Reem A

@TicketmasterCS Is this what you call helpful? Deferring me to an agent that isn't even replying since wednesday? @TicketmasterCS @TicketmasterUK AN ACTUAL HUMAN AGENT NEEDS TO HELP CHANGE THESE CAMPSITES. STOP NEGLECTING YOUR CUSTOMERS.

@ReemAl45011 Please see our DM for further assistance. Thanks. - JM

@TicketmasterUK You are absolutely useless!!!! Technical website issues on Wednesday meant I got the wrong campsite for Reading Festival, Oasis, and have been trying to change to Vista for 5 days.15 emails, 2 phone calls to customer service, no one can help?! Technical error!!!!

@TicketmasterCS @TicketmasterUK @TicketmasterUK @TicketmasterCS still no help!!!!!

@ReemAl45011 Hi, please follow us so we can assist further via DM. Thanks. - JM

@TicketmasterCS you need to DM me immediately. Your technical issues has meant I am in the wrong campsite for two tickets and two phone calls to CS and no one can help, really??? And agents not replying to tickets properly from Wednesday. This is a time sensitive matter

@TicketmasterCS You're just giving me copy and paste lines and not actually helping. You need to add value and actually ask for my email or ask your team to prioritise an enquiry with my name. As i said the event is TOMORROW

@ReemAl45011 We don't have a customer services phone line. If you have submitted a query our team will be in contact in time for your event. Thanks!

We're back! Here until 20:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@TicketmasterCS Hello? Someone needs to pick up this urgently. I would like someone to call me.

@ReemAl45011 Hi! We prioritise events on when they are taking place and someone will get back to you in time for your event. Thanks!

@TicketmasterCS No seriously someone needs to respond ASAP as the event is tomorrow and we have no time at all to waste. Can you please ring me if I provide a phone number.