Provalus

Retention is the quiet driver of CX performance, and veteran cohorts are more likely to stay through the early months and progress into leadership sooner, which reduces expensive backfills and keeps quality coaching close to the work. Here's the illustrative impact: ✔️On a 100‑agent desk running at 34% annual attrition, trimming to 24% prevents roughly 10 exits. ✔️Using a conservative replacement‑cost band of $10k–$20k per agent, that is $100k–$200k in avoided expense before any quality or overtime effects. ✔️The bigger win is continuity: fewer resets, steadier coaching, and cleaner audits. Learn more about how hiring veterans makes CX and service desk teams stronger: provalus.com/blog/how-hirin… #Provalus #Veterans #HireVets #Retention #OptomiProfessionalServices

The Meridian Program is a unique partnership approach to college-level internships designed to equip STEM and Computer Science students with the skills and experience needed to launch successful careers in IT. By collaborating closely with colleges and universities, Provalus provides interns with opportunities to work on real-world client projects before graduation, ensuring they gain meaningful, hands-on experience and a clear pathway to a career in IT. Now aligned with seven colleges and universities, our partnership has established a clear path to hire interns at @SFASU as full-time employees at Provalus upon graduation. Read the full story at provalus.com/news/eliminati… #Provalus #MeridianProgram #Internships #ITJobs #OptomiProfessionalServices

Why the Shift to Rural is Accelerating: Fortune 1000s are revitalizing rural towns and providing companies with a loyal, high-tenure workforce that urban hubs can't match. Learn more ➡️ provalus.com/blog/bringing-… #Provalus #RuralAmerica #HighRetention #OptomiProfessionalServices

Provalus hosted a ribbon-cutting ceremony on March 3rd for the grand opening of our newest Center of Excellence in North Wilkesboro, NC, marking our second location in North Carolina. With over 100 team members in North Wilkesboro, Provalus is well ahead of our goal to create 150 new careers in Wilkes County over three years. We appreciate the support from the Wilkes Chamber of Commerce and the entire Wilkes County community for welcoming us to this wonderful town. We are looking forward to this next chapter of growth, partnership, and impact in North Carolina. Read the full story here: provalus.com/news/provalus-… #Provalus #NorthWilkesboro #NorthCarolina #RuralAmerica #OptomiProfessionalServices

We had an amazing week full of informative interviews, panel discussions, and an inspiring keynote! 🇺🇸 This was our third Stars & Stripes Summit, and we are honored to have welcomed so many new faces to our new home in North Wilkesboro, NC! Our goal was to unite mission-driven organizations and build real connections while highlighting the contributions of our military and veteran community—and we did just that. A special thank you to our keynote speaker, Leland Melvin, additional speakers, and all attendees for contributing to this event. See highlights from the summit ➡️ provalus.com/stars-and-stri… #StarsAndStripes #RuralAmerica #NorthCarolina #NorthWilkesboro #Provalus #OptomiProfessionalServices

Meet Shelby Robertson, our very first hire at Provalus in Tahlequah. First brought on as a recruiter, Shelby hired the first 100 employees at our Tahlequah facility before shifting roles internally. Initially seeking information about this new business in town, she interviewed with Provalus out of curiosity and was pleasantly surprised by how much the mission resonated with her, making Provalus the obvious next step in her career. Shelby grew up in Tahlequah and bought her first pair of boots at the Workman's Department Store, which Provalus has now revitalized as a Center of Excellence. Today, she works in that very building and is actively involved in Provalus' attendance at local festivals and community events. Stories like Shelby's are why we value building strong relationships with each community we are a part of. We're proud to recognize Shelby, especially during Women's History Month. Learn more ➡️ #VideoEmployeeTestimonials" target="_blank" rel="nofollow noopener">provalus.com/testimonials#V… #Provalus #RuralAmerica #ITServices #OptomiProfessionalServices

Take a peek inside North Wilkesboro, North Carolina, one of our newest Provalus sites. This is our 9th site and 2nd location in North Carolina, and we just hosted our grand opening this week! Population: 4,382 Site Number: 9 Year Opened: 2025 Square Footage: 16,000 Capacity: 150+ 711 Main St, North Wilkesboro, NC 28659 #Provalus #NorthWilkesboro #NorthCarolina #OptomiProfessionalServices

