Retail Leaders Forum

The Retail Leaders Forum twitter page will be moving to @_ConnectMedia in an effort to localise relevant news for all Connect Media events. Tune in there for event notifications and speaker updates for the 2020 Retail Leaders Forum #RLForum #retailers

“Have to understand who your customers are & focus everything around them.” Terry J. Lundren, Former Chairman & CEO @Macys who successfully reinvented the Retail Industry. #RLForum

“Talent acquisition was always a huge focus for us at @Macys” - Terry J. Lundgren, Former Chairman & CEO. #RLForum

Welcoming the legendary Terry J. Lundgren, Former Chairman & CEO @Macys to discuss his 40 years of experience through the topic ‘Strategy & Leadership in a Changed Retail World’. #RLForum

Thanks to our Keynotes Speakers on Loyalty, Store and Product. It's now time for some afternoon refreshments & networking at the Level 3 Foyer. See you back at the conference room for the Mastermind Keynote from @Macys Former Chairman & Chief Executive Officer. #RLForum

Big thanks to our Loyalty Keynoye speaker, Bernard Wilson, Former General Manager, Loyalty, Data & Myer Media @myer to share his expertise with us on stage today. #RLForum

Akash Jha @LEVIS Director, Store Planning discusses the topic on ‘Remaining the Store in the New Retail World’ on stage. #RLForum

Thanks to Greta Cooper, Head of Ecommerce and Fundraising @MDLZ for sharing her retail experience through her product keynote ‘Partnered for Opportunity: Travelling Beyond the Business Core on stage atthe #RLForum.

‘Allied for Advantage: Reclaiming Loyalty in the World of Choice’ is discussed by speakers from @BWS, @AccordHotels @GOCretail. #RLForum

The biggest challenge for a small business to start a sustainable business: “understanding your detailed needs & where the magic happens & what motivates your customers.” - Global Director of Sustainability @1sustainovate answers the question. #RLForum

@WorkJam Vice President APAC & Global Digital Strategy, Andrew Myers on stage discussing the success of the organisation through customisation: “Create a strong community within the team members before you can focus on product development & your customers”. #RLForum

‘Pressure on Products: Colliding with Customisation’ is discussed on stage by speakers from @LOrealAustralia, @CraveableBrands, @KCC and @WorkJam. #RLForum

@Axonify Vice President, Christine Tutssel says it’s crucial that “the right culture and brand is reflected via all channels.” She also agrees that “employees in a physical store play the biggest part in customer experience.” #RLForum

Head of Retail @Mirvac, Susan MacDonald says “most customers visit a physical store with no need of shopping”. Susan mentions that innovation helped the company understands their customer experience. #RLForum

@DavidJonesStore Head of Store Design, Nicholas Criticos says “focus on human connection is needed.” & “Stores become the off-line escape, a civic response rather than just a store.” #RLForum

“60% of our customers who shop online never visited our physical store at Fantastic. They want convenience that we give them via digital. We make it simpler & faster for them.” - Debra Singh, Group CEO Household Goods @GreenlitBrands. #RLForum

‘The Physical Edge: Recasting Brick and Mortar Stores’ will now be discussed on stage with speakers from @GreenlitBrands @DavidJonesStore @Mirvac @Axonify. #RLForum

Thanks to @Marketplacer1st we have lunch waiting for us outside the conference room. Please join us at the Level 3 Foyer. Our Loyalty, Store and Product Streams will kick off after the break. #RLForum

A fascinating talk from @Marketplacer1st on how to capture, unify and ignite the retail experience #RLForum

Thanks to the team at @Marketplacer1st for sharing their General Manager’s experience at the #RLForum & support us through the day with a nutritious meal for lunch.