Regence BlueShield

@EwanTree Hi, Ewan-Oliver. We saw your post and are here to help. If you'd like assistance, please send us an email at social@regence.com with your contact information, and I can arrange to have a member of our team call and connect with you. -SW

You guys have denied my medically necessary surgery. The last time you guys denied surgery for me it was to remove a tumor that had been causing pain and bleeding for over a year specifically because I am transgender according to YOUR LETTER which is illegal.

@ParatusFortuna Hi, CJ. We saw your post and are here to help. If you'd like assistance, please send us an email at social@regence.com and I can arrange to have a member of our team call and connect with you. -SW

@RegenceWA thank you. Thank you for making it so goddamn difficult for me to get my medication. Thank you for making my fucking doctor jump through a shit ton of hoops. Thank you for having me be a month behind my fucking dosage because you’re stupid bullshit. Rot in hell!!

@ErikEliaso58396 Hi, Erik. We want to clarify that we reached an agreement with Optum on 12/31/25 and our members can continue to see their providers at Optum facilities at in-network benefits, without interruption. If you have any questions, please visit our website: news.regence.com/blog/optum

@WA_Health_Care since the HCA and Regence Blue Cross/Shield haven’t come to an agreement with Optum (and didn’t announce it until after open enrollment) will we be reopening the health care enrollment for Educators? Or do we need to start a class action lawsuit against both?

@briantuckersr Hi, Brian. Our digital team has confirmed that our sign in pages are operational. If you're still having issues accessing your account, please call the number on the back of your member ID card. -SW

@RegenceWA account sign in has been down for 2 days on the website and doesn’t work in the app either. When will they be fixed?

@powertoolsrule2 Hello. Thanks for reaching out -- we're here to help. If you would like assistance, please send us an email at social@regence.com with your contact information, and I can arrange to have a member of our team call and connect with you. -SW

I just sent this to my husband. @GoodRx is cheaper than @RegenceWA Care to Explain, Regence? @RegenceWA @RegenceHelp @RegenceHelp @RegenceHelp

@woof247 Hello. We saw your post and would like to help. If you could please send us an email at social@regence.com with your contact information, I can arrange to have a member of our team call and connect with you. -SW

@RobertKennedyJr What the hell is going on with our health services and Insurance companies. Regence paid for 2 nerve ablation tests only to deny the actual procedure for me. My husband was approved for a prostate MRI but it took so long to get an appointment the approval expired and now that he has an appt. they are denying the MRI

For Regence members: COVID-19 vaccine coverage remains in effect through December 2025. Read more: news.regence.com/blog/regence-i…

@MikePolicarNGP We're happy to help, Michael!

@RegenceWA Thank you! I appreciate getting a call from your team to help work through the issue and try to get me healthy! Actually, I'm pretty impressed.

Dear @RegenceWA, I went to my doctor because I can't take a full breath pain-free. I go to PT and it's helping. Then my doc said we should do an MRI, and you claim it doesn't "meet medical necessity criteria." I pay you <$24k/yr...why won't you let my doctor help me?

@OnceUponAGene Hi, Effie. Thank you for reaching out -- we're here to help. If you could please send us an email at social@regence.com with your contact information, I can arrange to have a member of our team call and connect with you. -SW

@RegenceWA Last month I submitted five claims for reimbursement of my child’s physical therapy, but they were returned because the snapshot I provided didn’t clearly show his name. I spent the last 30 minutes re‑submitting them, only to get a message that they were already submitted and then closed. I’ve called for help and haven’t received a callback. Please contact me as soon as possible to resolve this. Thank you.

@ChildComCorner Hi, Shana. Thank you for reaching out. I've passed your information along to our Provider Relations team and a representative will be in touch with you as soon as possible. -SW

@RegenceWA I need to speak with credentialing ASAP! I am unsure of when we, as providers, lost the "privilege" of reaching contracting directly, but this is an emergency situation re: my contract status. shana@communicationcorner.org / 206-371-9133

@DaYiddish Hello. Thank you for reaching out -- we're here to help. If you'd like assistance, please send us an email at social@regence.com with your contact information, and I can arrange to have a member of our team call and connect with you. -SW

@RegenceWA is the most corrupt organization! Won’t cover meds for migraines! Would rather have me living in HELL in pain!!! What a joke our system is! If I was a dope head, in prison, etc… I’d get help, but not in this country as a tax payer! @realDonaldTrump allows this. Joke!!

