Richard Calam
36 posts
@nectar
Just redeemed points on a purchase with argos but while processing the payment it came up with an error occurred message.
I then had to click back in the basket but now no discount on purchase and no points available.
Can you help reclaim them?
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@BarclaysUKHelp @BarclaysBizChat @Barclays why am I hearing people who are receiving money on the bounce back loans who applied on Tuesday? What about all of those who have applied on Monday? #banksfailure #barclays #bouncebackloan #nocashnobusiness #helpthesmallbusinesses
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@RichardCalam Could you please send me a DM with your full name and postcode Richard? Sarah twitter.com/messages/compo…
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@jlpower84 @BarclaysUKHelp At the time I didn't know that Barclays wouldn't be sending emails out and because of the poor service from the app live chat team, I submitted 2 applications.
So what happens now? Does this cause a error on the system....
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@RichardCalam @BarclaysUKHelp U don’t get a confirmation email, just the acceptance screen... and then some are getting delay txs
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@BarclaysUKHelp Yes these 2. Last one was on Tuesday.
I applied on Monday morning and contacted Barclays on live chat as I didn't receive a confirmation email.
They then told me to reapply as the application hadnt been received.
I'm now worried that this has created a issue
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@RichardCalam Hi Richard, have you had a text from us at all? Sarah
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@RichardCalam I know it is stressful having to wait all day but you can just leave it and try and check the account later on in the day. Ramona 3/3
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Bounce Back Loans - Good news, we’ve started to make payments and we’ll be sending messages letting you know when the money is in your account. If you’re still waiting - we’re doing all we can to get the money to you as soon as possible.
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@jlpower84 @scousemilo @Barclays @Bounce_BackLoan @harry15684 😡
Just spoke with a friend. They applied Tuesday and received money yesterday
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@BarclaysUKHelp Last text was Tues, stating that it would be in my account by the end of business Wednesday
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@RichardCalam If there were error you wouldn't have been able to send it to us and the last text was that this will be paid today by the end of business day. 1/3
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@BarclaysUKHelp Yes but no further update text and mostly importantly still no funds and no way of checking progress or that there hasnt been an error in my application
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@RichardCalam I can see you have the got the text about the delay and be rest assured the teams are working on it. Ramona 2/2
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@BarclaysUKHelp What happens if it's not in today? I'm guessing nothing will be processed over a bank holiday weekend?
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@RichardCalam Hello Richard, I can certainly understand that this is frustrating; there have some delays in releasing the funds so keep an eye on the account today until the end of the business day.1/2
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@BarclaysUKHelp @BarclaysUKHelp
How many people that applied on Monday are still waiting to receive funding?
I haven't had a email yet and my last text was on Tuesday.
I know that the text is a indication that you have been approved but I'm still worried that I'm not going to receive anything.
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@BarclaysUKHelp can someone please advise when payment of a BBL loan that was approved Monday morning will be paid into my account? I had 2 texts yesterday, nothing today. No response to previous message on here earlier today #BounceBackLoans
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@jlpower84 @BarclaysUKHelp Same here. Applied Monday morning.
No update text message since tues.
Other banks are sending confirmation emails.
We are all stuck in limbo with no way of checking progress as customer service cant check.
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@BarclaysUKHelp Applied Monday at 11.30am and no funds still!! Awful awful awful service..... funds will be in your account in 1 business day - yeah right!!!!! 😠😠😠😠😠
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@ElenaKale @BarclaysUKHelp Completely agree.
Lloyds sends at a confirmation email after completing the application.
Seems like such a simple thing to do but right now a email of confirmation would put me at ease
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@RichardCalam @BarclaysUKHelp They're just not set up to deal with it. Santander and Lloyd's have paid out I believe but it's the lack of response and communication that's awful. We'd be out of business if we treated our clients like this
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@ElenaKale @BarclaysUKHelp Same. I've done a few tweets and a Dm and heard nothing.
Phone customer service on Tues and wed and told the same thing everytime. "Should be with you today" unfortunately we cant escalate your case as we dont have a department that's dealing with this.
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@RichardCalam @BarclaysUKHelp They're not even replying on here! Communication is dreadful
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