Purolator Help

@TrihardCx10 Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Nicole

@PurolatorHelp So, driver came to door, left with my package for some reason, leave it in the door......... never left a notice card or anything. Local drop off spot hasn't seen him, how do i get my package??

@TrainItRight Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Vanessa

Why can’t @PurolatorInc @PurolatorHelp ever deliver a package to me. March 19 and I’ve been waiting since March 9th with 2 unsuccessful deliveries 📦- all the guy has to do is leave it at my door smh

@tommars0 Hello. Our sincere apologies for the level of service you've received from Purolator. Please send us a DM if there's anything we can help with. -Nicole

@PurolatorInc @PurolatorHelp Terrible service as usual.

We’ll be retiring this account effective March 1, 2026. Contact @PurolatorHelp with customer service questions. We look forward to continuing to connect with you on other platforms.

@Tripleb2k1 Okay. We can see about providing delivery instructions to the driver. What are they, please? -Nicole

@PurolatorHelp your setup for delivery is highly inconvenient for shift workers

@Tripleb2k1 Thank you. I see the package is out for delivery today. Is there anything we can help with? -Nicole

@Tripleb2k1 Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Nicole

@SandyLu527961 Thank you for the information, could you please send us a DM? - Zeke

@PurolatorHelp Tricia D on LiveChat (Mar 17, 11:09AM) was super rude.She ended the chat saying there’s no way to give feedback, avoiding accountability. But She is correct, Purolator customers must face poor service or threats with no reporting option. Management must act or this will continue

En raison d'un volume élevé, nos délais de réponse sont plus longs que d'habitude. Nous vous remercions de votre patience et vous répondrons dès que possible. Merci.

@SandyLu527961 Hello Sandy, thank you for contacting us and our apologies for the situation. Could you please send us a DM with your tracking number and some more information? Thank you! - Zeke

@Idin4_Y Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Nicole

@PurolatorHelp @canadaposthelps

I just received an envelope completely open with confidential information! Who is responsible for it?? @PurolatorInc @canadapostcorp I will sue anyone who was responsible for it!

@KartikSOJITRA7 Our apologies for the delays. The tracing specialist will reach out as soon as they are able to with any updates. We are not able to assist with their investigations, our apologies. - Zeke

Very poor experience with Purolator express that cost me $230. Spoke to delivery guy and he didn’t deliver my document yet. CSR said I will get an email from specialist team, still waiting. No responses. Need help ASAP..!! @PurolatorHelp

@GaryMarcus Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. - Zeke

🤮 @PurolatorInc is absolutely one of the least competent, least customer-friendly businesses I have ever had to deal with. cc: @HelpPurolator

@anguishedcanuck Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. - Nick

@PurolatorHelp @AmazonHelp do you guys actually deliver or are playing games with peoples packages. I just canceled my Amazon Prime and subscriptions.

@PallyStream As soon as the depot is able to have your item available for pickup as requested the tracking will update. -Vanessa

@klimov82835 We are not able to request or guarantee specific delivery times, our apologies. - Zeke

@PurolatorHelp can delivery time be settled after 3p.?

@Marion551885 I'm sorry, we cannot confirm that at this time. The next closest drop box is at Cadillac Fairview Building Ground Level, 20 Queen ST W, Toronto, ON, M5H3R3. -Nicole

@PurolatorHelp Hello. Is the quick drop kiosk at 20 Dundas St W, Toronto operational now?

@detayomanuel Yes, I read your DM and replied. -Nicole

@PurolatorHelp Did you read the DM at all?

@PurolatorInc is a very useless and unreliable company. I will not recommend it for any courier services. Terrible customer service as well. @cnnbrk @CP24 @FoxNews #IranWar #صوت_الانفجارات

@detayomanuel Thank you. I'm very sorry to hear this happened. For any international inquiries, we ask that you send the details via email to IntlCS@purolator.com for further assistance. -Nicole

@PurolatorInc I'm unable to send you a PM. You do and I will respond.

@detayomanuel Please DM us here. -Nicole

@PallyStream Hi, our sincere apologies. Can you please send us a DM with the tracking number? Thanks. -Nicole

@PurolatorHelp Attempted Delivery, Receiver Unavailabel"...are you kidding me? I was literally standing outside. Nobody even drove by. Now I have to wait until Monday for my package? My goodness. There HAS to be a way to fix this TODAY. It's IMPORTANT.

@Marion551885 Hello. Thank you for letting us know. Local management has been advised; this will be resolved as soon as possible. -Nicole

@PurolatorHelp Hello. Can you pls get the Kiosk at 20 Dundas St 20 Dundas St W, Toronto fixed as it seems to be down for over 3 days now.