@ChadRuffinMD Hi, Dr. Ruffin. Thank you for reaching out. We're here to help. If you could please email us at social@regence.com with your contact information, I can arrange to have a member of our Provider Relations team get in touch with you as quickly as possible. -SW

@SCRinBham Hello. Thanks for reaching out -- we're here to help. If you would like assistance, please send us an email at social@regence.com with your contact information, and I can arrange to have a member of our team call and look into this for you. -SW

Still calling @RegenceWA ea week, trying to get reimbursed for the $1,050 I paid out before their denial was overturned 5 mos ago. There's a new excuse every week. And they have denied my next claim. For exactly the reasons that were previously overturned. Horrible service!

@elrondslilcurls Hello. Thank you for reaching out -- we're here to help. Please send us an email at social@regence.com with your contact information and I can arrange to have a member of our team call and connect with you as soon as possible. -SW

@RegenceWA hey wanna explain why my primary doctor is suddenly out of network, I’ve been trying to get in to another provider for a month and now have 7 DAYS left of my LIFE SAVING CONTROLLED MEDICATION, and your agent just told me that I’m just going to have to go without

@kedlinco Hi, Ben. We saw your post and would like to help. If you'd like assistance, please send us an email with your contact information at social@regence.com, and I can arrange to have a member of our team call and look into this for you. -SW

This is how dumb our healthcare system is, including @Regence who might be the dumbest of all. Wife needed a $950 MRI for wrist pain to rule out Autoimmune issues. Regence denied the procedure due to lack of medical necessity. In the denial, they claim six weeks of treatment is required before approving including “medication and other forms of therapy” which they go on to say Physical Therapy. Physical therapy costs $125 per session, typically 2-3x per week. Initial evaluation is $300 minimum. On the low end, that is $1,675 to avoid a $950 procedure. Regency is very dumb and financially illiterate. Don’t tell me about deductible or coinsurance, it’s a wash between the two. How do I know the economics of this? I was CEO of the largest outpatient Physical Therapy group in Washington - I saw this all of the time and benefited from this odd behavior. Btw I’m a business owner and decision maker, will be avoiding Regence due to this issue.

@dyingofexposure Hello. Thank you for reaching out -- we are here to help. If you'd like assistance, please send us an email at social@regence.com with your contact information and I can arrange to have a member of our team call and connect with you. -SW

Shoutout to @RegenceWA - rejecting payment for a prescription of @EliLillyandCo's Emgality. On label use? Rejected. By a Neurological Specialist? Rejected. First migraine preventative in years to make an impact? Rejected. Also, let's fail the upload to Mychart. Trash Healthcare

@w7nmz9zn6v Hello. Thanks for reaching out -- we are here to help. If you'd like assistance, please send us an email at social@regence.com with your contact information, and I can arrange to have a member of our Customer Service team call and connect with you. -SW

@RegenceWA So in order to get Zepbound, which I would still have to pay through the roof for; you are telling my doc I have to spend thousands more to see a dietician & join a gym. Nice way to treat a disease. Is there any wonder your industry is despised?

@BonnieO1972 Hi Bonnie. Thank you for reaching out -- we are here to help. If you'd like assistance, please email us at social@regence.com with your contact information and I can get you connected with a member of our Medicare Customer Service team. -SW

@USArmy my dad is a kroren war vet & @RegenceWA is denying him care! @MedicareGov is holding war vets in hospitals.

@larrywitzel Hi, Larry. Thank you for reaching out -- we're here to help. If you'd like assistance, please send us an email at social@regence.com with your contact information, and I can arrange to have a member of our team call and connect with you. -SW

Regence, you can do better. Despite submitting our renewal paperwork early, we got overcharged for two employees no longer on the plan. Thankfully, Sarah at Alliant handled it, but if we fill out the forms, I expect them to be read and processed correctly. @RegenceWA