RabecaT

@KCBCare @KCBInKenya @kcbgroup I said I am not changing anything on my account. Why am I being forced to fill the email indemnity form when am not ammending anything on my account? It is unnecessary. @Saagite

@KCBCare @KCBInKenya @kcbgroup @Annastacia_K @Saagite can my case be assigned to one person? This case has been ongoing since Sunday without a resolution. Is this the way you treat your customers in Diaspora?

@KCBCare @KCBInKenya @kcbgroup @Saagite have you seen the documents. I have sent the email.

@KCBCare @KCBInKenya @kcbgroup I have responded to ticket number KCB-19176672-Q7H9 CRM:0001389

@KCBCare @KCBInKenya @KCBInKenya @kcbgroup I have sent the documents check your email

@KCBCare @KCBInKenya @KCBInKenya @Saagite respond to messages sent in your inbox. What is the work of the diaspora amendment form yet am not changing my email or signature?

@KCBInKenya You cannot be rejecting documents claiming they have a Electronic signature when they are actually handwritten. I am officially raising a complaint with your CEO and other managers. We cannot take 5 days verifying ONE document. @Saagite @Annastacia_K @KCBInKenya @KCBCare

@RabeccaT122 Hi, notarization means that a document has been formally verified and certified by a Notary Public or an embassy. Kindly ensure that all the shared documents are fully and duly completed as advised via the email to facilitate assistance. ^NC

@Saagite @Annastacia_K @KCBCare @KCBInKenya @KCBInKenya the people tasked with reviewing my KCB forms are now claiming that a handwritten signature is an Electronic Signature. They are BIASED and they have decided to REJECT any document I sent. Senior managers must now intervene.

@KCBCare @KCBInKenya @KCBInKenya despite sending a hand_signed document the bank is claiming the signature is ELECTRONIC. I need senior managers to intervene. For over 5 DAYS I cannot access my account but some KCB officers are hell bent on punishing me. @Saagite @Annastacia_K

@Saagite @Annastacia_K any document I sent via email is being rejected for no valid reason. They are now claiming a handwritten signature is an ELectronic Signature. @KCBCare @KCBInKenya @kcbgroup. I cannot access my KCB account but the bank is FRUSTRATING me for over 5 DAYS.

@KCBCare @KCBInKenya @kcbgroup Case Ref: KCB-19177026-H5Y8 CRM:0001597 That case number contains the correct document with the correct signature. @Saagite

@KCBInKenya @KCBCare @kcbgroup @Saagite @Annastacia_K kindly assign my issue to one person. It CANNOT take 4 days to simply set up ibank details. This issue was raised on Sunday on WhatsApp and up to now KCB is unable to set up the internet banking details.