RB

@Klaybrowninq Alright. Please await my response. RB

@Rb__sa I sent it around 17:14

@FNBSA so you guys created an app that even the branch consultants cannot unblock when it's blocked. I installed the FNB extra ewallet and secured my ewallet. I have the pin but it doesn't want to withdraw, telling me "this service is temporarily unavailable" Branch cannot help.

@Lhiza_2 Hi there. This is very worrying 😬 Please DM your ID number and contact details so I can have this issue looked into. RB twitter.com/messages/compo…

FNB did me dirty 😭they gave me an eSIM number I’ve been calling my friends, nobody answers 😭 i sent WhatsApp like “it’s me, that called .. They’re like: the number shows Detective SAPS Bedford on the caller ID 😳😳🫢

@thaba_di_mahlw_ Another banker should be allocated automatically to assist you, Thabo. Please confirm if you have received any correspondence to this effect? RB

@FNBSA my banker is maternity leave, who must help me the chat box can't help they say i must speak to my bank. Does that mean my issue will waite for that individual is back.

@Klaybrowninq Alright. Please confirm what time you have sent the email and the email address it was sent from. RB twitter.com/messages/compo…

@Rb__sa Okay I just sent the email, with a bit of brief.

@Azola_B Hi Azola. Thank you for reaching out to me, may you please elaborate more on your personal experience. I would like to better understand and try to assist you. RB

The amount of fraud cases that happens in our accounts is nasty business @FNBSA !!!!

@djsaucebaby Hi there. I'm sorry for the upset. Please DM more info about what's gone wrong together with your ID number & contact details. I'll do everything I can to help. RB twitter.com/messages/compo…

FNB just doesn’t want to let me go😭

@DrElonaN Hi Elona. Thank you for reaching out to me. Please DM me your ID number and direct contact number. I will then escalate this matter to the relevant team for further assistance. RB

@FNBSA says they don’t know why my bank statements suddenly have an address I don’t know, I never authorised it and their FULL answer is “we don’t know how”

@Klaybrowninq Thank you for this info, Mandla. If you're still unable to send a DM, please mail your X handle, ID number and contact details to rb@fnb.co.za so I can have this issue looked into. RB

@h_lamzo Thank you for the update. I'm glad everything is sorted. RB

@Rb__sa Sorted my good Sir....just reversed the money eventually...couldn't get help

The right advice changes everything. At FNB Private, your goals come first, supported by a team that connects your banking, investments and insurance into one seamless strategy. So you can grow, protect and move forward with confidence.

@ReignUnfolded Hi there. I apologize for the hassle caused. We experienced intermittent issues affecting some Online Banking services, and I can confirm that these have since been resolved. All services should now be functioning normally. RB

@FNBSA what's going on with your online banking today??

@Elken_Snr Hi Elken Snr. I'm really sorry this has been your experience. Please DM the details of this matter. I'll do everything I can to help you. RB twitter.com/messages/compo…

@FNBSA I am not so happy with the service I am getting with my case. I have been going to the branches every day since the 25th of March to no assistance. I need this matter put to rest.

@Klaybrowninq Okay, did you get in touch with the eWallet team telephonically? RB

@Rb__sa I can't send a private message maybe it's because I'm not verified. I have the same phone number and same ID numbr on both ewallet extra and on fnb account but I can't transfer the money on ewallet to my bank account.The customer service said it might take up to 7 days yo unblock

@An_ApexPredator Hi there, thank you for reaching out. When was the payment made? Was the payment made from an FNB account? Please share more info regarding your query. RB

@FNBSA your cut off times are ridiculous. How and why does it take 24 hours for an amount to reflect if sent at 6am? Yet if it’s sent at 9am it takes 3 to 5 hours. Please advise!?!?

@JakodeJ Kindly share your ID number and contact details via DM, I will escalate the matter to the relevant team for further assistance. RB twitter.com/messages/compo…

@Rb__sa Hi there. Do you perhaps have an email address I can forward my query to?

@FNBSA Please can you assist. No joy whatsoever with FNB Private Client suite. No response to emails, no interest in client/customer service. I’m better off solving things myself. Seriously questioning the value add?!

@mrispuv Hi there, thank you for reaching out. Kindly note that the first replacement of an expired card is issued at no charge. Any subsequent replacement will incur a fee of R160. RB twitter.com/messages/compo…

@FNBSA @Rb__sa do I get charged for replacing an expired card ?

@PetronellaMtho I will request the team to get in touch with you. RB twitter.com/messages/compo…

@Rb__sa After 2pm

@FNBSA since when does pending transactions affect available balance? I made last transaction and the balance after that transaction suddenly changed this morning with no new transaction and i am not talking about “balance” but available balance

@mukwananime94 Hi there, thank you for reaching out. I'm sorry to hear about the inconvenience you've experienced. Kindly try again to reach out to the team on +264 61 299 2222 or email callcentre1@fnbnamibia.com.na or carenamibia@fnbnamibia.com.na for further assistance. RB

@FNBNamibia are your telephones no longer working,have been try to get hold of Home loans for the longest and every single time I call no answer

@DuncanGeach Please clear the cache on your device, restart your device and try again. Should the issue persist, kindly contact the Online techies on 087 575 0000 to assist you. RB

@FNBSA The investment portal investments.fnb.co.za has been unavailable for the last couple of hours.

@hefeles I do apologise for the hassle caused on these channels, the buck stops here, please send me a DM and elaborate more on your query, I want to help you. RB twitter.com/messages/compo…

@FNBSA the most useless communication options. It’s just getting worse. Secure chat re routes x4. The phone lines cut off often and the contact agents are very inarticulate. Deeply frustrating. Time to move.