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@Adamvpu0 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Adamvpu0

@TheRAC_UK having a look through the replies to some of the post it seems it’s a common theme of just delays and poor service from rac. You’ve also delayed again by two hours for my call out 🤔

@stabnasty Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Kindly follow back and share with us via DM your WhatsApp number for immediate assistance. @stabnasty

9 hours gone now @TheRAC_UK and despite being told an hour ago a truck had been allocated for around 5-45am I have just spoke to someone that tells me this was never the case. I will now lose a day at work thanks to your pathetic service.

So @TheRAC_UK it it now 7 hours since I called at 9pm on a Sunday night. It is now 4pm Monday morning. I have an estimated tow at between 6.30am and 10.30am 4 people in the car have work before 9am. Shocking service. This surely can’t be a busy time

@CallMeMoMow Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @CallMeMoMow

I was rescued by @TheRAC_UK recently from a country road with no postcode. PLEASE adopt the 3 words app to make this a less terrifying experience!!

@StevenHughes129 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@Darbythedude Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number for immediate assistance. @Darbythedude

@TheRAC_UK RAC Insurance, what a joke. You took £390.95 from my account without authorisation, and a week later I’m still waiting for it to be returned—despite being told it would be. I’ve now spent 1.5 hours on the phone across 3 calls and I’m no further forward.

@Coast2CoastP Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further. @Coast2CoastP

@TheRAC_UK Absolutely disgusting behaviour! Taking duplicate payments out of customer bank accounts knowingly and then customer service stating it’s tough, it’s a glitch in our system we know but we don’t care if it’s taken payment out f your bank account TWICE, that’s Fraud!!!!!

@Jim5875 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number for immediate assistance. @Jim5875

@TheRAC_UK Your customer care team - which cares so much it is open five hours-a-day, weekdays only - has a level of service so poor I can't find the words. All I can say is it is entirely consistent with the service I have had from the RAC in recent weeks. Fix my complaint.

@Walldo101 Hi there, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. @Walldo101

@TheRAC_UK you guys are an absolute joke. Broken down with 2 kids in the car. Been here for 5 hours! Got a txt saying the recovery was going to be her over and hour ago. Not one single call back or message to say what happening. Should've gone with @TheAA_UK

@Rifkaleah_08 Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number for immediate assistance. @Rifkaleah_08

@TheRAC_UK I had a breakdown on 13/3 at 10:15, resulting in my car needing to be recovered home. 38 hours later and I have no idea where my car is, despite several requests for an update. #disgrace #NoCustomerCare #FedUp @RAC_Care

@deansawyer11 Hello @deansawyer11, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@TheRAC_UK shocking service my wife broken down at the side of the road on her own in the dark chucking it down with rain and it takes 4hrs for somebody to get to her, we wont be renewing that membership

@bazzaclarke99 Hello @bazzaclarke99, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@TheRAC_UK you seem to condone the worst customer service in your messages. I explained the issue to the advisor not expecting him to say “I’ve done all I can on the phone, so I’m terminating the call” . No wonder you wanted to keep it to direct messages.

@runningblade23 Hello @runningblade23, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further.

@TheRAC_UK rang you to say I’d broke down, managed to pull over. RAC said they’ll attend with knowing the exact wording of the fault that came up. Fault only come up when car is moving, RAC told me to move the car - now been blocked a road for 3 hours - still no RAC arrived!