RSwitch

🔔𝐀 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐰𝐚𝐲 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐚𝐜𝐭! Cashless payments are becoming even more convenient with #ekash. Transfer money with ease between participating banks and mobile money providers using banking and mobile money channels you use. Learn how eKash is making everyday transactions easier.⤵️ #ekash #TwagiyeKashiresi #BNREngage #KnowYourCentralBank

We’re sorry to hear about your experience. That’s not the service we aim to provide. It looks like your DMs are closed, so we couldn't reach you. Please send us a DM with: - The mobile number you're sending from. - The bank you're trying to transfer to. - The exact error message you're seeing (or a screenshot, if possible). - The date and approximate time of your most recent attempt. We'll investigate the issue and assist you as quickly as possible.

IT’S 2026 AND I CANNOT SEND MONEY FROM MOMO TO ANY OF MY 4 BANK ACCOUNTS!!! IT’S 2026 FOR FUCKING SAKE. FUCK YOU @RSwitch

Thank you for the suggestion. Making digital payments simpler and more accessible is exactly the direction we're working towards. Features that make it easier for individuals and businesses to accept payments are part of the broader vision for a seamless digital payments ecosystem. Feedback like yours helps shape that journey, and we'll be sure to share it with the relevant team. We appreciate you taking the time to share your thoughts.

@RSwitch @LucyMbabazi I think you should make it easy by developing an app where anyone - not just merchants - can generate their QR code and I scan it to pay. That will allow faster integration with other apps.

@RSwitch I appreciate the new peer to peer transfers at RwF 20. Commendable achievement. However, the merchant use case can take us to zero. When can I scan to pay or use code to buy goods and services seamlessly? Thank you.

We understand your frustration, and we're sorry for the inconvenience you've experienced. While we're actively working to improve the platform, we also want to ensure that every affected customer gets their issue resolved. That's why we ask for transaction details via direct message, as we can't access or discuss account-specific information publicly. We appreciate your feedback, and we're committed to delivering a more reliable and seamless experience.

@RSwitch @umukaranii If the plan is to solve each issue individually via DM…we are cooked ! Please just sort out your platform, nobody has time to follow up on the 20k we pulled to pay at Simba. We will carry cash as you fix your problems !

How did RSwitch convince the Central Bank to test ekash on our hard-earned money??🤣

@Osee_w_i_Rwanda @Rutambii @CentralBankRw Hi! We've sent you a DM to assist further. Registration is facilitated by your bank or electronic money issuer. We'll be happy to provide more information once we have a few details from you.

@RSwitch @Rutambii @CentralBankRw How do we register for it? Did you even talk about that? Mwaradukoze koko..

hello @RSwitch and @CentralBankRw please explain why this is happening to users. sending from momo to bank, they are required to use eKash. but then eKash says receiver account doesn't exist. how does one fix this?

Hi. eKash transfers are designed to be processed instantly, including transfers between different participating banks and mobile money providers. If a transaction is delayed or doesn't complete as expected, that's not the intended experience. Please send us a DM with your transaction details so we can investigate the specific case with the relevant participating institutions and assist you

@Kay2506 @umukaranii @RSwitch I think the transfers between two different banks take 24-48 hours. So you should not rely on that one as a quicker payment method.

Hi. We're sorry to hear about your experience and understand how frustrating this situation must be, especially when you're waiting to complete such an important purchase. We've sent you a DM to gather the necessary transaction details. Please check your inbox and reply to our message so we can review the matter with the relevant participating institutions and assist you as quickly as possible.

@umukaranii @RSwitch bro i purchased a ps5 yesterday for 1m from Bk to Equity via ekash but the funds never landed despite being deducted from my account and guess what, they refused to give me my product saying not until i pay twice or we should wait for yall to respond.

@Ditrix02 @Rutambii @CentralBankRw @RSSB_Rwanda @RwandaLocalGov We have responded to your ask.

