Rick Alba

@Jeep She does not have X but I will send you a direct message with her contact information.

@RickAlba Hello there, Rick! if your fiancé is seeking additional help and support, then our team is available. We recommend she send us a direct message so we can assist further. ^HC

@Jeep @StellantisNA @Stellantis I just want to express what a horrible experience my fiancé is having with the battery recall for her ‘23 Jeep 4XE. Battery failed the recall test and will be 5-6 weeks for replacement. Meanwhile the dealer would not let her take her car.

Almost an hour and no response from @Jeep #jeep #recall #customerservice

@NBC10 @wpri12 This Jeep recall issue should be known! Jeep should have a playbook for dealing with this that does not leave the consumer without safe transportation.

@Jeep @Stellantis @StellantisNA please do the right thing by your customer and reach out.

@Jeep This was her dream vehicle and it is quickly turning into nightmare because of poor craftsmanship and service. Not to mention another recall for power steering that can cause a fire that apparently has no fix yet.

She is being asked to cover the up front cost of a rental for a problem that she did not cause. @Jeep should make this right and provide a vehicle to her free of charge while her Jeep is being serviced.

@kirkneverdied I hear you man. I have a daughter who also does distance learning. Her teacher is amazing and I’m lucky that my own day job is flexible but it can definitely be a challenge. Good luck and hope you and the family stay safe!

@RickAlba As for are things ok......well there's a reason I was a able to get out all my Mando reviews before lunchtime and this one is several hours later.

Rendering right now. So an hour or hour and half away. We're doing schooling at home again, so making videos is tricky.