RAYNOLD MATHEW

@onepluscareIN How serious are you about resolving the issue of the dead phone?

@RAYNMAT Hello! Your concern has been shared with the relevant team, and they’re already working on a solution. We sincerely appreciate your patience and will reach out with updates at the earliest opportunity.

@OnePlus_IN ,@onepluscareIN ,@oneplus Sorry your DM doesn't address anything. The issue remains unresolved.

@MrAbviews 14

Eye test...

@Amelia558rs 55

@OnePlus_IN Sorry your DM doesn't address anything. The issue remains unresolved.

@RAYNMAT Hi! We would like to let you know that your concern has been highlighted to the concerned team, and they are actively working on resolving it. We truly appreciate your patience while we work on this and will keep you informed with the latest update at the earliest.

@OnePlus_IN,@onepluscareIN ,@oneplus of my phone before handing over at the authorised service centre and 2 after they returned refusing to repair. The returned phone display now is not readable behind green lines and the back cover is not glued back! Now say who is better?

@onepluscareIN Sorry your DM doesn't address anything. The issue remains unresolved.

@RAYNMAT Hi! We would like to let you know that your concern has already been highlighted, and our team is working on finding the best possible resolution. We truly appreciate your patience while we work on this and will provide you with an update as soon as possible.

@OnePlus_IN, @onepluscareIN,@oneplus Oneplus has been pining and refusing to repair my phone's display panel free of cost (though a free replacement scheme is ongoing) citing unauthorised replacement of display from the second hand market 2 years ago. Attached are 2 pictures

@onepluscareIN Sorry your DM doesn't address anything. The issue remains unresolved.

@RAYNMAT Hi! We have addressed your concern via DM. Please have a check.

@onepluscareIN Sorry your DM doesn't address anything. The issue remains unresolved.

@RAYNMAT Hi! We have addressed your concern via DM; kindly look into it.

@onepluscareIN Please share the DM again.

@RAYNMAT Hi! The resolution has been shared with you via direct message. We kindly request you to review it at your convenience. Thank you for your understanding.

@OnePlus_IN green line issues. 2. Had your service centre levied reasonable charges, the display would have been replaced at your service centre. But you wanted to fleece customers and charged 25000/-. 3. If your display was of excellent quality none of this would ever have

@onepluscareIN Good morning What's the latest on this?

We understand how important this issue is for you and truly regret the inconvenience caused. Your case has already been highlighted to the concerned team for further assessment. Kindly allow us some time to review this thoroughly, and we will keep you informed with timely updates. We appreciate your patience and cooperation.

@OnePlus_IN happened. Which customer wants to pay 25000/- after buying a brand new OnePlus and using for just one year! You are hiding behind the excuse of unauthorised service of a substandard display panel in OnePlus phones and not extending free replacement scheme ongoing now.

@OnePlus_IN Why unauthorised service was done? Reasons: 1. Your display panel was sub standard then and now. You realised it late and decided now to replace it free of cost because you didn't want customers to migrate to other brands because of OnePlus mobile's rampant screen..

@onepluscareIN What a waste of time and effort in trying to resolve an inherent screen line problem of a Oneplus 9R within 1 year 1 month of purchase! Just as the 1 year warranty expired. Is that all there is to its life? No resolution seen even after escalation! What a mindset!

@OnePlus_IN I am sorry to say that your customer care writes very long apologetic but insensitive mail to loyal customers without any intention to help a customer whose phone had a display problem within a year and 1 month of purchase. Denied a warranty and now a free replacement

@onepluscareIN I am sorry to say that your customer care writes very long apologetic but insensitive mail to loyal customers without any intention to help a customer whose phone had a display problem within a year and 1 month of purchase. I was thus denied a warranty and now a free replacement

@RAYNMAT Hi! We have addressed your concern via DM; kindly look into it.

@OnePlus_IN What a waste of time and effort in trying to resolve an inherent screen line problem of a Oneplus 9R within 1 year 1 month of purchase! Just as the 1 year warranty expired. Is that all there is to its life? No resolution seen even after escalation! What a mindset!