Yesterday, we hosted a ribbon-cutting ceremony to celebrate the grand opening of our Center of Excellence in North Wilkesboro, NC, marking our second location in North Carolina. When revitalizing our centers, preserving their original character is key for us in these small towns. We restored the signage of The Journal Patriot in our main conference room as a tribute to the local business that previously occupied our new Center of Excellence. We appreciate the support from the Wilkes Chamber of Commerce and the entire Wilkes County community for welcoming us to this wonderful town. Special thanks to our speakers—North Wilkesboro Mayor Randy Huffman, Town Commissioner Andrew Palmer, Chamber of Commerce President Cindy Thompson, and NC State CIO Teena Piccione—for sharing their insights at the ceremony. We were also excited to host several partners attending our Stars & Stripes Summit this week at the grand opening. We look forward to this next chapter of growth, partnership, and impact in North Carolina! #Provalus #RuralAmerica #NorthWilkesboro #WilkesCounty #CommunityImpact #OptomiProfessionalServices

Our third Stars & Stripes Summit kicked off TODAY in North Wikesboro, North Carolina! 🇺🇸 We're uniting mission-driven organizations to forge meaningful connections, share industry knowledge, and amplify the invaluable contributions of our military veteran community. With unique skills, discipline, and leadership tactics, they are shaping the future of technology and business, and we're honored to be a part of that journey. Learn more about the event at provalus.com/stars-and-stri… #StarsAndStripes #RuralAmerica #NorthCarolina #NorthWilkesboro #Provalus #OptomiProfessionalServices

Retention is not just a workforce metric. It's a business performance variable. When employees stay longer, organizations spend less time and money replacing them, and more time benefiting from the skills and judgment those employees build over time. In call center environments, performance improves significantly with tenure, with one study showing productivity rising by roughly 64 percent within the first year as employees learn systems, products, and customer needs. Customers experience this stability directly. A Journal of Applied Psychology study examining 75 work units and more than 59,000 customer surveys found that higher voluntary turnover was associated with lower customer service quality ratings. Learn more about how retention drives productivity: provalus.com/blog/bringing-… #Provalus #Retention #Productivity #OptomiProfessionalServices

Provalus is pleased to announce the expansion of our Meridian Program to include three new partners: North Arkansas College, Arkansas State University, and Louisiana Tech University. Joining existing Meridian partners, Stephen F. Austin State University (Nacogdoches, TX) and Northeastern State University (Tahlequah, OK), these new institutions will allow Provalus to expand a thriving internship program in three new communities, furthering our mission of workforce development and economic impact in rural America. Read the full story here: provalus.com/news/provalus-… @NortharkTweets @ArkansasState @LATech @SFASU @NSURiverHawks #Provalus #MeridianProgram #ITInternships #CollegeInternships #RuralAmerica #OptomiProfessionalServices

Excited to announce our panelists at this year's Stars & Stripes Summit! Join us for conversations like Connecting Rural America, Mission-Driven Organizations, and Impact in Action. 🇺🇸 Kwame Trotman, President, Trotmaninc 🇺🇸 Jeffrey Grant, Sr. Director, @optimum 🇺🇸 Patrick Schneider, CEO, @REEMedical 🇺🇸 Mike Keogh, President, Provalus 🇺🇸 Paul Roberts, Senior Delivery Director, Provalus 🇺🇸 Jamal Jackson, Delivery Director, Provalus 🇺🇸 Corrine Finucan, Delivery Manager, Provalus Learn more about the Stars & Stripes Summit at provalus.com/stars-and-stri… #Provalus #StarsAndStripes #ManagedServices #RuralAmerica #OptomiProfessionalServices

Veterans tend to stay committed to their jobs early on. Labor‑market analyses show veterans are less likely than nonveterans to leave their first job within six months (LinkedIn Veteran Opportunity Report), the period when most backfills occur. Veterans also move up faster. According to the LinkedIn Veteran Opportunity Report, veterans are about 39% more likely to be promoted earlier than nonveterans, strengthening the pipeline for TL and SME roles that stabilize quality on the floor. Learn more about how hiring veterans makes CX and service desk teams stronger: provalus.com/blog/how-hirin… #Provalus #Veterans #HireVets #OptomiProfessionalServices

We’re thrilled to announce our Executive Interviews at this year's Stars & Stripes Summit! 🇺🇸 Teena Piccione, the Secretary & State Chief Information Officer of the N.C. Department of Information Technology (@NCDIT) 🇺🇸 Mark Moroz, EVP, Chief Banking Officer at @LiveOakBank 🇺🇸 Tim Vanderham, Chief Operating Officer at @FeaturespaceLtd (a Visa solution) 🇺🇸 Marnie Harte, Chief Procurement Officer, @Hertz Learn more about the Stars & Stripes Summit at provalus.com/stars-and-stri… #Provalus #StarsAndStripes #ManagedServices #RuralAmerica #OptomiProfessionalServices

