rikkoSTAR7
31 posts


@FedExOffice To the FedEx Executive Customer Relations Team,
I am requesting immediate executive review of a failed time-committed shipment and the subsequent handling of this matter.
This shipment (Tracking #380344537714) was tendered on April 8, 2026 with a guaranteed delivery of April 10, 2026 by 10:30 AM. The delivery was time-sensitive and tied to a scheduled event for my client on April 11 at 5:00 PM.
The shipment did not arrive as committed.
I contacted FedEx early on April 10—within business hours—after noticing a lack of movement. Despite multiple calls and service requests throughout the day, the package remained stagnant with no operational recovery. By 10:00 PM, there was still no meaningful progress.
On April 11, I followed up again after tracking showed the shipment had only reached Indianapolis, Indiana, with a revised delivery date of Monday, April 13 at 12:00 PM—rendering the shipment ineffective for its intended purpose. As of the afternoon of April 11, there was no indication that any expedited recovery effort had been initiated.
The result: the shipment arrived three days after the required date, missing a time-critical client obligation entirely.
The most concerning aspect is not solely the missed delivery, but the lack of action after early escalation. I raised the issue in time for intervention, yet no meaningful corrective measures were taken.
Additionally, on April 13 at approximately 4:26 PM, I contacted FedEx again and was met with a condescending and dismissive interaction from a representative in the revenue department. At a point where accountability and professionalism were expected, the experience instead reflected a lack of respect and customer care.
This situation has caused:
•A complete failure of a time-sensitive client delivery
•Unnecessary disruption and reputational impact
•A breakdown in trust in both service execution and customer support
At this stage, I require:
1.Executive-level investigation into shipment handling and service failure
2.A clear explanation of why the guaranteed delivery was not met and why no recovery occurred after escalation
3.Review of the April 13 customer service interaction and appropriate follow-up
4.Resolution that reflects the full impact of this failure, not limited to a standard refund
This matter is not about a delay—it is about accountability, service integrity, and the failure to act when given the opportunity to correct it.
I expect prompt review and response from the appropriate executive team.
Sincerely,
Rik Homme
FedEx Account Holder
rph@lamaisonprive.com
718-644-2831
English

@FedExForum To the FedEx Executive Customer Relations Team,
I am requesting immediate executive review of a failed time-committed shipment and the subsequent handling of this matter.
This shipment (Tracking #380344537714) was tendered on April 8, 2026 with a guaranteed delivery of April 10, 2026 by 10:30 AM. The delivery was time-sensitive and tied to a scheduled event for my client on April 11 at 5:00 PM.
The shipment did not arrive as committed.
I contacted FedEx early on April 10—within business hours—after noticing a lack of movement. Despite multiple calls and service requests throughout the day, the package remained stagnant with no operational recovery. By 10:00 PM, there was still no meaningful progress.
On April 11, I followed up again after tracking showed the shipment had only reached Indianapolis, Indiana, with a revised delivery date of Monday, April 13 at 12:00 PM—rendering the shipment ineffective for its intended purpose. As of the afternoon of April 11, there was no indication that any expedited recovery effort had been initiated.
The result: the shipment arrived three days after the required date, missing a time-critical client obligation entirely.
The most concerning aspect is not solely the missed delivery, but the lack of action after early escalation. I raised the issue in time for intervention, yet no meaningful corrective measures were taken.
Additionally, on April 13 at approximately 4:26 PM, I contacted FedEx again and was met with a condescending and dismissive interaction from a representative in the revenue department. At a point where accountability and professionalism were expected, the experience instead reflected a lack of respect and customer care.
This situation has caused:
•A complete failure of a time-sensitive client delivery
•Unnecessary disruption and reputational impact
•A breakdown in trust in both service execution and customer support
At this stage, I require:
1.Executive-level investigation into shipment handling and service failure
2.A clear explanation of why the guaranteed delivery was not met and why no recovery occurred after escalation
3.Review of the April 13 customer service interaction and appropriate follow-up
4.Resolution that reflects the full impact of this failure, not limited to a standard refund
This matter is not about a delay—it is about accountability, service integrity, and the failure to act when given the opportunity to correct it.
I expect prompt review and response from the appropriate executive team.
Sincerely,
Rik Homme
FedEx Account Holder
rph@lamaisonprive.com
718-644-2831
English

@FedExHelp To the FedEx Executive Customer Relations Team,
I am requesting immediate executive review of a failed time-committed shipment and the subsequent handling of this matter.
This shipment (Tracking #380344537714) was tendered on April 8, 2026 with a guaranteed delivery of April 10, 2026 by 10:30 AM. The delivery was time-sensitive and tied to a scheduled event for my client on April 11 at 5:00 PM.
The shipment did not arrive as committed.
I contacted FedEx early on April 10—within business hours—after noticing a lack of movement. Despite multiple calls and service requests throughout the day, the package remained stagnant with no operational recovery. By 10:00 PM, there was still no meaningful progress.
On April 11, I followed up again after tracking showed the shipment had only reached Indianapolis, Indiana, with a revised delivery date of Monday, April 13 at 12:00 PM—rendering the shipment ineffective for its intended purpose. As of the afternoon of April 11, there was no indication that any expedited recovery effort had been initiated.
The result: the shipment arrived three days after the required date, missing a time-critical client obligation entirely.
The most concerning aspect is not solely the missed delivery, but the lack of action after early escalation. I raised the issue in time for intervention, yet no meaningful corrective measures were taken.
Additionally, on April 13 at approximately 4:26 PM, I contacted FedEx again and was met with a condescending and dismissive interaction from a representative in the revenue department. At a point where accountability and professionalism were expected, the experience instead reflected a lack of respect and customer care.
This situation has caused:
•A complete failure of a time-sensitive client delivery
•Unnecessary disruption and reputational impact
•A breakdown in trust in both service execution and customer support
At this stage, I require:
1.Executive-level investigation into shipment handling and service failure
2.A clear explanation of why the guaranteed delivery was not met and why no recovery occurred after escalation
3.Review of the April 13 customer service interaction and appropriate follow-up
4.Resolution that reflects the full impact of this failure, not limited to a standard refund
This matter is not about a delay—it is about accountability, service integrity, and the failure to act when given the opportunity to correct it.
I expect prompt review and response from the appropriate executive team.
Sincerely,
Rik Homme
FedEx Account Holder
rph@lamaisonprive.com
718-644-2831
English

@FedEx This is unacceptable.
Tracking #380344537714 was guaranteed for delivery April 10 by 10:30 AM.
It arrived April 13 — AFTER my client’s event.
I called early, escalated multiple times, and nothing was done.
Even worse, I was spoken to disrespectfully by your team.
This is a complete failure of service and accountability.
I need immediate executive review.
English


@slutmasterdre @Robkn79 I like that a lot and it deserves to be serviced
English

Daddy got a big strong dick!! x.com/DicGreyson/sta…
English







