Purolator Help

@ChichoDomingue1 Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. - Nick

@PurolatorHelp 7 boxes sent Wednesday from Quebec. 8am Toronto - all boxes out for delivery except 1. 10:30am - 1 box is delayed until Monday, 5 still out for delivery, and the 7th one is still “picked up” at Montreal (not “Out for Delivery”). I need to wait from 8am to 9pm. What is this?!

En raison d'un volume élevé, nos délais de réponse sont plus longs que d'habitude. Nous vous remercions de votre patience et vous répondrons dès que possible. Merci.

@AlyssiaS You will need to submit a DM for us to assist you via social media. We have not yet received it. -Suzie

@PurolatorHelp Already sent a message - still no reply

@PurolatorHelp driver can't read and stated I was not available to get delivery. This is an URGENT delivery and I was waiting for him to contact me at unit 2 as listed on items - why did he contact 1 and leave the notice there ?? I need my packagea today please have manager call

@AlyssiaS Hi, our sincere apologies. Can you please send us a DM @purolatorhelp, with the tracking number? Thanks. – Suzie

@zookieverse Hello, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Tricia

.@PurolatorHelp you guys have the worst set of employees. jfc. when will u do decent work ffs ☠️

@ImJustAskingYa Hello, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Tricia

@SNCTrader Hello, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Tricia

@PurolatorHelp The delivery driver that delivers to our house is lazy and doesn’t ever ring the doorbell. He just tags every delivery for next day pick up at the local retail outlet. This happens every time and I am beyond frustrated with deliveries that are time-sensitive!!

@Heet63 Hi, our sincere apologies. Can you please send us a DM @purolatorhelp, with the tracking number? Thanks. - Cassy

@PurolatorHelp can you check my order status DZS010971554

@chinedu06320242 Hi, our sincere apologies. Can you please send us a DM @purolatorhelp, with the tracking number? Thanks. - Cassy

@PurolatorHelp @PurolatorHelp Please escalate Tracking #5205909167xx(Claim #CS-28000790) to Executive Management. I reported an alleged fraud immediately, Purolator accepted my interception request, but the shipment was later reported lost. My follow-up to Claims has gone unansw

@sandeepskg9992 Good Morning, the tracking number you have provided is not valid. You can email us at customer.care@purolator.com if you have any further questions. We would be happy to assist you. - Cassy

@PurolatorHelp AWB. 9221250282 CANADA This shipment is very late. Why hasn't it been delivered yet? Please arrange the delivery immediately  Please provide the address and contact number for wherever this is located; we will there and pick it up. please help me with delivery of my parsal please

@Acliffe We’re sorry your experience didn’t meet expectations. We’d love to learn more. Can you please send us a DM @purolatorhelp with the tracking number? Thanks. - Cassy

@PurolatorHelp gives a window of 8:00 am to 9:00 pm and still can't deliver or uodste.

@raispeakshockey Our sincere apologies. The status will be updated once the package is available with the pickup address. If you prefer, we can re-deliver within 24 - 48 business hours. Once scanned as out for delivery, you can contact us here, and we can page the driver you buzzer code. -Tricia

@PurolatorHelp tracking JWC001382858, says delivery attempted, but I didn't see any purolator trucks or delivery notice stamped on my door? How you are doing what you're doing is beyond me

@MongeonPau37550 Thank you. We are expecting to see delivery in 1 - 2 business days. Due to high volumes we are expecting to see delays. - Cassy

@PurolatorHelp , good morning….. Item was supposed to be delivered today…. Tracking shows it left Etobicoke shortly after midnight…. 335877373969 Thk you….Richard

@sandeepskg9992 Hi, our sincere apologies. Can you please send us a DM @purolatorhelp, with the tracking number? Thanks. - Cassy

@PurolatorHelp ATLANTIC Tracking 9221250282 Reference purolater no. JGS000198416 This shipment is very most urgent please arrange the delivery today immediately Please provide the address and contact number for wherever this is located; we will there and pick it up.

@Clydeside_Red Canadian Anti-Fraud Centre antifraudcentre-centreantifraude.ca/report-signale…

@PurolatorHelp Hey, I just got a scam text purporting to be from you. Do you want me to forward it to you or send a screenshot?

@CedrikLizotte Hi, our sincere apologies. Can you please send us a DM @purolatorhelp? We would like more information to report this. Thanks. - Cassy

@PurolatorHelp I've been trying to create a "Purolator Your Way" profile for 2 days now. Your SMS verification doesn't send -- I tried 2 different phone numbers. That's only 1 of the 1000 problems I have with your services right now

@LightningDust6 Hi, can you please send us a DM @purolatorhelp, with the tracking number? Thanks. – Suzie

@PurolatorHelp whichever of your delivery agents thinks that leaving a parcel like this is acceptable needs to go back for additional training

@connaye26 Hi, our sincere apologies. Can you please send us a DM @purolatorhelp, with the tracking number? Thanks. – Suzie

@PurolatorHelp I am tired of calling in to complain. So publicly it will be. You can see we have a green metal box to put parcels in. With a clear sign. Your delivery people need to start reading and follow directions. The small box on top of the lid that opens is not in the box

@rodeopuck Hi, our sincere apologies. Can you please send us a DM @purolatorhelp, with the tracking number? Thanks. - Cassy

@PurolatorHelp It took a week to receive - you refuse to communicate with the recipient in real-time - you're committed to delivering "we missed you" notes, instead of products. I couldn't get my product at your depot with drivers license and your slip with my name on it. Brutal model.

We’ll be retiring this account effective March 1, 2026. Contact @PurolatorHelp with customer service questions. We look forward to continuing to connect with you on other platforms.

@rodeopuck If you have a tracking number in transit with us, can you please send us a DM @purolatorhelp to see which options are possible for you? -Suzie

@PurolatorInc @PurolatorHelp literally the worst delivery company ever. I have to pay a real delivery company to pick up my "delivery" at their depot location because basics aren't a standard.