QVC UK

@ann19531 Hi Ann, sorry to see this has happened. We have sent you a DM.

@qvcuk I can't seem to be able to message you

@chloebellshaw_ Hi Chloe, we are currently experiencing a few issues with contacting you via DM. If you could kindly send us an email over to customer_careuk@qvc.com or give our Customer Care team a call on 0800 51 41 31 and we'll be able to assist you further.

@qvcuk How long should I expect to wait for a message? I have a few scam accounts messaging

@qvcuk I need help with a faulty product.

@JimTwh Hi Jim, we can confirm this is a Full cut oval white lab-grown diamond: 1 x (8.1mm x 5.7mm), colour H, clarity SI. Hope this helps, Rebecca x

@lapwingflier Hi Jay, really sorry to see this. Please call our team on 0800 51 41 31 and we can process this for you. Hope this helps, Rebecca x

@qvcuk tried to order wall flowers on easy pay will not let me the app is hopeless

@HaydenBishop10 Hi Hayden, thanks for letting us know. We will make our IT team aware and hopefully we can get this fixed ASAP - Jen

@qvcuk I can't seem to rewind the Live Stream for some of your channels on @YouTube

@Kinglassielass Hi Ange, the above account'qvcukrep' is not an official QVC account, and we would not recommend sending any DMs to this person. If you can please email our Customer Care team at customer_careuk@qvc.com or call us on 0800 51 41 31 and we can assist further. - Jen

@qvcukRep So @qvcuk are all apologetic on twitter so they look super helpful to the public. But when I take the matter to DMs, as they suggested, its another story. Still waiting on someone contacting me.

Hi @Kinglassielass. We sincerely apologise for the inconvenience caused. However, the same has been forwarded to us for a quick action. Kindly send us a DM & we will update you at earliest & accordingly.-Chloe twitter.com/messages/compo…

@saarafarmani Hi Sara. We don't have a date at the moment, I'm afraid, but please keep an eye on the website and this will be updated if more stock becomes available. Alex

@qvcuk Hi, Could you please let me know if ‘The Original Garden Broom’ will come back in stock soon? Thanks in advance X

@MarilynTho8869 Hi Marilyn, we're sorry you didn't enjoy the show and will pass this feedback onto our studio. Rebecca x

@qvcuk please tell that new presenter to calm down too OTT!

@gailyuk Hi Gail, we can see our team messaged you via DM at 8:10am. Please double-check your DM's. Rebecca x

@qvcuk No DM so presume you aren’t interested. All orders cancelled

We @qvcuk disgraceful ‘resolution’ dept - issues not resolved and deliveries not arrived…. Shocking

@laughlin_mc Hi Michelle, we would only cover the cost of return if there is a fault with your item. You can return via your local parcelshop using the following link - ms.spr.ly/6012QoRQj. Stacey

@qvcuk have you always had a policy of charging twice for p&p? I paid £3.95 for postage on jeans and when returning got charged £3.99. When I got my refund, it turned out I’d paid £7.94 for the privilege of trying on a pair of jeans!

@gailypops Hi Abigail, thanks for your post and really sorry to hear of your loss. Please follow us and we would like to help further. Rebecca x

@qvcuk please help me! My partner bought me a beautiful Firelight ring but sadly my partner died on Valentine’s Day. I needed to return the ring to help pay for the funeral. It’s been lost on its way back to you. Sent it via Evri because I’m a mess at the moment.

@gailyuk Hi Gail, really sorry to see your order was not delivered. Please look out for a DM from the team. Rebecca x

@qvcuk disgraceful customer service and again item not delivered…..

@Jezzlondon Hi Jezz, please look out for a DM from us. Stacey

@qvcuk please can you help with a return as it came directly from the supplier so it says I need to contact you. Thanks

@LucyRobins1 Hi Lucy, I'm sorry to see that the item has developed a fault. If you can please give our Customer Care team a call on 0800 51 41 31 and we will be able to help further - Jen

@qvcuk purchased a Shark Stainforce that was delivered 4/2/26, used a couple of times and now doesn’t work🫠🫠🫠 Please advise!

@KLittle21641 Hi there, please look out for a DM from us. Stacey

@qvcuk Yeah I was charged £9.95 P&P

@qvcuk so free delivery today does not include plants/trees??

@jomcallister1 Hi Jo, I'm sorry to see that you were having an issue placing your order - this should now be resolved, and hopefully you have managed to place your order in the meantime 🙂 - Jen

@qvcuk is there a problem with the TSV on the app and website this evening as it it saying that it’s sold out?

@Philboybaggins Thanks Phil, we have highlighted this to our IT team to get this fixed ASAP. In the meantime, we are still showing some stock available on Advanced Order - you may prefer to call our team on 0800 50 40 30 to place your order instead - Jen

@qvcuk 255306 ta

@qvcuk the Molton brown new trio set blueberry and wild strawberry showing sold out on the app but should be on advanced orders??