Russell Norris
19.4K posts
Russell Norris
@rsl
Free Bird and Bad Fish since 2009. Opinions are 100% mine and personal.
Decatur, GA Katılım Aralık 2006
0 Takip Edilen250 Takipçiler
@YouTube apparently only chrome lets you disable it now [web browsers] funny almost like your shared google ownership is pushing you to only support that. interesting.
Scottdale, GA 🇺🇸 English
hey @youtube why'd you disable my ability to disable autoplay?
Scottdale, GA 🇺🇸 English
@Instacart i cannot magically chat when your app won't let me
Scottdale, GA 🇺🇸 English

@rsl Hey there, Russell 👋 ! Once a shopper is assigned to your order, we recommend that you request them to add on the additional items through the order chat. Please feel free to send us a DM for further assistance. Thanks for bringing this to our attention! -James twitter.com/messages/compo…
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dammit @Instacart once again you tell me i can add something to cart after purchasing only to instantly shunt me into "order in progress". no shopper, no way to leave comment to add something [which shoppers are always fine with doing].
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@Instacart then allow me to. your ui is showing order "received" not "in progress". cannot message shopper. but the ui insists "[name] is shopping your order"
Scottdale, GA 🇺🇸 English
@Grubhub do you no longer offer contact free option?! why is this delivery person knocking and knocking and knocking and knocking
Scottdale, GA 🇺🇸 English
@Instacart wasn't asking about a specific order but a general ux problem you have by almost immediately forcing orders into a pseudo "in progress" state as i laid out
Scottdale, GA 🇺🇸 English
@Instacart please stop auto-assigning a shopper who isn't really attached to the order and customer cannot add text message or order changes! this is a little infuriating when you immediately do this after finishing order but say "add things to order" then prohibit!
Scottdale, GA 🇺🇸 English
@Instacart sure hope i get to ask for an onion i forgot :/
Scottdale, GA 🇺🇸 English
@Instacart this state can last for 10 minutes, meaning if i need an edit, i have to wait around and keep refreshing because if the shopper has no problems, the shop can complete without interaction between us
Scottdale, GA 🇺🇸 English
@GrandAhlu notice how the tribune correctly used the right twitter name, idiot
Scottdale, GA 🇺🇸 English
@nuclearkrishna is one of them checking who you're tweeting at?
Scottdale, GA 🇺🇸 English
@Instacart heh yeah something's definitely getting lost. i suspect it's safari's aggressive cookie policy which imo ends up hurting users a lot. so many things i have to login constantly.
Scottdale, GA 🇺🇸 English

@rsl The tip should default to the percentage you chose for your most recent order, if that was greater than 5%. If you still need help with modifying your tip on a recent order, please DM us the email address and phone number on your account. We're here to taco 'bout it! 🌮 James
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@instacart notice that the tip for the work seems to not persist between orders. not loving this as i've accidentally undertipped [for my standards] people working hard to provide essential services in this horrible time. can someone look into this?
Scottdale, GA 🇺🇸 English
@Instacart if i want to set my default to something higher... that makes sense as something that can and should persist. i'm a software developer. are you saying this is not possible on your platform? that every single order i have to manually review tip because you assume your users don't?
Scottdale, GA 🇺🇸 English

@rsl Hey Russell. Tips automatically default to 5% or the percentage you chose for your most recent order. You can add and change a tip amount for up to 24 hours after your delivery is completed. Please send us a DM with the phone number and email address on with your account! James
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@Instacart hey, there's almost never a break between hitting complete on an order and someone [who is almost never the final shopper] shopping the order. this prevents adding things to the order. seems like something in the flow isn't optimal.
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