Primo Brands Customer Direct

@longhawl Hi! We appreciate you bringing the refill concern to our attention. Please send us a DM with the refill station address so we can have the location reviewed further.

.@PrimoWater This machine only dispenses 4.5 gallons. It's been that way for several months. I've sent emails about it but there's been no response.

@cbro9589 Hi Courtney, thank you for bringing this to our attention. This issue with your dispenser concerns us, and we'd like to look into this. Please send us a DM with your account number and phone number.

@PrimoWater your products are terrible! Glad your water dispenser almost started a fire in my house

@TheBurnPoint Hello, we can see this experience has left you feeling let down, especially with the recent activity tied to your deliveries and account. Our team has sent you a DM so we can take a closer look and help review everything further with you.

Hey, @PrimoWater - You did it again. Not only did you charge MY card for deliveries NOT being delivered, but you delivered, AGAIN, to the wrong address... this is 7 months in a row, and your incompetence is showing. I'm contacting my bank to chargeback, but what happened? You used to be a great company until your site or something changed last year... Seriously, how hard is to to STOP. Delivering. To. The. Wrong. Address? And STOP charging my card for deliveries not happening. @OhioAG - may be time to look into this company charging for phantom deliveries and then not correcting services after 7 months. Primo - I DM'd you. Nothing. The issue remains. So, I, along with several members of the community, are going to be canceling our subs. Sure, we may only be a dozen or so customers, but until you get your stuff in order, NO one should be ordering through you. 7 months. And you still cannot get an address right.

@JonMcPhalen Hello, Jon! Thank you so much for this information. Can you please send us a DM with the store address so we can look into this further? In the meantime, please visit our water finder to find other locations in your area. bit.ly/49pOKr5 Thank you.

@PrimoWater Your outdoor dispenser at CVS #9692 in Burbank has been vandalized; the coil acceptor is jammed, the bill acceptor will not take bills, and the display is dim and looks like it's come off its mount.

@aSouthernCowboy Hello there. We're terribly sorry for the issues you've faced with your orders, this is not the service we wish to provide. Please DM us your full name, account number, and contact details. We'll connect you with our team so we can assist.

@PrimoWater is the worst company to do business with. They mess up every order, every bill, don’t answer emails or the phone, then send a late fee for an invoice that is on autopay. I would not recommend to anyone considering it. Im cancelling as soon as someone answers the phone

@_m0rph_ Hi, we’d be glad to have our team review these machine locations further. Please send us a PM with your contact info and the refill machine addresses so we can document the details and follow up appropriately.

@PrimoWater can you get your shit together? 4 machines not working or taking money near me.

@LegendsOfBatman Hi Timothy, we appreciate you bringing this experience to our attention. We want to take a closer look into the communication around your service and account concerns to help get more clarity on the situation. We’ve sent you a PM so we can continue working with you directly.

@PrimoWater You may not aim to provide sucky ass service, BUT thats whats provided. Instead of CALLING to reschedule a FAILED pickup u guys reschedule for when nobody is there. They were TOLD WHEN to be there & agreed to be there. YOU WERENT! Now theres a bill on a CLOSED Acct. Sorry NO!

@PrimoWater I'll be cancelling my services. Personal and business. ALSO your website is stupid. And if I get billed 2x, I WILL do a chargeback for ALL of it! I'm watching you guys extremely carefully, and I'm NOT liking what Im seeing.

@NeurologistMom Hello there! We're sorry for the poor customer service experience you've had, this is not the standard we wish to uphold. Please reach out to us via DM with your full name, account details, and any further information so we can assist.

We have to use your service because our daughter reacts badly to any water other than Mountain Valley Spring Water. But your Seattle @PrimoWater branch has been acting in a way that feels almost like a scam. They picked up the bottles they “mistakenly” delivered, yet they still have not refunded our bottle deposits($360) and never respond to our messages. Isn’t this taking advantage of people who are already in a difficult situation?

