RAC Care

Hi, I have caught up with you previous messages and can see that my colleague asked if you had raised a complaint as per the breakdown notes. If so, can you send us the reference please via message, so we can add our conversations to your case. If you have not done this, we can assist you further today. Thanks, ^Cara

@TheRAC_UK @TheRAC_UK Still continue to offer the most disgusting of service - a week on now.

@TheRAC_UK The most disgusting service for a roadside recovery, 4 different ETAs, none delivered & now waited 10 hours & now a third party recovery to come which, if arrives (questionable), would take it to 12 hours. Unbelievable incompetency. @TheAA_UK one to note. Single woman.

Hi Hywel, we're really sorry to see this and hope that you are now rested and recovered from the wait you had and being taken to a service station with no facilities. Can you message me with your membership, vehicle reg and mobile please, so I can locate your notes to see what took place and how best I can support you today? Thanks, ^Cara

Big shoutout to the @TheRAC_UK for leaving me stranded on the side of the A5 and then only after 7 hours moving me to an empty service station with no amenities only to be stranded once again. This is hour 10 of being stranded thank RAC 👍

@precyshun Hi Precyshun, we do have an accident services team available that will manage accidents on behalf of third party companies such as insurers. It may be worth speaking to your insurers to see if they have directed us to make contact. Thanks, ^Cara

@RAC_Care do you guys have a collision after care team who call from 0800 8620953? Just had a call from a guy called Matthew who is saying it’s RAC but we’re not with RAC, but no security questions asked

@Taylor9Richard Hi Richard, I’ve sent you a message regarding this. I understand your concerns, however I’m only able to discuss the specific details directly with the member. Please do have a look at my reply to your previous message, which explains the next steps. Thanks, ^Ellie

@TheRAC_UK @DailyMail So you tried ringing and still the operator is saying no response between now and 1640.! Really this is not acceptable!!😡. I will myself be taking this up. I will also be contacting the Daily Mail. She now been waiting since 1230

Hi Richard. I am sorry to read of the experience this person is having, and I appreciate you reaching out on their behalf. If you could kindly ask her to pop us a message on Facebook, X or Instagram with her vehicle reg, postcode and contact number alongside reference #141672 quoted we will take it from there. Thanks, ^Ellie

@TheRAC_UK I am with a lone female who has now been waiting 1.5 hours with her broken car. She has been told to ring the police to get the road closed before you will attend . What the hell are you playing at? Please respond ASAP.

@Sarah78423320 I am pleased that you are now safely back home Sarah and if there is anything else we can help with once you are rested, do let us know. ^Cara

@RAC_Care RAC special intervention team called. It is now 1pm and I have just arrive home. 16 1/2 hours in total. Glad to be home but very disappointed with the RAC

@TheRAC_UK I am a 22yrs girl hit a deer in middle of nowhere on a country road at 9:30 yesterday evening. It took them 4 hours to arrive and I paid them £520 to recover me home. Telling me now it will be 7/8 different stops and likely to take a day and a half. Discusting service!

@Cliff_As_If As soon as he makes contact with us, we'll do all we can to ensure his concerns are fully addressed. ^Cara

@RAC_Care I will. Thank you. It was a desperate situation for him being stranded for many hours on a busy road in the dark and chill of the night. He is deeply distressed. The help that eventually arrived said that he should have been a category 3 not 5.

Hi Will, I am very sorry to read that your brother-in-law faced these delays last night. We'd really like to look into the details of his breakdown with him to fully understand what may have caused the delay. Can you ask him to get in touch with us directly please, and if he quotes the reference #141531 we can link your posts together. Again I would suggest removing any public posts that contain your brother in laws personal details to protect his information. Thanks, ^Cara

@RAC_Care Still nothing yet. Do you actually have anyone working for you? This is worthy of watch dog on TV

Hi Ashley, I’m really sorry to read about your experience. I appreciate why being advised to visit a garage feels disappointing after already paying for the work, and I can see how this has left you feeling let down. This isn’t the experience we’d want anyone to have. I would like to investigate this further. If you could ask your partner to pop us a message on Facebook, X or Instagram with their vehicle reg, postcode and contact number alongside reference #141535 we will take it from there. Thanks, ^Ellie

@TheRAC_UK disgraceful service. You came to do a job on my partners car .. overpriced but convenient .. just pads and discs..ever since there is a skid light on dash that has never appeared previously and you say we should go to a garage to get it checked ?

@hollypbarnes Would you mind sending us a message including your email address, full home address and membership number? I can then look into the next steps. ^Elle twitter.com/messages/compo…

@RAC_Care I haven’t but would be grateful if someone would

@TheRAC_UK shocking customer service. Made sure the auto renewal on my account was turned off as I was due to be away and wanted to look at options on my return. You’ve taken my money anyway. Called up and been told I need to pay a £25 fee for cancelling. Not impressed.

Hi Jon, can I ask if you have been in direct contact with our repair team about this and do you have any references I could take to see if I can provide you with an update? If you also send me the booking reference, your registration and contact details we'll do what we can to chase this up for you. Thanks, ^Cara

@TheRAC_UK still waiting for the invoice for the work you did on my car which was misdiagnosed. You took my money before I could check I was happy with the work that was done....absolutely avoid the RAC at all costs

@ohmymarshfield Unfortunately, this wouldn't meet the terms of your policy. Could I suggest calling us on 0330 332 8462, where the team will be able to discuss this further with you? ^Elle twitter.com/messages/compo…

@RAC_Care thanks - but you won’t look at a vehicle that’s in a garage? i can show that i tried to show a breakdown to you guys but it wouldn’t connect until i found signal when i was already being towed

@RAC_Care i have this level of cover through my insurance. my car broke down but i couldn’t connect to the RAC so i had to pay a private tow to a garage - it needs to be moved from this garage to another, is this covered?

@ohmymarshfield Hi Sophie, thanks for reaching out. RAC will only offer a hire vehicle if we check over your vehicle and take it to a garage. This would be subject to what your policy covers. ^Elle twitter.com/messages/compo…

@RAC_Care is there a way to know if the RAC would offer my a courtesy car?

Hi Tom, I’m truly sorry to read about the delays you experienced and about your experience overall. I understand how frustrating this must have been. I’d really appreciate the opportunity to look into what happened on our side. When you’re able to, please use the link below to send us a message with your vehicle registration, postcode, and a contact number, and we’ll take it from there. Thanks, ^Ellie

@DannyCowanVO @TheRAC_UK Ouch! 😫- we broke down in Swindon once. They didnt bother sending a patrol out. Instead at 04:00 they sent a taxi to take us home. Then at 13:00 the same day we had to get a train back to Swindon to rescue the car… 🤦‍♂️ we’d been there since about 2300 the night before.

@TheRAC_UK I broke down on the M4 last night and reported it to you at 0054. It is not 0906 and I am still at a services waiting to be towed ... What part of this do you think is acceptable?

@DannyCowanVO Hi Danny, I’m really sorry to read this. Let's get you some help and an update. Can you DM your membership, vehicle reg and mobile number over to me please, so I can access your notes and speak to the relevant team on your behalf? Thanks, ^Cara twitter.com/messages/compo…

@soyabdolphin Hi, thanks so much for letting us know. We’re really glad we could help identify that and get it sorted for you. Thanks again, ^Ellie

@TheRAC_UK hey RAC - big thanks for highlighting to me I have 2 breakdown policies which may be a mistake. I checked and you were correct. Thanks for your help and the refund, much appreciated