RED Support

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RED Support

RED Support

@REDSupport

The official Customer Support account for @RED_Cinema

Irvine, CA Katılım Haziran 2016
108 Takip Edilen165 Takipçiler
RED Support
RED Support@REDSupport·
@thepatbranch @RED_Cinema RED Digital Cinema is a separate and distinct entity from RED Hydrogen. We do not have any information in regards to Hydrogen devices. For more information regarding Hydrogen products, please visit H4Vuser.net. Thank you.
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Pat Branch
Pat Branch@thepatbranch·
Is support entirely gone for the Hydrogen phone? @RED_Cinema / @REDSupport sent me to the #h4vuser forum. Is anyone alive over there? My email was not replied to and my forum post was never approved. As a Red camera user and someone that thought this was a cool phone, this is hugely disappointing. #redcamera #redhydrogen #h4v
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RED Support
RED Support@REDSupport·
@UltraRmx , I'm sorry to hear about the delays you've experienced with your order! For me to look into this for you, can you please confirm your order #? Thank you,
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RED Support
RED Support@REDSupport·
@RealGregKroes We're glad to hear that you were able to fix it. What was the solution to the issue in your case?
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aaronvazquez.nyc 🦒
aaronvazquez.nyc 🦒@aaronisnotcool·
@REDSupport I've been having trouble since the FCPX 10.4.9 update. I've re-installed FCPX and the new workflow. Videos don't show up and I get a beachball.
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RED Support
RED Support@REDSupport·
@RealGregKroes If your files open and play as expected in REDCINE-X PRO, then we'd recommend contacting Apple Support since it seems to be an FCPX specific issue. Another case appeared to be an incompatible GPU. We'd recommend double checking the latest FCPX system requirements.
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RED Support
RED Support@REDSupport·
@aaronisnotcool If your files open and play as expected in REDCINE-X PRO, then we'd recommend contacting Apple Support since it seems to be an FCPX specific issue. @st1cken Your case may be an incompatible GPU. We recommend double checking the latest FCPX system requirements.
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RED Support
RED Support@REDSupport·
@aaronisnotcool Hello Aaron, Thank you for contacting RED Support. Sorry to hear your FCPX is not responding. Do your R3D clips playback in REDCINE-X Build 52.1?
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RED Support retweetledi
RED Digital Cinema
RED Digital Cinema@RED_Cinema·
Working with R3D files is easy but sometimes you need to create proxies & move between multiple applications. Join RED LIVE for the Solitary Series | Proxy Workflow Roundtrip this Wed April 15 at 10am PST/ 1pm EST/ 5pm GMT. #SolitarySeries SIGN UP > eventbrite.com/e/red-solitary…
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RED Support retweetledi
REDuser.net
REDuser.net@r3duser·
Coronavirus (COVID-19) Precautions: Drop-offs & Pick-ups Temporarily Suspended: At RED, we believe it is our role and responsibility during this time to prioritize two things: the health and well-being of our customers and... dlvr.it/RS0GrC
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RED Support
RED Support@REDSupport·
@MKBHD Hey @MKBHD, sorry to hear about the issues you're having with your SSDs! You should be hearing from RED Support shortly to get you taken care of. For all owners of 960GB V3 MINI-MAGs, please ensure your Media Firmware has been upgraded to v3.01.0: support.red.com/hc/en-us/artic…
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Marques Brownlee
Marques Brownlee@MKBHD·
So I figured out the cause of the choppiness in the new video. It’s not a Catalina bug. Not a Final Cut bug. It’s another $2400 RED SSD that’s slowly died on me. Sometimes it lets me record but drops frames. Sometimes it fails completely like this 👿 Worst part of shooting R3D.
Marques Brownlee tweet mediaMarques Brownlee tweet mediaMarques Brownlee tweet media
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Arturo Fuenmayor
Arturo Fuenmayor@arturofuenma·
@RED_Cinema hello there, I have an issue with a dragon, i can’t activate de rec button with a follow focus wcu4
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RED Support
RED Support@REDSupport·
@Noelwyatt10 @RED_Cinema Hey Noel, I'll create a ticket for you to talk to our Support agents directly. We'll see what we can do for you.
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Keşfet

@thepatbranch @RED_Cinema @UltraRmx @RealGregKroes @aaronisnotcool @st1cken @MKBHD @elonmusk