Optimum

Watch #LiveFromE at the Met Gala TONIGHT at 6pm ET/3pm PT only on E! @eentertainment. Learn more at optimum.com/tv

@tango4748 Hello! Please don't hesitate to reach out if you have account or service-related questions. ^Tish

@optimum Honestly, I am calling you out. Since you want to constantly increase, tell me that even at this pricing I am receiving a $44 dollar discount, and that I am receiving the "best possible price" for my account. This is ridiculous. Definitely looking elsewhere.

The signal is strong with Optimum Famously Fast Fiber. ⚡ #Maythe4thBeWithYou

Meet Gus! Your speedy and reliable best friend. He helps keep your home moving lightning-fast with our Famously Faster Fiber Internet. He's the goodest boy 🐶⚡

The Devil is in the details. Good thing we’re fast, Famously Fast! #iykyk

@BINJENEWS @DFSWest We are proud to help support our local communities and neighbors! ^ Monica

When duty calls: Dress for Success Northern New Jersey announces a new community partnership with Optimum. @optimum @DFSWest binje.com/dress-for-succ…

Good Afternoon! ESPN Unlimited is a separate product from our service. If you have any questions regarding ESPN Unlimited you should reach out to ESPN directly at espn.com. If you have any questions regarding our service, please DM us at any time and we will be happy to help. ^ Monica

@sportsontvguy When is @optimum getting access to ESPN Unlimited at no extra cost if we have ESPN in our cable package?

Trying to clear up some confusion on this. While ESPN Unlimited does cost $30 a month, it is avaliable for no additional cost to existing Spectrum, DirectTV, Xfinity, FuboTV, Hulu and Cox customers. YouTube TV customers should get access by August.

@tmcclung304 @OptimumHelp @wvgovernor Good Morning! If you still need assistance, we are happy to help! Please, reach out to us in a Direct Message (@optimumhelp) and include your home address. Thank you! ^ Monica

@OptimumHelp @wvgovernor @optimum Tried to send you a message but it failed. Big surprise. I can assure you I’ll lodge a complaint with every agency I can think of. Starting tomorrow. Even the servise techs have requested Maintence crews for weeks that haven’t fixed one issue.

@wvgovernor how long do we have to deal with @OptimumHelp @optimum terrible Internet. I have been contacting them for months 0 fixes have been made. The state needs to take action NOW no more excuses.

@Ki11ersix @Enderkiller124 Good morning! I understand how it can be frustrating dealing with service issues. Please, reach out to us in a Direct Message (@optimumhelp) and include your home address for further assistance. Thank you! ^ Monica

my internet service provider is a joke. Literally me and @Enderkiller124 are BOTH on the same ISP, but live about 10 houses apart on the same street. We're BOTH having UPLOAD speed issues right now, but the ISP insists on sending a technician to my house as if the issue is HERE lol. Hey @optimum why can't you run Fiber and why do you insist on not repairing the lines in my neighborhood? I don't wanna drag you daily, but if that's what it takes to get you to FINALLY address my CONSTANT upload speed issues (has been ongoing for YEARS NOW), then so be it. If I had literally ANY other choice in WV I'd jump at it

If you’re seeing signs like this… Yeah, it’s time. Optimum Famously Fast Fiber ⚡️

@KimmyAlthea Hi Kimmy! We can help! Please DM us @OptimumHelp and include your account name and address. Thanks! ^Tish

@optimum I need help creating my optimum ID

@dianah_richard Good morning. We're sorry to hear that there's an issue. Please don't hesitate to DM us via @OptimumHelp if you have further account questions. Thanks! ^Tish

You lie to your customers that is the most disrespectful and disgusting thing you could do shame on you

@optimum this is how you treat a customer that has been loyal for 7 years

@bumpy_j_johnsen Hi there. We'll be happy to assist you with any service issues you are currently having. Please DM us at @OptimumHelp so we can assist you right away. ^Juan

I fucking hate @optimum the internet service is always spotty. You should rename it summa service some time it works and sometimes it don’t. Fucking useless ass company

@JaVvZdaBoSs @AlticeUSA @TMobile Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

@AlticeUSA your @optimum cellphone service sucks! In top of that the data bandwidth restriction is BS. I never had this issue with @TMobile . Once my contract is over I’m going back to @TMobile

@epickstyle Hello Oscar! We're sorry to hear that there's been an issue with your account, and we'd like to help. Please don't hesitate to reach out via DM @OptimumHelp for further assistance. ^Tish

I need to find a lawyer, due help me either sue or act on my behalf against @optimum. I just spoke to an executive customer relationship and she flat out said they would not honor the promises made on the phone to me, that she clearly has confirmed that it indeed occured.

@suchagentlemanx Hello! We're sorry to hear about your experience. We definitely strive for better and would like to help. Please don't hesitate to DM us via @OptimumHelp for assistance. Thanks! ^Tish

I’m really starting to hate @optimum like the cust reps suck. & they make everything more difficult

@lsposner Hello! We're sorry to hear that you're experiencing an issue with your account. We can help here. Please don't hesitate to DM us via @OptimumHelp for further assistance. ^Tish

Shockingly (sarcasm) the call back from a customer service supervisor from @optimum due within 24-48 hours of my call (it's been 48 hours) never came. Letters going out today to the following:

@ArmandUomoleale Hello! We're sorry to hear that you've had a negative experience, and we want to let you know that we're here to help. Please don't hesitate to DM us via @OptimumHelp if you have follow-up questions. Thanks! ^Tish

@optimum Installing fiber and activating a mobile line (which I only got to save money) was the most unprofessional, unpleasant experience ever. took 6 visits just to get it done. Stayed home 5 for no reason and mobile activation was just as bad. Avoid @optimum at all costs!!

@TigerByte25 Hi there. I understand the frustration with billing issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

Still dealing with @Optimum trying to charge me after I cancelled service!!!

@MegaFatMonkey Hello! We're sorry to hear that you're experiencing an issue, and we'd like to help. Please don't hesitate to reach out to us via direct message @OptimumHelp while you're experiencing the issue so we can help troubleshoot. Thanks! ^Tish

@optimum Yo, 20% packet loss for two days at peak hours. I tried to call but your pet indians hung up on me 3 times as soon as I mentioned packet loss. According to my ping tests it's the node in my area. The cable fucking sucks too. Fix your shit numbnuts