Our next site spotlight is Tahlequah, Oklahoma, our fourth-ever Center of Excellence, opened in 2022. Take a look at this wonderful town we call home. Population: 16,209 Site Number: 4 Year Opened: 2022 Square Footage: 30,000 Capacity: 300 201 N Muskogee Ave, Tahlequah, OK 74464 #Provalus #Tahlequah #Oklahoma #OptomiProfessionalServices

Rural America offers a retention advantage that many companies overlook. In many rural communities, access to stable, career-track work is limited. When those opportunities exist locally, they tend to carry more weight than comparable roles in crowded labor markets. Research on workforce behavior consistently shows that when jobs offer advancement and stability in places with fewer alternatives, employees stay longer. This pattern is not about sentiment. It is about incentives, opportunity cost, and place. Learn more about how Provalus invests in rural America: provalus.com/blog/bringing-… #Provalus #RuralAmerica #OptomiProfessionalServices

Meet our Stars & Stripes Summit Keynote Speaker! We’re thrilled to welcome Leland Melvin as the keynote for this year’s Stars & Stripes Summit in North Wilkesboro, NC. Melvin is a former NFL player, astronaut, engineer, author, and executive producer whose career spans sports, space exploration, and education. Born in Lynchburg, Virginia, Melvin played college football at the University of Richmond before earning degrees in Chemistry and Materials Science Engineering. After playing for the Detroit Lions and Dallas Cowboys, a career-ending injury led him to NASA, where he flew two Space Shuttle Atlantis missions to the International Space Station. A passionate advocate for STEM education, Melvin has worked to expand access and opportunity, especially for students in underserved and rural communities. We look forward to his keynote, where Melvin will share his journey from small-town Virginia to the NFL and outer space, and challenge attendees to think differently about opportunity, leadership, and the impact they can have on the future of rural American communities. Interested in attending the summit? Learn more at provalus.com/stars-and-stri… #StarsAndStripesSummit #Veterans #NorthCarolina #NorthWilkesboro #Provalus #OptomiProfessionalServices

Meet Andy, a valued Provalus partner. When Andy's organization needed to create a unique Operations Center outside of the traditional realm of help desk solutions, they sought a partner who could do so on American soil. His organization had custom, complex goals that proved difficult to achieve with other vendors. After experiencing an immediate sense of a true partnership with Provalus rather than a strict client/seller relationship, it was clear that Provalus was the ideal partner for this mission. Andy experienced what he calls the Provalus "secret sauce"—cooperation, collaboration, and innovation. Challenges were handled with no hesitation, and were not quick fixes, but rather long-term solutions that also prevented future issues. Having been raised in rural America himself, Andy resonated with the Provalus mission to create IT careers in small towns, making the decision to partner with us even clearer. Watch the full testimonial ➡️ #VideoClientTestimonials" target="_blank" rel="nofollow noopener">provalus.com/testimonials#V… #Provalus #RuralAmerica #ITServices #OperationsCenter #OptomiProfessionalServices

We're 5 weeks out from our next Stars & Stripes Summit! Join us March 3-4, 2026, in North Wilkesboro, NC, as we unite mission-driven organizations to forge meaningful connections, share industry knowledge, and amplify the invaluable contributions of these communities. Leland Melvin will be featured as the keynote speaker, sharing his journey from small-town Virginia to the NFL and outer space, and challenging attendees to think differently about opportunity, leadership, and the impact they can have on the future of rural American communities. Learn more about the event at provalus.com/stars-and-stri… #Provalus #StarsandStripes #NorthWilkesboro #NorthCarolina #OptomiProfessionalServices

Why onshore has the edge: ✔️Retention keeps the improvement loop intact. Impact-sourced onshore programs hold on to people, so fixes stick and accumulate. ✔️Shared context speeds up coaching. Working in the same language and business culture makes knowledge updates easier to teach and apply. ✔️The effect is even stronger when teams are colocated. Studies of day-to-day work show colocated teammates share far more peer feedback than distributed teams, which speeds skill growth and helps new standards take hold. Learn more about why onshore wins on CX: lower attrition, faster improvement, higher NPS: provalus.com/blog/why-onsho… #Provalus #Retention #RuralAmerica #Onshore #OptomiProfessionalServices