Rob Carlson

@TMobileHelp DM me, I cannot figure out how.

Hi Rob, I’m here to turn this experience around and ensure we find a solution for you. For your privacy, please delete your public post as it contains sensitive account details. Please meet us in DM instead, where I can securely partner with you to get everything taken care of. ^SusanaD

@TMobileHelp Just switch to T-Mobile after being with Verizon for 20+ years and I am having a very frustrating experience with customer service on account 216181441. First an AI agent hung up on me after telling me, then supervisor unwilling to assist. Not good. #t-mobile

@TeslaTim2 @TMobileHelp Can you please delete my earlier post with my number? Sorry about that…

@RobCarlsonLA @TMobileHelp Not a chance I'm calling that number

@TMobileHelp your DM isn't working anymore and I was right in the middle of messaging y'all back and fourth

@TMobileHelp No idea how to DM. You can reach me on the 213 number on my account if you would like to help.