Premier Inn

@DismasX Hi there, we're sorry to hear this. Please DM us with your reservation number, full name, and email address so that we can look into this. Thanks, Anna. twitter.com/messages/compo…

@premierinn booked to stay at Evesham 15min walk to town. Perfect… except your map location in app is wrong 😡😡actually 30min walk to town. Why has this not been corrected? I wonder perhaps because we wouldn’t have booked?

@suziegiselle Hi Suzanne, we're sorry to hear of this. Please be assured, we've located your DM and have since responded. Please kindly check your inbox. Courtney

I usually have great experiences with @PremierInn, but this time I’m disappointed. After a fire alarm evacuation at 11:30pm, I emailed twice for a Good Night Guarantee refund (no staff at checkout) and haven’t had any response. Hoping this can be resolved.

@oliwon85 Hi there, we're sorry to hear of this. Please be assured we've located your DM and have since responded to yourself. Please kindly check your inbox. Courtney

@premierinn @PremierInnGulf My flight to dubai has been cancelled. Other hotels have accepted to cancel my booking for free except you. This is totally unacceptable to handle conflict war situation in such way with ni flexibility to help customer! #dubai #scandal #war #customer

@whitbysarah1 Hi Sarah, we're sorry to hear of this. Please can you DM us with the reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be happy to help. Courtney twitter.com/messages/compo…

@premierinn hope this is covered under your good night sleep guarantee. Staff can’t seem to silence alarm at Glasgow st Enoch site

@gingernut352000 Hi there, we're sorry to hear of this. Please can you DM us with your full name, reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be more than happy to look into this for you. Courtney twitter.com/messages/compo…

@premierinn absolutely atrocious serine at cambuslang junc 2a for food tonight. 40 mins for fish and chips. Complimentary drink but just not good enough last night service was great.

@csandriss Hi there, we're really sorry to hear this. Please DM us with your reservation number, full name, and email address. Thanks, Anna. twitter.com/messages/compo…

@premierinn Stayed at Tottenham Hale. My partner and I were covered in bed bug bites (TripAdvisor). Your Guest Relations team refused to show any inspection reports and then simply stopped responding. Is this your'Good Night Guarantee'? Disgraceful. #PremierInn #BedBugs #London

@emssilly We do appreciate this and apologise for your experience, Emily. Rest assured, we've shared this with our internal team for review and so any improvements to our services can be taken into consideration, moving forward. Apologies again. Courtney

@premierinn You don’t need all that info Courtney. I’m just wondering why you can’t have soya and/or oat milk out for guests to help themselves the same way you have cows milk out. It’s ridiculous.

Genuinely can’t understand the need to request soya or oat milk at @premierinn breakfast. Just have it out. Waited to be given some, get up to go get some coffee, come back and a staff member took it away 🙃 how does this reduce waste

@rnksrnks12 Hi there, we're sorry to hear of this. Please can you DM us with your full name, reservation number, arrival date and the email address used on the booking for security purposes, and we'll be happy to help. Courtney

@premierinn hi got two rooms booked on flex, want to cancel one room but when I hit cancel it wants to cancel both rooms. . Please can you advise?

@Aaronplem If your dates currently show as unavailability, please continue to check the website as once more rooms are available the website will be updated to reflect this. Nathan (2/2)

@premierinn Hi 👋 Is there something wrong with your Website? I’m still unable to book rooms at Your Liverpool City Centre (Lime Street) Hotel for 13th March 2027 It keeps saying it’s fully booked, I’d like to book it as soon as possible, so frustrating

@Aaronplem Hi Aaron, thank for messaging us and it's great to hear you're looking at booking with us! We can advise our rooms are released in stages 365 days in advance to provide a fair opportunity to all guests wishing to book with us. (1/2)

@MartinCantrill Hi Martin, thanks for messaging us and we're sorry to hear this. Please DM us your booking reference, arrival date & contact details so we can look into this further, Nathan twitter.com/messages/compo…

@premierinn why offer free WiFi with no internet connection?

@Lindsaybo58 Hi there, thanks for messaging us and we're sorry to hear this. Please DM us with further details and we can assist with this matter. Thanks, Nathan twitter.com/messages/compo…

@premierinn Does anybody anywhere answer any emails or what’s app chats regarding complaints??

@ItsJimmyJimbob Hi there, thanks for messaging us and we're sorry to hear this. Please DM us your booking reference, arrival date & contact details as we can look into this for you. Thanks, Nathan twitter.com/messages/compo…

@premierinn this view isn’t one of your best!

@SamanJayalath Hi Saman, thanks for messaging us and we're sorry for any upset caused. We'll ensure your comments are shared to assist with improving our services and thank you for reaching out to us. Nathan

@premierinn #premierinn #customerfirst Arrived at 2.30pm but they won’t let you check in until 3pm despite rooms being ready. Lots of people hanging around waiting so there will be a massive queue- well done Prem Inn and shame on you on not thinking about the customer

@SamanJayalath Hi Saman, we're deeply sorry for any frustration caused. If you could just please send us a DM using the link provided with your email address, reservation number and date of arrival for security purposes so that we can assist you further. Aliyah twitter.com/messages/compo…

@premierinn #premierinn whose idea was it not to let people check in despite having rooms ready ? Lots of people now waiting around unto 3pm. Shame on you

@JonathanBesser Hi Jonathan, thanks for messaging us and we're sorry to hear this. Please DM us with your booking reference, arrival date & contact details, as we can pass this onto the Groups Department to ensure a reply is sent out. Thanks, Nathan twitter.com/messages/compo…

@premierinn .... 10-days of trying to get hold of you to confirm a group booking change and no response. Do you need help with #CustomerService ? @whitbreadplc

@PaulSapsford1 Hi Paul, we're sorry for any frustration caused. If you could just please send us a DM using the link below with your email address, reservation number and date of arrival for security purposes so that we can assist you further. Aliyah twitter.com/messages/compo…

@premierinn I am trying to get a vat invoice for a recent stay , after 20 minutes trying I’m struggling .

@Rainbow_Sammie Hi Sammie, we're deeply sorry for any frustration caused. If you could just please send us a DM using the link provided with your full name, email address, reservation number and date of arrival for security purposes so that we can assist you further. Aliyah twitter.com/messages/compo…

@premierinn how does someone manage to actually speak to your customer services to actually resolve an issue??? Been waiting for 24 hours for confirmation of a booking made due to issues with your website And been waiting nearly 30 mins for a live chat agent

@TIMO317 We're sorry to hear of this, please DM us so we can discuss this further with you. Bori twitter.com/messages/compo…