@RSwitch @Rutambii @CentralBankRw @RSSB_Rwanda @RwandaLocalGov Check your Dm please

Hi @Ditrix02 , thanks for raising this. This message reflects that the receiving account hasn't yet been registered on eKash by the bank or electronic money issuer where the account is held. If the account holder contacts us with the account details, we'll work with their bank or electronic money issuer to have it registered so they can receive eKash transfers. Feel free to send us a direct message, and we'll be happy to assist

@Rutambii @RSwitch @CentralBankRw For me it says my account does not exist @RSSB_Rwanda @RwandaLocalGov what is going on woth those thing of e kash 😫

@umukaranii Thank you for your feedback. We've already sent you a DM. Kindly share your transaction details there so we can investigate and assist you further.

@RSwitch Thank you, please check all issues BK and other financial institutions have brought to you, my issue and others’ will be solved.

Aimable Rukundo, Chief Digital Innovation & Projects at @RSwitch Limited, explains how @eKashR evolved from connecting mobile money services in 2022 to linking Rwanda's banking ecosystem, making seamless digital payments a reality nationwide. #RoyalFM #MondayMandate

Step into the future of payments with eKash! Tune in tomorrow at 8:30am for #TheBreakFastShow on @CapitalFMRwanda as industry leaders discuss how eKash is transforming digital payments in #Rwanda by making transfers between banks and mobile wallets instant, affordable, and inclusive. Don’t miss the conversation, learn how eKash is shaping the future of digital payments in Rwanda. #ekash #BNREngage #KnowYourCentralBank

𝐌𝐮𝐫𝐚𝐫𝐚𝐫𝐢𝐭𝐬𝐰𝐞! Kurikira ikiganiro #RIRARASHE kuri @TV1Rwanda kuri uyu wa Gatatu saa 8:00 z'igitondo, usobanukirwe byinshi kuri eKash, uko ikora, inyungu zayo, n'uruhare rwayo mu koroshya, kwihutisha no guteza imbere kwishyurana hifashishijwe  ikoranabuhanga mu #Rwanda. #eKash #BNREngage #TwagiyeKashiresi #KnowYourCentralBank

Here is what you need to know about #eKash Ibyo ukwiriye kumenya kuri #eKash

𝐈𝐓𝐀𝐍𝐆𝐀𝐙𝐎: Banki Nkuru y'u #Rwanda iramenyesha abanyarwanda n'abaturarwanda muri rusange ko uburyo bwo kwishyurana amafaranga bwihuta buhuriweho n'ibigo by'imari butandukanye (eKash), buri mu ngamba zashyizweho n'u #Rwanda zo guteza imbere kwishyurana hakoreshejwe ikoranabuhanga. Soma itangazo ryose⤵️ #BNREngage #KnowYourCentralBank

🚨𝐏𝐮𝐛𝐥𝐢𝐜 𝐍𝐨𝐭𝐢𝐜𝐞🚨: Rwanda has successfully transitioned domestic interoperable retail payment transactions to eKash, the country's National Digital Payment System. Find out what this means for your transfers, merchant payments, transaction fees and limits by reading the full public notice. 🚨𝐈𝐭𝐚𝐧𝐠𝐚𝐳𝐨 𝐑𝐮𝐬𝐚𝐧𝐠𝐞🚨: U Rwanda rwatangiye gukoresha eKash byuzuye mu bikorwa by'ubwishyu bw'imbere mu gihugu bukorwa hagati y'ibigo by'imari. Menya icyo ibi bisobanuye ku kohereza amafaranga, kwishyura abacuruzi, ibiciro bya serivisi n'ingano y'amafaranga ushobora kohereza usoma itangazo rirambuye. #eKash #DigitalPayments #Interoperability #RSwitch

RSwitch joins all Rwandans in honoring Kwibohora 32. More than a celebration, Kwibohora is a reminder of how far we’ve come as a nation and the limitless future we’re building. Happy Kwibohora 32! 🇷🇼 #Kwibohora32 #RSwitch #Rwanda #TogetherWeRise