProfesaDavid @FaibaJTL Whats funny is tomorrow utaambiwa tena Tuesday cause after all they already have your money you've no option. Guys shift from faiba. They read our tweets and laugh in those offices.

@FaibaJTL I have shared on your DM

@FaibaJTL really frustrated with your services

@TheNandi @FaibaJTL Shift to another Internet provider. Hawa ni wezi. They dont refund money despite their failure to provide Internet.

@FaibaJTL I have not had Internet from Friday, two days later : it's a nightmare to get through to customer care and when get a hold of them they LIE that's it's ok cue be fixed. Here I am , day 3,!

@EvansOchieng_ @FaibaJTL Please confirm on Monday whether you receive your refund. I was also told refunds are on 15th then on thr said date I was told on 18th. A heads up they won't follow up on Monday until we tag them endlessly for our money.

@FaibaJTL - Regarding this ticket no:ISS-2026-81702 which was cancelled and refund initiated. I was called by one Stella in your finance office to confirm payment details. 48hours later no refund no communication. This is unacceptable

@JimKarutu @FaibaJTL Receive your apologies. Switch to another Internet provider. Faiba will steal your money and offer nothing on return.

@FaibaJTL My 80 mbps connection is experiencing very slow speeds. Current at 9 mbps up/down after multiple speed tests and restarting. This is the 4th time this week.

@KamleshP90721 @FaibaJTL Please switch to safaricom Faiba only offer apologies.

@FaibaJTL Red lights flashing

@FaibaJTL no internet since morning. JTLK87443

@k_wabz @FaibaJTL Yeah switch from this thiefs of people's money. They disguise themselves as Internet providers while they steal people's money and offer apologies. Switch everyone

@FaibaJTL Router blinking red since on Tuesday, 12th May 2026.. its the weekend now and still no internet... Maintenance & Repair team are not one to depend on., End of this month I'm switching to safaricom

@smandavia @FaibaJTL Just shift to another ISP This people only raise concerns and give apologies. They're best known for not giving refunds on they day they stated then giving apologies.

@FaibaJTL ac 23458 low quality internet. Pls assist asap. Lot of issues with JTL lately.

@FaibaJTL Any new user coming to this page I'll save you the trouble just search 'apologies' up there. That should tell you what you're getting yourself into...as I tweet this Its the 15th and I've not received my refunds they pushed them to 18th which I know is a lie....anyway apologies.

@FaibaJTL @n_mutanu Why should they inbox when you dont refund people their money....act professionally please. Refund me

@n_mutanu Hello, Apologies for the inconvenience caused. Kindly inbox Account number. ^MN

@FaibaJTL @n_mutanu Refunds are done on 15th......check your calendars please sijareceive my refund despite today being on 15th and its a working day. You failed to install now refund me my hard-earned money.

@Williekamenju @FaibaJTL Wamekataa kunirefund na leo ni 15th now they aint replying my tweets. Na wao ndo walishidwa na installation....

@PlaymakerO8 @FaibaJTL Walai🥲

Kwani simcard ya faiba hukuwa how much?

@FaibaJTL @Williekamenju ^BM Refund please its the 15th and it doesn't fall on a weekend

@Williekamenju Which agent? ^BM