ReadyRefresh

@JoeRiley43 @ZephyrhillsWtr Hi Joe, thank you for bringing this to our attention. Please send us a DM with your account information and we will look into this.

@ZephyrhillsWtr @ReadyRefresh Does this look like naturally occurring minerals? Who would drink this if it was in their glass?

@JoeRiley43 Hello Joe! We take these issues very seriously and would like to hear more. Could you please reach out to us via DM with more details? We'll ensure your concerns are promptly addressed.

@ReadyRefresh who can I contact about a product safety concern?

@manoj8399 @PrimoWater Hi there, thank you for bringing this to our attention. This is not the level of service we aim to provide, and want to look into this. Please send us a DM with your account number and phone number.

@PrimoWater don’t have any decency, I had every two weeks schedule and because you merged with @ReadyRefresh and my account was transfer and you changed my schedule to a month without informing and chatting with the call center folks how rude they are they blaming me!!!

@2hotdesire Hello there. We hear your concerns surrounding issues with billing. Could you please reach out to us via DM with your contact details and account number? We'll get you in contact with our team so this can be handled. Thank you!

@ReadyRefresh The worst company I’ve ever dealt with has incredibly messed up billing practices. They should be out of business.

Enjoy refreshingly American spring water. Get ORIGIN 100% Natural Spring Water and Sparkling Water delivered right to your door by #ReadyRefresh.

@mrtoddtweet Could you please send us a DM so we can gather some more information so we can help you with this? We hope to hear back from you soon. Thank you so much.

@ReadyRefresh are you cheating with customers? All the water jugs are not filled up correctly amount???? 1 out of 5 jugs shows not filled up correctly

@TOJallday Hi Todd, we have responded to your DM and will continue communication there.

@ReadyRefresh sucks!!!!

@Parm2003 Hi there. We're so sorry to hear that despite cancelling, you still received a delivery. If you don't mind, could you please send us a DM so we can help you out? We look forward to hearing from you soon. Thank you so much.

@ReadyRefresh Hi @ReadyRefresh I canceled my delivery three weeks ago, yet still got delivery. I sent a message to not charge and return the bottles yet still got charged. No one responded to my message. Please help

@elCid617 @TGL @PrimoWater We're so sorry that you haven't had a pleasant expereince doing business with us. We understand your frustrations and we want to help. If you don't mind, could you please send us a DM? We hope to hear back from you soon. Thank you so much.

@TGL @PrimoWater Primo has been terrrible since taking over for @ReadyRefresh more expensive, website sucks and they do not honor the veterans agreement that I had with RR for discounted water deliveries. I'm cancelling service and will have my water delivered from local supermarkets.

You're saying not all @PrimoWater turf deliveries are like this?? 😂

@Z72Lorne Hi there, your comment concerns us and we would like to help make this right. Please send us a DM with more information.

@ReadyRefresh THE ABSOLUTE WORST MOST UNPROFESSIONAL POS COMPANY ON EARTH!

@robinsonroyal22 We're sorry you had a hard time trying to chat with customer service. We're here for you and want to help. Could you please send us a DM so we can assist you? We hope to hear back from you soon. Thank you.

@JeanShots Hi, Jean. We are concerned to hear about the delivery delays you've experienced. We want to help resolve this issue. Can you send us a direct message with your full name, account information, and phone number associated with your account so we can look into it?

@ReadyRefresh do you have a customer service department? Regular Delivery was scheduled for today. No show. I just logged in to see the date has changed to Monday. Not even a text message to let me know of the change

@Xobserver007 Hi there. We're sorry to hear about your repeated issues with our delivery and customer service team. This is not the kind of service we hoped to provide. Please send us a private message with your account details, and we'll look into what went wrong.

@ReadyRefresh Very disappointed in the repeated horrible water delivery and customer service from #ReadyRefresh #PrimoBrands @PolandSpringWtr It is an embarrassment to run any type of business this way. ALWAYS RESCHEDULES ON DAY OF SCHEDULED DELIVERY.

@steveoc Hi Steve. We're sorry to hear about your recent troubles with our delivery and customer services. This is not the kind of experience we want for you, and we apologize for the inconvenience caused. Please send us a direct message with your account details, and we'll assist you.

@ReadyRefresh I suscribe to a delivery service. I am now out out of water & i tried to reset the password on my account, I get stuck in a loop that keeps returning me to the previous step. I am elderly and disabled. My water supply is critical to me. Phone support sent to a third party sales pitch— didn’t appreciate that one bit! Please assist me in getting my water deliveries restored ASAP

@JKBusiness35 We’re very sorry for the repeated delays and frustration. This is not the experience we want. Please send us a private message with your account details so we can escalate and look into this matter quickly.

@ReadyRefresh @PrimoWater not sure what happened to this company, but the service is absolute trash. We’ve been rescheduled 3x in the last month and now have no water. This is a constant recurring issue and your customer service SUCKS. Looking up alternatives at the moment.

@aneresliu Hi there, we're truly sorry to hear about the issues you've encountered trying to get in contact with us. We have sent you a DM.

@ReadyRefresh customer service has not responded since end of December despite message being escalated. Pls respond asap

@Douglas56156380 Hi Douglas. We're sorry to hear about your troubles with our services, and regret the inconvenience caused. We've received your private message, and sent you a reply.

@mzkeena22 Hi there. We're sorry to hear about your dissatisfaction with our services. This is not how we want you to feel. Please send us a direct message with your account details, and we'll assist you.

@ReadyRefresh pls come pick up your gallon bottles and water machine. I have been waiting for a refill over a month and u keep changing the date. It’s not worth it

@PWylie Hi there. We're sorry to hear about your recent troubles with our services. This is not the kind of experience we want you to have, and we regret the inconvenience caused. Please send us a private message with your account details, and we'll look into what went wrong.

@michyynic @PrimoWater Could you please send us a DM so we can assist you and make things right? We really want to help you and hope to hear back from you soon. Thanks so much for your continued patience.

@Ben919803723624 We're so sorry to hear about this. If you don't mind, could you please send us a DM so we can assist you? We hope to hear back from you soon. Thank you.

I was suddenly charged monthly “rental” fees by Primo on an account that had been closed for three years. Charging former customers for discontinued services is unacceptable. Stay away from them! @ReadyRefresh