Becca

@HelloFreshUK complete scammers! I cancelled my account in December now I’ve been charged for another box in February. The lady on the phone said you don’t have a complaints section number or email! So you’ve taken £35 off me for food I won’t eat!

Imagine ordering from @OfficeShoes @YodelOnline delivers to a completely different house with a photo of a house no way near me, left no card. And they won’t refund. I’ve been waiting for a form to complete for over 2 weeks now and still NOTHING. Why am I having to pay for this!

Never book a holiday with @OntheBeachUK I’ve been charged £56 for a call where no one answered. At most this would’ve cost £7.80. I want this money back DISGUSTING

@OntheBeachUK Wow you actually answer the phone? I find this hard to believe

This is a REAL phone call, and this person (let's call her Laura) is now the most famous person in our office 😂 Thanks so much for calling Laura, thanks to Eva in our Jollies Department who took the call, and to our customer service team - you rock 🤘

The complaint about our advert that has everyone in our office talking 👀 We love our ad, but who do you agree with?

@OntheBeachUK Yes, imagine not answering calls to customers or answering live chats when their due to go on holiday

It's officially 'I'm ready for a holiday' time of year 😩

Honestly so disgusted with the customer service at @OntheBeachUK complete con artists! Money grabbers that don’t answer the phone or answer their live chat! Saying to cancel I have to pay the airline but the airline terms and conditions state that I DO NOT need to pay

@Alex_Davis @OntheBeachUK @foyss07 @andc000 I’m having the same issue, I’ve been trying to change my holiday over 4 weeks. You can’t speak to anyone over the phone the live chat is shocking! Sort it out!!!!

@W_S_39 @OntheBeachUK @foyss07 @andc000 So @OntheBeachUK DO react to legitimate, repeated #tweets re customer service. Received (and tweeted) 2 unpleasant replies to me within 24 hours. Passing time by Google searching “Simon Cooper Chief Exec On The Beach Email” until booking issue clarified 😉 #retweet

@OntheBeachUK any update of EasyJet flight refunds? Been waiting over a month since booking was cancelled.

Starting to wonder if anyone actually works at @OntheBeachUK or if it’s ran by robots. Why is it so difficult to speak to a human to sort my holiday out?

@OntheBeachUK Doesn’t matter if your cheaper the customer service is barbaric!!! Live chat is a joke and no one speaks over the phone if you’ve already booked! Will NEVER be using this again and I will not recommend you to anyone. At least @jet2tweets actually speak to people

*Package holiday price comparison with Jet2 Holidays. Search conducted on 3rd April 2023 for 2 adults travelling on 19th May 2023 for 7 nights, from Manchester Airport for an all-inclusive board basis

We're £1,098 cheaper than Jet2 Holidays for holidays at Titanic Deluxe Lara this May 👀 Maybe I can get those veneers after all... #PriceWatch

@OntheBeachUK can someone PLEASE help me change my holiday it’s an actual joke! I don’t want to pay my next payment I can’t go!!! I feel like you do this on purpose so people are stuck 😤 the worst booking service ever!!!!!

@OntheBeachUK But you don’t answer the live chat or calls to help people with their holidays!!! Over 3 weeks and still no luck!

@OntheBeachUK please can someone help me change my holiday. It’s get ridiculous my payment says it will be automatically taken in 3 days! I can’t believe how hard it is to get in contact with a holiday company. Surely you should have a phone line for people who have booked! 😤

@OntheBeachUK hi I’ve been trying to get in contact for around 2 weeks now. I need to amend my holiday, the live chat wait time is over 1hr 50 mins I start the chat and you close it. I’m getting no where, I can’t call as the phone says no changes over the phone. Please help!

@thescript So sad! Too young xx

Much loved husband, father, brother, band mate and friend Mark Sheehan passed away today in hospital after a brief illness. The family and group ask fans to respect their privacy at this tragic time.

@Starbucks why can’t drive throughs ever get it right. Spent over £4 on a coffee I can’t drink. I have a dairy allergy I asked for Oat milk and now I’ve ended up drinking some and wonder why it tasted so weird!

@ASOS_UK this is the 3rd time you have missed an item I’ve returned. If I didn’t check over the items I’d miss it! Very sneaky! How do I get a refund on the item that was in the same bag that you’ve missed?

@ASOS_UK let’s charge next day delivery and never send it next day! 2 days now and the horrendous delivery company Evri never seems to deliver!!! Why offer next day if you can’t provide the service

@ItsOniAl @ASOS_UK @ASOS @EVRi_Delivery AMEN so shit! Next day it’s been 2 days and nothing!

Took my account off private to publicly announce - l refuse to renew my @ASOS_UK @Asos Premiere subscription for as long as they continue to use EVRI @EVRi_Delivery to deliver their items.

@Starbucks how annoying it is when they get your drink wrong in the drive through 😵‍💫

How can I get hold of @boohoo they don’t answer 🙆🏼‍♀️🙆🏼‍♀️🙆🏼‍♀️