@jewels2021_ Hi there, your report after a recent switch is serious and we want this reviewed right away. Please send us a DM with your account details so we can investigate and connect you with our team.

@PrimoWater @PrimoWater Primo delivered contaminated water to our home after switching to Zephyrhills. Brown, foul sewage odor, and now illness in our household. This is a serious public health issue. We are documenting everything. Who is holding them accountable? @ZephyrhillsWtr @EPA @FLDEPNews @HealthyFla @US_FDA

@F3ra1sh0j0 Hi there, thank you for bringing this to our attention. We are here to help. Please send us a DM with your account number and phone number.

@PrimoWater It's literally impossible to cancel my water service. I cant get in contact with anyone, I call and it takes me to a survey and when I submit a request or email, no one follows up. You are a horrible, predatory service.

@ESOL_SS_Teacher Hi there. We appreciate you bringing this matter to our attention. We've received your direct message and responded. Looking forward to assist you.

@PrimoWater I need help with my account. I keep getting billed incorrectly, and the customer service number cannot seem to correct the problem.

@DickOshie @TGL We're so sorry to hear that you've had so much trouble with your deliveries recently. We're here for you, and we want to help. Could you please send us a DM so we can help you with this right away? Thanks so much for reaching out.

@TGL @PrimoWater All we want is water delivery on time and not rescheduled 5 times, not this dope peddling your product. You suck.

You're saying not all @PrimoWater turf deliveries are like this?? 😂

@LegendsOfBatman Hi Timothy. We're sorry to hear about your experience. We understand how frustrating that can be. This is not the kind of service we aim to provide. Please send us a private message, and we'll look into this matter.

@PrimoWater Really? Is your company THIS stupid? We have an appt set for this past Fri 8-12, you guys DONT show, blame US, set a NEW appt WITH ONLY A DATE and NO TIME frame. HOW STUPID CAN THIS COMPANY BE?

@TheBurnPoint Hi there, thank you for bringing this to our attention. We understand your frustration with these delivery issues, and want to look into this. Please send us a DM with your account number and phone number.

@PrimoWater - How hard is it to stop delivering water to an old address that we've not lived at for 5 months? And then bill like we do? Constant calls. Emails. Every month. You've never gotten it right. Why trust your brand, when you can't get an address right? Time to cancel.

@prbn1593 Hi Pablo, thank you for reaching out and sharing your experience with your service and deliveries. We want to take a closer look and help get things moving in the right direction. Please send us a PM with your account details so our team can work toward a helpful resolution.

@TGL @PrimoWater I need help with my service, nobody answers the phone in the call center, you deliver whenever you want, charge me way more for what you’re delivering and I can’t talk to anyone of you guys.

@RobertWMcLendon Hi Robert. We're so sorry to hear that you've had so much trouble. Could you please send us a DM so we can assist you right away? We hope to hear back from you soon. Thank you for your continued patience.

@PrimoWater sucks! Moved in late February. Updated address in THEIR system. Two consecutive deliveries to my OLD address. Repeated communication to NO avail! DO NOT USE!

@Vosko87 Hi Michael, we have received your message on Facebook and will continue communication there.

@PrimoWater why is it seem impossible to reach a rep to cancel my account membership. EVERYONE BE CAREFUL, this is a bait and switch on prices and delivery costs and they make it impossible to cancel by simply not answering the phones at all for customer service.

@nyohchic Hello, thank you for letting us know about the delivery concern and the difficulty getting help through chat. Our team would like to take a look and help. Please send us a DM with your account info so we can review the delivery details and work toward a solution with you.

@PrimoWater major issue with delivery today please reach out to me so we can discuss as your chat person was not able to help and I was basically told I’m sorry but I can’t do anything you have to go buy water from elsewhere cause we failed at doing our job that you pay for.

@BChungus32558 @Costco We're so sorry that you've been having so much trouble with your delivery since you signed up for services with us. This is never the experience we intended for you to have. We want to help. Could you please send us a DM? We hope to hear back from you soon. Thank you so much.